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Topic: Book gone missing but not in transactions...

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Subject: Book gone missing but not in transactions...
Date Posted: 9/12/2013 6:05 PM ET
Member Since: 12/8/2005
Posts: 927
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I mailed a book and after less than a week was contacted to see if I had mailed it. Apparently the person who requested my book had ordered others at the same time and they had arrived. 

I replied yes I had mailed it along with 5 others  to other members but it could take a while and that it wasn't considered lost for another three weeks....okay then it did become lost....but it doesn't show up in my Archive...at all...

now what. I'm a Brand new hard back down....lost postage and a credit...

Date Posted: 9/12/2013 6:25 PM ET
Member Since: 2/23/2008
Posts: 170
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It could still show up and the requestor can mark it received from the transaction archive.  If it never shows up, you are out of a book, postage, and credit.  It pays to use DC.  Fortunately, it doesn't happen frequently.  I've only had 2 books go lost out of the hundreds I've mailed.

Date Posted: 9/12/2013 6:27 PM ET
Member Since: 12/8/2005
Posts: 927
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Out of 548 books I've sent this is the 14th to go missing...

 

but why isn't it in the transaction archive? 

Date Posted: 9/12/2013 8:03 PM ET
Member Since: 8/26/2006
Posts: 9,336
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Maybe it's the way your are sorting your transaction archive.  Try sorting by "books requested from me" --> "all transactions" --> "date" --> "descending."  That will put all recent non-current transactions at the top.

Date Posted: 9/12/2013 8:41 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Actually the cost of DC quickly adds up to more than a lost book/credit. But 14 seems high.  I've only had 1 go lost out of thousands sent.  DC on all those books would have cost me over $400. 

Date Posted: 9/12/2013 8:48 PM ET
Member Since: 7/19/2008
Posts: 15,471
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Wait.  Shouldn't it still be in your My Account main page?  Has it been 26 days?  It is moved from your My Account page to your Transaction Archive when 1) it is marked as arrived or 2) it is declared "lost".  You will get a email from PBS at that point.

Oh.  Canceled orders are also moved to the TA.

It should be on your My Account main page.  The orders will be in separate Tabs, based on where they are in the process.  So there should be a Tab called "Books I've Mailed".



Last Edited on: 9/12/13 8:51 PM ET - Total times edited: 1
Date Posted: 9/12/2013 10:05 PM ET
Member Since: 12/23/2005
Posts: 3,012
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That's a lot of missing books.  Are you marking all of your book as mailed when you mail them?  Are you sure you are not letting them time out?  If they are not being marked as mailed, they will disappear from your shelf and possibly transactions list.

Date Posted: 9/12/2013 10:05 PM ET
Member Since: 12/23/2005
Posts: 3,012
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That's a lot of missing books.  Are you marking all of your book as mailed when you mail them?  Are you sure you are not letting them time out?  If they are not being marked as mailed, they will disappear from your shelf and possibly transactions list.

Date Posted: 9/13/2013 11:32 AM ET
Member Since: 12/8/2005
Posts: 927
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Yes I mailesd it on time.....yes i got an email from PBS to say it was lost but it still does not show up in my transaction archive in any shape or form. This i find puzzling..

 

Now it has appeared....weird! thats all i can say...



Last Edited on: 9/13/13 11:34 AM ET - Total times edited: 1
Date Posted: 9/13/2013 5:51 PM ET
Member Since: 1/30/2010
Posts: 8,414
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DC doesn't prevent books from going lost, nor does it cause the post office to do anything to find the books.  I had a book (from a friend in a game/swap) go lost in January with DC on it.  After talking to the post office, I've decided DC is a waste of money.  Unfortunately, it's still required in games/swaps.

Date Posted: 9/14/2013 1:22 AM ET
Member Since: 10/22/2009
Posts: 1,452
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DC might not prevent books from going missing, but if you buy DC from PBS, it does provide "credit assurance"--you get your credit as soon as the book is first scanned by the USPS, and if the book ultimately ends up going lost, you still get to keep the credit.

Date Posted: 9/14/2013 8:43 AM ET
Member Since: 6/16/2010
Posts: 5,700
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I feel buying DC from the PO is something PBS should consider valid when looking at a book that's gone missing.  It's the only shortcoming PBS has, IMO.  After all, PBS parcel tracking is no more efficient or trustworthy than when I carry my packages into the PO and purchage it myself.

Date Posted: 9/14/2013 10:09 AM ET
Member Since: 9/12/2010
Posts: 4
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Two people have notified me that they did not receive the books I sent.  Both of them were when I put all my own postage on and didn't use any from here.  I bought another book like the one marked lost so I could send it to her.  I decided that from then on I use some sort of postage through choices offered.

Date Posted: 9/14/2013 11:59 AM ET
Member Since: 8/25/2009
Posts: 702
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Buying DC from PBS is a lot cheaper than the PO DC isn't it?

 

Date Posted: 9/14/2013 12:53 PM ET
Member Since: 7/19/2008
Posts: 15,471
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Yes.  The counter charges about 90 cents.  

We can find postage with lower fees, such as PayPal.  But PBS does pay for that credit assurance out of the fees. 

Date Posted: 9/15/2013 5:34 PM ET
Member Since: 8/16/2007
Posts: 15,200
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All transactions are in your Transaction Archive. The only time a transaction does not make it there is a turned down RC. It has to be in the way you are searching for it. The default sort method in the past has always been to sort by the Request Date, so even though it may have recently been marked lost, it will be back in your TA on the date the book was requested. It is there. If you can't find it you can use the Contact Us link in the lower right under Company to send in Feedback to ask the PBS Team to confirm it is there, but as long as it made it to being a request, it goes to the TA.

Date Posted: 9/15/2013 7:45 PM ET
Member Since: 8/26/2006
Posts: 9,336
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I feel buying DC from the PO is something PBS should consider valid when looking at a book that's gone missing.

The credit they give for a lost book costs the site money.  So even though they totally believe that you mailed the book, they don't give you the credit for a book that goes lost in the mail unless you paid for the credit insurance by buying PBS delivery confirmation or PBS postage.

Date Posted: 9/15/2013 7:56 PM ET
Member Since: 6/16/2010
Posts: 5,700
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I get the instant credit part, Patty, that's not really what I mean.  If someone sends a book via the USPS using DC, and it shows it was delivered by the USPS, the person receiving the book should be made to give up the credit.  It seems a little unfair to those of us who can't use PBS postage, for whatever reason.  Just personal opinion.  And I know it CAN be done; I worked for Swaptree.com (now defunct), and they were tied into the USPS website.

Date Posted: 9/15/2013 8:37 PM ET
Member Since: 8/25/2009
Posts: 702
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How would PBS get compensated for the credit under the system you are proposing?  Just curious.

Date Posted: 9/15/2013 8:51 PM ET
Member Since: 6/16/2010
Posts: 5,700
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Diane, I'm not saying PBS should give over the credit.  I'm saying that if the delivery confirmation number one purchases from the USPS shows delivered, the member who requested the book should be made to give over the credit they promised.  In other words, the DC bought from the USPS should count just as much as the DC purchased through PBS.

*note*  I'm basing this on a hypothetical situation, in which someone claims not to have received a book the USPS shows was delivered.  I'm in no way calling anyone who uses PBS dishonest.  That said, let's be real, here: there are those out there who would exploit another user's inability to purchase PBS postage.

Date Posted: 9/15/2013 9:19 PM ET
Member Since: 1/17/2009
Posts: 9,911
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I've had a book scanned as delivered to me which actually arrived in my mailbox 16 days later. And if PBS had confiscated my credit over it I would be majorly pissed. It is entirely possible for books to be delivered elsewhere, mis-scanned, etc. Thats why the site offers credit assurance to people who are overly worried about books being marked received. That way, the person who orders the book but does not receive it is made whole ALWAYS because they always get their credit back if a book is lost in the mail. I don't see any reason at all why there should be any circumstance that would cause PBS to start yanking credits back from book orderers. If senders want a 100 percent guarantee that they will get their credit no matter what, the site offers that service ... for a price. if senders don't want to pay the price of that service, then they take their chances.
Date Posted: 9/15/2013 9:28 PM ET
Member Since: 6/16/2010
Posts: 5,700
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Whatever.  I purchase DC as a courtesy to the people I'm sending the books to, so they can track the package, not for me, anyway.  And the circumstances you describe, Sara, are just as likely to happen with PBS DC as with that purchased from the PO.  The only difference is that anyone can print a label with PBS and claim the book was mailed, whereas when purchasing from the USPS you have to actually MAIL something.  Just saying.

Date Posted: 9/15/2013 10:18 PM ET
Member Since: 8/23/2007
Posts: 26,510
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One of the books lost enroute to me showed a delivery scan. I never got the book and my local PO had no idea where it was. So nope they should not just take the credit from the requestor based on a delivery scan.

Someone buyin EDC through PBS just to get credits would not last very long.  When you buy just the DC the book has to be scanned in order to get the credit.  That's their proof that the book was indeed mailed.  You only get the credit immediatelly if you buy the postage and that's a minimum of $2.53. Cheaper to buy credits from someone in the book bazaar then to try and scam PBS out of a credit. Plus a high rate of lost books using the PBS postage and the books showing no scans would get someone closed down pretty quick on PBS and any unused credits they had confiscated. 

I never bother checking the tracking on books sent to me unless it's about to go lost which rarely happens.



Last Edited on: 9/15/13 10:18 PM ET - Total times edited: 1
Date Posted: 9/15/2013 10:26 PM ET
Member Since: 8/16/2007
Posts: 15,200
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Whatever.  I purchase DC as a courtesy to the people I'm sending the books to, so they can track the package, not for me, anyway.  And the circumstances you describe, Sara, are just as likely to happen with PBS DC as with that purchased from the PO.  The only difference is that anyone can print a label with PBS and claim the book was mailed, whereas when purchasing from the USPS you have to actually MAIL something.  Just saying.

I've also had things scanned as delivered and not delivered TO ME. Last time I ever ordered anything via eBay when I found out that they took a DC scan instead of my word. My post office even believed me. I was watching for a specific package of diabetic supplies, saw it scanned as delivered and called the PO when it wasn't in my box an hour later. They made the carrier go back over the route to try to find the package. Luckily an honest neighbor gave me back my package late that evening.

PBS is not going to call a receiver a liar and take a credit away. Not when the USPS has a history of misdelivery AND when they provide a way for a member to guarantee the credit and BOTH members get their credit back when the USPS messes up. It would be the last thing I ever mailed on PBS too if they decided to take my credit away when I have nothing just because the sending member can show a number they say they say proves they mailed something I didn't get. I don't care if they can prove the sender is telling the truth. As a requester I should not be out what I spent just because a sender mailed something, I should only have to pay if I receive it. The difference is that PBS makes someone pay for the insurance of both members getting credits when they print a label from PBS, where a USPS bought DC only benefits the sender if they allow it to be used to take a credit away.

Date Posted: 9/15/2013 11:11 PM ET
Member Since: 6/16/2010
Posts: 5,700
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Well, again, these are hypotheticals, anyway.  You have your opinions, I have mine, and that's just the way it is.  No harm, no foul.