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Topic: Book mailed using DC but not arrived

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Subject: Book mailed using DC but not arrived
Date Posted: 7/19/2008 12:22 PM ET
Member Since: 2/15/2006
Posts: 284
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Ok, I requested a book. It was mailed using PBS DC confirmation and all that. The little truck shows it has arrived in VT. It's showed that for days but I still don't have the book.

Now I know it was mailed, it was scanned and all that. The sender got their credit, but I haven't received the book. Will I be out a credit? I realize there are probably folks that try to scam people but I'm not one of them and even if I was I wouldn't be stupid enough to do it for a book that had already been payed for. What's the point?

So what happens now? I really wanted that book.

susan/vt

Date Posted: 7/19/2008 12:56 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Susan, does the DC Scan show "Delivered"?  The little truck just keeps traveling along and has been known to pass end points up and head out into the ocean!

This, from the Help Center, talks about the map:

How do I use the PBS-Delivery Confirmation Tracking System?

Date Posted: 7/19/2008 1:12 PM ET
Member Since: 8/25/2007
Posts: 13,134
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Also, remember that the Delivered means only it got scanned at the P.O. in the town to which it was sent.  It doesn't indicate that it was delivered to you personally.  It could still be sitting at your local P.O. waiting to be sorted and sent out with your carrier.  If it still doesn't show in your mailbox by Monday, then call your P.O. and check into it.

Date Posted: 7/19/2008 10:06 PM ET
Member Since: 2/15/2006
Posts: 284
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I understand. I just looked, it is marked as having been mailed from CA but it is not marked as delivered.  Which I now understand may only mean that it is delivered to my PO and not to me. So I'll keep waiting, maybe it will be here on Monday. I've had such good luck and usually don't care how long it takes but this one I'm in a hurry.

susan/vt