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Topic: Book was mailed almost two weeks ago but hasn't been scanned by P.O.*UPDATE

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Subject: Book was mailed almost two weeks ago but hasn't been scanned by P.O.*UPDATE
Date Posted: 6/5/2008 10:34 PM ET
Member Since: 2/6/2008
Posts: 91
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I sent a book using PBS postage over a week ago, and tried to check its status on usps.com using the tracking number provided. Their website says there is no such package and now I'm freaking out that it's just sitting somewhere, unscanned and unsent. It's also a concern to me that the requestor may have been checking its status and sees the tracking number but no other details. I don't want her to think I've been sitting on the book all this time. I do plan to PM her to let her know I dropped it off at my post office. Beyond that, does anyone know what may have happened or have any advice for me?



Last Edited on: 6/8/08 3:30 PM ET - Total times edited: 1
Date Posted: 6/6/2008 7:42 PM ET
Member Since: 10/24/2007
Posts: 63
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If you check it here at PBS, does it say "Electronic Shipping Info Received"? That just means the tracking information was sent to the post office, but at least it means the number is in the system.

I've had packages that were never scanned. Unfortunately, it happens. They've usually turned up eventually, although I had one that just disappeared (and another one that showed up after it was declared lost). Sometimes the packages just get stuck in a post office somewhere and are never scanned. Other times, no one bothers to scan them until they're delivered (or sometimes, even when they ARE delivered. I've had packages received that were never scanned once.

There have been some glitches in the PBS system lately, but I wouldn't panic if the package doesn't get scanned. It happens. It may show up eventually, or it could be lost - unfortunately, that's the risk of using the post office.

Karen

Date Posted: 6/6/2008 8:32 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I had a book coming to me from a swap on the game board.  It was the only book that hadn't been received.  She mailed it on time using the DC.  Everytime I put the DC# into the PO tracker it just said DC info received on 5/1.  The book wasn't scanned until it reached a PO 3hrs from me on 5/30.  It didn't reach me until 6/2.  So don't panic. This is why PBS allows for a month of delivery time and even suggests you wait 2 wks longer before you reorder a book that's gone lost.



Last Edited on: 6/6/08 8:33 PM ET - Total times edited: 1
Date Posted: 6/6/2008 9:54 PM ET
Member Since: 2/6/2008
Posts: 91
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If you check it here at PBS, does it say "Electronic Shipping Info Received"? That just means the tracking information was sent to the post office, but at least it means the number is in the system.

Karen, when I check it here at PBS, it only says, "USPS DC#1234567890", not "Electronic Shipping Info Received." In the two or so months that I've been a PBS postage user, I've always seen "Electronic Shipping Info Received" so I can't tell if it means the book wasn't initially scanned when I dropped it off at the post office (I had another package to mail out at the same time). I guess I will find out if it goes lost.

Date Posted: 6/7/2008 1:37 PM ET
Member Since: 7/30/2007
Posts: 4,275
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Other times, no one bothers to scan them until they're delivered

 

That is all the PO is required to do. it is DELIVERY conformation, not tracking. it is only to be scanned when it is delivered.

If you are not getting delivery scans on your books, you might take a look at how you are packing them. Are you taping over the barcode? If so the scanner might not be able to read through the tape, espessally if it is wrinkled. an electronic Dc only costs 18 cents (I think) so the PO is not going to spend a lot of time(money) trying to get your package to scan.

When I use the DC I tape over the numbers at the bottom and half over the barcode. I then tape the edges of the paper down. that leaves the top portion of the DC uncovered so the scanner can read it.

Date Posted: 6/8/2008 3:29 PM ET
Member Since: 2/6/2008
Posts: 91
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Motleigh, I don't remember if I taped over the barcode. I am usually very good about avoiding that, but I don't know that I did this time around. Thank you for the reminder though.

The requestor marked the package as received, so you folks were right about not worrying too much about it. Thanks for the reassuring advice! :)

Cathy A. (Cathy) - ,
Date Posted: 6/9/2008 12:01 PM ET
Member Since: 12/27/2005
Posts: 4,121
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Was your book over 3/4" thick? I received one the other day that was sent with printable postage, but the DC barcode had a white label stuck over it, I assume by USPS, because the package wasn't thick enough to qualify for DC.

Date Posted: 7/9/2008 7:36 PM ET
Member Since: 12/9/2007
Posts: 20
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I just had a similar thing happen to me.  When I check at PBS it just gives the USPC DC# but does not say "Electronic Shipping Info Received."   Yet when I went to the USPS site and checked the DC# it says it received the shipping info two days ago.  The package hasn't been scanned yet though.  It was a First Class mail and may have been below the 3/4" too.  I'm holding tight but it is weird that there is no msg saying the shipping info was received.  That has not ever happened to me in the 6+ mo I've been using DC.  No scans--yes that has happened.  No msg on electronic info--nope never happened before but there is always the first time! 

Date Posted: 7/10/2008 8:09 PM ET
Member Since: 10/24/2007
Posts: 63
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I had the same thing happen today - "no electronic info received". However, it was just for one book - a book I mailed a couple of days before and a book I mailed last night are both OK. So I think it's just a glitch with the PBS site. It happened once before to me, and the book eventually went into the system OK.
Subject: How long does it take for "quick credit"?
Date Posted: 7/22/2008 4:55 PM ET
Member Since: 7/19/2008
Posts: 1
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I thought the point of quick credit was that it would be scanned in as received by the post office, not delivered -- that doesn't really constitute quick, IMHO, if we're talking about two weeks.

I watched the post office clerk manually type in the code to scan it -- even though the bar code was NOT taped over, it didn't register at all -- and still, no "quick" credit. How long should I expect to wait?

Thanks for your help.

Ruby