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Topic: Book Lost or Cancelled?

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Subject: Book Lost or Cancelled?
Date Posted: 11/15/2010 11:07 AM ET
Member Since: 9/30/2009
Posts: 7
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I received a request for a book. I sent it out and marked it shipped within a day of the request. It has been in my "books I've mailed" list since 10/18. When I logged in today I noticed that it is no longer listed there. It has been canceled as of 11/13. How can they cancel a request that has already been sent out? It is marked as "cancelled" in the transaction archive.  That is different then being marked as lost, right?  I have not yet contacted the requester. I'm not really sure what to do. Any help or advice you could give would be great.

Date Posted: 11/15/2010 11:10 AM ET
Member Since: 8/15/2007
Posts: 3,044
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Weird. If it's lost it has a question mark next to it instead of an X in the Transaction Archive.

If it's marked as canceled, I think I would contact TPTB using the "Contact Us" link in the bottom right hand corner of every page to see what they say. The sender can't cancel a transaction after the wrapper is printed, so I doubt they'll know.

I'm thinking it just went lost since 10/18 to 11/13 is 26 days.



Last Edited on: 11/15/10 11:10 AM ET - Total times edited: 1
Date Posted: 11/15/2010 11:11 AM ET
Member Since: 12/10/2009
Posts: 2,502
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Did you look in the transaction archive to see what it lists?

Date Posted: 11/15/2010 11:16 AM ET
Member Since: 9/30/2009
Posts: 7
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Thanks guys.  It does have the ? in the box on the left instead of the X.  But when I look under "request details" it says this...


Request Date: 10/17/2010 3:07 PM ET
Date Accepted: 10/18/2010 8:44 AM ET
Wrapper Printing(s):

  • 10/18/2010 8:57 AM ET


Date Mailed: 10/18/2010 4:10 PM ET
Date Canceled: 11/13/2010 3:19 AM ET

 

I guess I'm just confused by the last line where it says "Date Cancelled."  So is this one just considered lost?

Date Posted: 11/15/2010 11:21 AM ET
Member Since: 8/15/2007
Posts: 3,044
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I think the "date canceled" thing under request details is just the standard phrase they use no matter if it went lost or not.

Date Posted: 11/15/2010 11:23 AM ET
Member Since: 2/13/2007
Posts: 2,272
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If you move your mouse over the "?" in the transaction archive, it will say "lost in the mail" although it does show up under "Details" as cancelled.

Date Posted: 11/15/2010 11:25 AM ET
Member Since: 9/30/2009
Posts: 7
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Thanks for the help everyone.  I appreciate it.  I'll consider it lost for now and hope that it turns up.  I just got freaked out by it saying "cancelled".  Thanks again!  :)