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Topic: Book either lost or member forgot to mark recieved

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Subject: Book either lost or member forgot to mark recieved
Date Posted: 7/8/2010 12:16 PM ET
Member Since: 4/30/2008
Posts: 10
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Hi, I mailed book last month to member. This is the longest it has ever taken for book to be marked recieved. I have been using site for a couple months and haven't had this problem before. Thanks

Date Posted: 7/8/2010 12:22 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Hi Denise--

Has it been marked "Lost in the Mail" by PBS?  If so, follow the instructions in the Help Center document titled "A book I sent is lost in the mail!"

If enough time hasn't passed for it to be marked "Lost in the Mail" yet, just be patient and wait until that happens (if it does happen), then use the document above.

Cheers,

Elizabeth

Date Posted: 7/8/2010 12:23 PM ET
Member Since: 2/13/2007
Posts: 2,249
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Drop the receiver a PM politely asking them to mark it received if they have indeed received it. Sometimes books do get lost, and sometimes the member receiving it is out of town or their computer is down and there is a delay in marking it received.

Subject: Got email
Date Posted: 7/13/2010 1:07 PM ET
Member Since: 4/30/2008
Posts: 10
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Hi, Got email today that lost book has been found they posted credit. Thanks