Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Book lost to an inactive account

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Book lost to an inactive account
Date Posted: 4/22/2011 12:46 AM ET
Member Since: 5/25/2009
Posts: 598
Back To Top

I posted several books a month and some change ago. Several of them were wishlisted and immediately requested.

Fast forward a month and some change, one of the books went lost. I didn't get around to contacting the person before it went lost because I was busy giving birth. A few days after it went lost, I sent them a PM to verify if they had an active account and if the book really went lost. I asked them to please respond within a week.

Now it is 8 days later and no response, nor have they logged into the site and read the PM (yes, I realize it is possible they could have read it via email, but they never responded per my request). 

I've never had a book go lost on this site before, and I am pretty sure this was just an inactive account that was on auto-request. 

What is the proper way to contact TPTB about this? I looked in the transaction archive and the request details and didn't see a good link for doing so. If I am just contacting them in a way not linked to the transaction, what information do they need. 

Thanks!

Date Posted: 4/22/2011 12:51 AM ET
Member Since: 8/5/2009
Posts: 7,970
Back To Top

I'd contact them using the Contact Us link down at the bottom of the page. They can look into the account for you and if it's inactive, they will mark the book received (I think).

Date Posted: 4/22/2011 12:51 AM ET
Member Since: 8/5/2009
Posts: 7,970
Back To Top

If you can get the transaction number, I'd send that to them.

Date Posted: 4/22/2011 9:58 AM ET
Member Since: 8/16/2007
Posts: 15,186
Back To Top

I would just send the name of the other member and the book in question through th Contact Us link and explain the details (book went lost on day X, contacted them on day y, they have not responded...)

Date Posted: 4/22/2011 4:57 PM ET
Member Since: 6/19/2008
Posts: 1,976
Back To Top

Congratulations on your new baby!

Date Posted: 4/22/2011 5:19 PM ET
Member Since: 8/19/2007
Posts: 4,243
Back To Top

I had one go lost quite some time ago.  Contacted the person to let them know I was sorry it had gone lost, and hoped that it arrived soon.  Never heard from them.  Six months later, it showed up as being received.  I went to contact them to say WOW!!! and discovered the account had been closed down, and apparently PBS  shut them down and refunded my credit. 

If you think this is an inactive account, this is what might happen to you also.   Pat

Date Posted: 4/23/2011 11:10 AM ET
Member Since: 8/31/2008
Posts: 2,608
Back To Top

I sent a book to a member.  It was lost, and the other member and I kept in PM contact.  At some point the member received the book, but did not know how to mark it received.  I gave instructions via a PM, and the receiver did not mark the book received, and I never heard from her again.  I sent another PM.  Still no response. 

After a month so so I contacted TPTB.  They looked into the situation and discovered the other member hadn't logged in since my PM giving instructions on how to mark a lost book received.  PBS put their account in hold and marked the book received.  I got a very nice PM from PBS saying that I did every right.  They also added that the other person has a history of being a good swapper.  I still sometimes think about her and wonder/hope nothing bad in her life happened that interferred with her PBS usage.

Date Posted: 4/23/2011 12:21 PM ET
Member Since: 8/10/2005
Posts: 4,599
Back To Top

If I am not mistaken, if an account is truly inactive (ie, the person hasn't logged in for a long time) when the book goes lost, the system itself actually marks it as received for you.

This is snipped in bits from the help docs:

A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book.

(and further down)

If this requestor is inactive, your book should be marked received by the system.

Check your transaction archive to see if you were given a credit for it. If not, the requestor is probably not truly "inactive" but may just be away from their computer for awhile--or possibly, they just have not actually gotten the book yet! But since they did not respond to your PM, I would contact the powers that be using that link others mentioned.

Cheryl

Date Posted: 4/23/2011 3:25 PM ET
Member Since: 5/25/2009
Posts: 598
Back To Top

Thanks everyone! I contacted TPTB, so we'll see what happens! 

Date Posted: 4/25/2011 3:21 PM ET
Member Since: 5/25/2009
Posts: 598
Back To Top

From TPTB:

Dear Becca,

We looked into this, and this requestor ***** has been away from her account.  We're not sure what has happened to interfere with her bookswapping; we asked her to contact us about her incoming books, but we have not heard back yet.  

We marked your book received in her absence, and we'll discuss this with her when she contacts us.

We hope this is helpful. Have a great day!

 

 

:)