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Topic: Book mailed late

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Subject: Book mailed late
Date Posted: 10/29/2014 4:21 PM ET
Member Since: 2/22/2011
Posts: 384
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I received a book in the mail today that the sender marked mailed on 10/17.  The postmark says it was mailed 10/27.  This has never happened to me before.  I found this on the help documents:

My requested book arrived with a late postmark!

Books that arrive with a late postmark should be marked "received with a problem" and the late postmark can be noted. 

  • Providing the late postmark while marking the book received will generate an auto-email to the sender of the book, reminding him or her that late mailing is not acceptable at PBS.
    • The email includes the information that the late postmark could have been entered in error
    • The email includes the information that sometimes postmarks are delayed a few days, even if the book was mailed on time
    • The email includes the information that if the late mailing was agreed to by the requestor, this is not a problem
  • You can contact the sender using the text box provided while marking the book received
    • Please be gentle!  You can't know what might have delayed this shipment.

My question is: do I have to send a note to the sender?  The book did arrive and it is in good condition.  I will mark it received with a problem though because of the late mailing.

Date Posted: 10/29/2014 4:59 PM ET
Member Since: 7/19/2008
Posts: 15,446
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No. PBS sends a warning email to the member.  You are not required to send a message. The member will receive their credit.

This RWAP choice treats the receipt as normal, but it adds a flag on the account. One late book is not an issue. Real life does happen, and PBS knows this.  PBS is watching for repeated habits. 

PBS a gives us two days after clicking the box to mail the book. At four days, the member is required to send a message asking for permission. Ten days? They should get a reminder.

Date Posted: 10/29/2014 5:41 PM ET
Member Since: 2/22/2011
Posts: 384
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But should I still mark received with a problem?



Last Edited on: 10/29/14 5:41 PM ET - Total times edited: 1
zeke68 -
Date Posted: 10/29/2014 5:43 PM ET
Member Since: 10/30/2008
Posts: 2,810
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Yes, you should mark received with a problem - late postmark.  You don't need to send a comment to the sender if you don't want to.

Date Posted: 10/29/2014 5:43 PM ET
Member Since: 2/22/2011
Posts: 384
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Ok.  Thanks!

Date Posted: 10/29/2014 6:25 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Wast it by chanced mailed with stamps?  If it was, the book could have been mailed on time and the post mark came later on in it's journey . I don't know how far it had to travel but today is only the 29th which means if the post mark is correct then it traveled media mail in only 2 days. 

Just something to think about.



Last Edited on: 10/29/14 6:26 PM ET - Total times edited: 1
Date Posted: 10/29/2014 6:44 PM ET
Member Since: 2/22/2011
Posts: 384
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No it wasn't mailed with stamps.  It came from PA, I live in Ohio.

Date Posted: 10/29/2014 8:22 PM ET
Member Since: 7/19/2008
Posts: 15,446
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Filling in the little date box on the received form will also make a record for PBS to see. But 10 days late? Use the RWAP option please. That triggers the warning message.

Date Posted: 10/30/2014 8:57 AM ET
Member Since: 7/9/2006
Posts: 18
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I am glad to know that the "Received With a Problem" option isn't just for very ugly books.  I've received books that shouldn't have been sent, but not bad enough that I wanted to withhold a credit.  It's good to know that there's a way to let PBS and the sender know that he's doing something wrong.

The first book I received on PBS was a mess,  but since then, most books I have received have been surprisingly nice. 

Date Posted: 10/30/2014 9:47 AM ET
Member Since: 6/2/2014
Posts: 9,381
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Barbara,

 

I just learned that myself! I thought if you marked RWAP then you were automatically requesting a credit. I just wanted PBS to know but not go so far to ask for credits back. I mishandled my situation, but now I know for the future. (Although, I haven't had any issues except that 1x)

Date Posted: 10/30/2014 4:29 PM ET
Member Since: 7/19/2008
Posts: 15,446
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Damaged by sender has a credit request that you can manually turn off.  Some of them, like Wrong Book, does not mark the book as received, so the credit is not issued.

I will often record a problem and state that I do not want the credit refund. It takes quite a bit of bad behavior for me to go through with asking for a credit. If you state that you knew a book was underlined and covered in pond scum? Oh yes. Otherwise, not worth it to me to deal with it.