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Topic: book lost in the mail, uncooperative sender

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Subject: book lost in the mail, uncooperative sender
Date Posted: 4/25/2012 9:18 PM ET
Member Since: 2/19/2009
Posts: 8,566
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I had a book marked lost in the mail a few days ago. Trying to follow the procedure suggested by the Help Center, I pm'd the sender to ask her if there was a delay in mailing it out. She hasn't replied. Is that the end of the road? According to the Help Center the P.O. can try to trace it but the sender has to contact them, not the recipient.

Date Posted: 4/25/2012 9:24 PM ET
Member Since: 4/25/2007
Posts: 11,466
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The couple of times I've had something coming to me go lost in the mail, I never got a response from the sender at all when I PMed about it.

I always figure with no response they probably didn't even send it.

Without their cooperation, there's really not much else you can do.

Date Posted: 4/25/2012 9:57 PM ET
Member Since: 2/19/2009
Posts: 8,566
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Thanks Sarah. It's good to know so at least I can stop wondering.

Date Posted: 4/25/2012 10:29 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Like Sarah said, if the sender doesn't respond there's not much for you to work with.  If it was a wishlist book, FIFO will place you back in your previous wl position.  IIRC Help documents recommend waiting an additional 2 weeks to reorder, JIC it's a mail delay.  After that, you are not obligated to mark the first book received if you end up receiving two.

Date Posted: 4/26/2012 12:30 AM ET
Member Since: 8/16/2007
Posts: 15,186
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IIRC Help documents recommend waiting an additional 2 weeks to reorder, JIC it's a mail delay.  After that, you are not obligated to mark the first book received if you end up receiving two.

This is not true if the book was mailed on time. The only time a book does not have to be marked received is if ALL of the following factors happen:

 

There is an exception for late-mailed books:
  • If a book was mailed more than 2 weeks late without notice to you about late mailing before it was mailed and
  • was already declared Lost at PBS before it arrives, and
  • you re-requested the book after it was declared "lost in the mail"  and
  • you end up with 2 copies, THEN
  • you do not have to mark the late-mailed-without-notice copy received.
    • Note: the late mailing must be confirmed- either the sender has told you this or the postmark on the package confirms it.  Sometimes Media Mail takes a long time, so a late-arriving book cannot be presumed to have been mailed late.

If you wait the 2 weeks, it lessens the likelihood that the book was mailed on time and will ever show up so it is usually safe to re-order. But if the book arrives and it was mailed out on time (or there is no postmark to tell if it was mailed late), then it would need to be marked received.

Date Posted: 4/26/2012 4:34 PM ET
Member Since: 3/8/2007
Posts: 2,534
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I sent 3 books once in 1 package that went lost in the mail. I did reply to the pm. I contacted my post office. They pretty much blew me off and had me fill out a form that I spitefully assume went right in their round file.
Date Posted: 4/26/2012 10:52 PM ET
Member Since: 4/28/2009
Posts: 9,576
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Shannon, I  rec'd an empty package recently that was supposed to contain 3 books. The PO had notated that it "was rec'd empty".  I never understand that-- does that mean they accepted an empty envelope with several dollars worth of postage? Duhhh-- Don't they realize it means that someone mailed a package that contained something and they, the PO, damaged the wrapper in transit, thus allowing the contents to fall out and become lost?   We followed the procedures and reported it, I was hopeful since we have a lost contents facility at our PO at the Tampa airport and given the list of books and authors, they might "find" them and return them, but based upon my local postmaster's attitude, I highly doubt they turned the report in to the facility!  They never even bothered to call me back as promised.

Date Posted: 4/27/2012 1:35 PM ET
Member Since: 1/17/2009
Posts: 9,725
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 The PO had notated that it "was rec'd empty".  I never understand that-- does that mean they accepted an empty envelope with several dollars worth of postage?

I was a little puzzled when I received one stamped like this, too ... but it's not the first PO that stamps it that way ... it's an intermediate PO that stamps it. Or, maybe the PO that delivers it.

Date Posted: 4/29/2012 11:39 AM ET
Member Since: 8/27/2010
Posts: 288
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I've had three books go lost in the mail and PMed them to let them know I was watching for it and would mark it if it arrived, and asked if there was a reason I shouldn't reorder the book right away. Two never responded, and both had fewer than a half-dozen books on their shelf. I figure the chances that they don't pay attention to the site because they have so little activity is a fairly likely reason I never got the book. (Oddly, in both cases, it was the same book!) Although someone just said they got a book ONE YEAR after it had been sent!

I once had the label for my books returned to me by the PO, which said the wrapper had come off (it must've taken some doing, as it had been wrapped with packing tape). I filled out a form saying what was inside, returned it, they looked for the contents and didn't find it, so they returned the label to me with a form so I could get a postage refund. So the next time I was in the PO, I got my $2.97 back, although I had to explain it to the clerk and she had to read the letter completely to give me the money.



Last Edited on: 4/29/12 11:41 AM ET - Total times edited: 2