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Topic: Book lost in the mail & want to file a missing mail report with the P.O.

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Subject: Book lost in the mail & want to file a missing mail report with the P.O.
Date Posted: 7/15/2010 4:41 PM ET
Member Since: 4/30/2007
Posts: 2,728
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So the book I mailed on 6/14 was declared lost in the mail last weekend.  I checked with the requester and she confirmed it had not arrived.  Now I'd like to report the missing package to the P.O. and found the link on the Help Center to the online form to fill out.  However, since the PBS transaction was cancelled when it went lost, I no longer have access to the requester's address, which is required on the form.  I PMed her to ask for it, but am wondering if I am overlooking something- is there somewhere else in the system I could find the label I printed to mail this book?

Date Posted: 7/15/2010 4:55 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Lesley--

Unless you saved the mailing label on your computer in PDF form (I've heard some members say they do this) or the member makes that info available via her profile, you'll have to get the address, etc. from the requestor.  You're not missing anything that I know of :-)

Cheers,

Catt

Date Posted: 7/15/2010 4:58 PM ET
Member Since: 4/30/2007
Posts: 2,728
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Bummer...that's what I was afraid of.  Just wanted to make sure though.  Thanks.

Cathy A. (Cathy) - ,
Date Posted: 7/15/2010 6:52 PM ET
Member Since: 12/27/2005
Posts: 4,124
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It is not true that the delivery address is required on the form. The only required information is Complainant/Victim Information. Put your own information there. Under Article was Mailed From, check the box that says Same as Complainant/Victim Information. Then put as much of the requestor's info as you have in the Article was Mailed To box.