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Topic: book not in "good" shape

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Subject: book not in "good" shape
Date Posted: 8/28/2009 2:18 PM ET
Member Since: 2/20/2009
Posts: 3
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I recently mailed a book to a member who said the book was not in what he considered good shape.  I told him to return it to me and I would pay the postage.  He returned it to me and asked for a credit.  i did not have any credits so i told him i would give him the first credit I got.  He was not happy with this and called me an *hole.  He feels i should buy a credit to replace the book.  I guess I would like to know if the club people feel I need to buy a credit to replace the book.   I also wonder about what constitures a good condition book.  I received the book in its current conditon from another member.  The book looks perfect except there are two creases in the cover, one on the left side and one on the cover.  I barely noticed these things when i received the book and read it and then offered it for another member.  Now I am in this mess.  i am unsure of the best way to handle this.  Any suggestions?

 

Mike

Date Posted: 8/28/2009 2:26 PM ET
Member Since: 3/27/2009
Posts: 25,000
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i did not have any credits so i told him i would give him the first credit I got.

You actually owe him two credits. One for the book and the other for the return postage. And yes, you should purchase two credits and refund them immediately.

and called me an *hole.

That's not cool.

I also wonder about what constitures a good condition book. 

The PBS criteria will tell you, but you have to look them up. It's not that hard. Go to the Help Center up at the top of this page and search around for swapability.  I am pretty sure creases are okay. I could be wrong, especially if this member had a requestor condition (RC).

And no, just because you received a book in unpostable condition doesn't mean you can swap it to others.

Unpostables need to be RWAPed and taken out of the system. If you find that this book is indeed an unpostable, do not trade it again.



Last Edited on: 8/28/09 2:31 PM ET - Total times edited: 1
Sandra (dru) -
Date Posted: 8/28/2009 2:33 PM ET
Member Since: 1/20/2006
Posts: 508
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Mike, I am sorry that happened. Creases in the cover are allowed per PBS guidelines.  If that is all that was wrong with the book you don't owe him a credit. 

Go to the Help Center and read the   Book Condition Criteria for 'Swappability' at PBS

 



Last Edited on: 8/28/09 2:36 PM ET - Total times edited: 2
Date Posted: 8/28/2009 2:34 PM ET
Member Since: 8/16/2007
Posts: 15,186
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 The book looks perfect except there are two creases in the cover, one on the left side and one on the cover. - If this is all that is wrong with the book, you had no obligation to return the credit. Creases in the covers do not make a book unpostable.  Did this receiver mark the book RWP or just PM you and tell you they didn't think the book was in good shape? If someone complains about a book, make them point out what makes it unpostable, if they cannot, then you did nothing wrong and you do not have to give them back the credit.

If you have no immediate credits coming, you should purchase them to give them to him since you have already said you would return the credit. You can usually get credits a bit cheaper in the Book Bazaar that in the Kiosk. This person will need the credit back to replace the book they sent back to you and cover the postage they have dished out.

If someone is abusive in PMs, you can report them to the site using the Contact Us link. Even if you do something they don't like, no one should be swearing at you in PMs.

Date Posted: 8/28/2009 3:55 PM ET
Member Since: 9/18/2007
Posts: 2,592
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I don't know what the club rules are but I would only give the 1 credit back that he used  to get the book in the first place. Assuming that the creases are the only problem then the one requesting the book was wrong to say that the book wasn't in good condition. If they don't have a RC about creases then they can't complain. Its a postable book on a used book site. I'm willing to pay for my mistakes but not everyone elses. Why should Mike have pay for  postage twice when he followed the rules?

Date Posted: 8/28/2009 4:08 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 12/10/09 10:57 AM ET - Total times edited: 2
Date Posted: 8/28/2009 4:50 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Well this one is unusual:P  First of all, if he called you an a&&hole, you need to click on the contact PBS tab & report him.  Copy & paste the inbox in question into your message.  That's abusive behavior and unacceptable here.

Secondly, if the creases are the ONLY issue with the cover - it has no tears over 1inch or isn't missing any pieces larger than one square inch, it is not water damaged, and has not been pet or human-chewed - the book is postable and you don't owe him a credit refund for the book.  I would say that since you told him you'd pay for the postage to have the book returned to you, then you should either refund a credit (when you have one), or send him the postage money.  Personally, I think it's easiest just to give a credit as postage compensation.  It often costs a bit more, but it's not as much of a headache.

I don't know that I personally would be inclined to do anything after being called an a&&hole, but the PBS team might agree that you should refund the postage since you did ask him to return the book.  I'd wait to hear back from them on the complaint before giving him a credit though.  It's a slim chance, but his account could end up being suspended for the abuse:P



Last Edited on: 8/28/09 4:51 PM ET - Total times edited: 1
Date Posted: 8/28/2009 4:54 PM ET
Member Since: 3/27/2009
Posts: 25,000
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Mike, my first response to your post was based on the assumption that the book was in fact an unpostable book.

Before you issue any credits refunds, check to make sure it is an actual unpostable.

From what you describe, it sounds like it was okay to swap. Again, I am assuming the requestor did NOT have a RC in place which expressly asked for a book with no creases. If he had a an RC that asked for "good condition" he may be out of luck since "good condition" is subjective and besides your book met the criteria.

So if it turns out that your book was swappable, do not refund him any credits and you might want to report him for verbal abuse.

Date Posted: 8/28/2009 5:07 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Mike - I should add to what I said above that you need to go to the Help Docs - they are under the "Help Center" tab at the top of the page, and see if the book you sent met all of the book condition criteria for postability.  See: A requestor says there is a problem with a book I sent!   If you scroll down that page until you get to the section that says "If your book was marked as Damaged by Sender'".  You'll see the word "here" highlighted in blue and if you click on that, you'll get a list of the book condition guidelines.  You should familiarize yourself with them & you can quote them back to him if he marked this transaction as received with a problem.  Unfortunately, it's irrelevant if you "received the book in its current conditon from another member" and that condition was unpostable when you got it.  The buck is supposed to stop with the receiver and not get passed along to someone else.  If you receive an unpostable book, it's your responsibility to mark it received with a problem and ask for a credit refund.

Subject: all the great replies
Date Posted: 8/28/2009 5:29 PM ET
Member Since: 2/20/2009
Posts: 3
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I really appreciate all your help.  I makes me feel great about being in the club after I was beginning to think differently. This should be settled soon and i will post what finally happened.

 

Mike

Date Posted: 8/28/2009 9:26 PM ET
Member Since: 1/15/2007
Posts: 1,410
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It was a paperback, right?

If it was a hardback, I'd call creases in the cover unpostable.

Subject: resolution
Date Posted: 8/29/2009 10:44 AM ET
Member Since: 2/20/2009
Posts: 3
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The book was an almost new paperback.  I sent pics to a womaon on online help and she confirmed that the book was in very good conditon.  I have decided to mail the book and $$ for his postage back to the requestor along with a short note explaining that the book was postable. Thanks so much for all your comments.  You really helped me a lot.  I had no idea this club had such a strong supportive community.  Good on you all for your help.

 

Mike

Date Posted: 8/29/2009 11:09 AM ET
Member Since: 8/9/2007
Posts: 4,058
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Hope everything works out, Mike:)  PBS does have a very supportive little community here.  There's always someone around who is willing to help out.