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Topic: Got a book but I can't mark it received.

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Subject: Got a book but I can't mark it received.
Date Posted: 12/6/2007 12:47 PM ET
Member Since: 1/23/2007
Posts: 9
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I received a book I know I requested but there in no record of it in my transaction file.  Also, the sender did not include the printed note that comes with the address printout.  I looked through the member directory to see if I could locagte the person using their city and state .  But that did not help either.  I thought about mailing the sender a note asking them to tell me their PBS nickname so I can give them a credit.  Is there anything else I can do on the site before I take this measure? 

Date Posted: 12/6/2007 1:19 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Hmm. It could be that they are no longer a member. But I would think it would still show up in your transaction archive.  Try contacting PBS and informing them about this.  Maybe they can tell you what to do.

Date Posted: 12/6/2007 1:39 PM ET
Member Since: 5/10/2007
Posts: 5,526
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it is very possible that they did not mark it shipped and I think that would be the reason it doesn't show up in your transaction archive....I think anyway!

when you requested it, was it the only book in the system?  Is it back on your WL?  If it is on your WL and there are no other copies in the system, I'm pretty sure that means that person didn't mark it shipped

Date Posted: 12/6/2007 1:49 PM ET
Member Since: 1/11/2007
Posts: 1,534
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  • Hi Noemi,

    This is kind of long, but it should answer your question.

    From the PBS Help Center:

    I received a book I ordered, but I can't mark it received:
  • Click the "En Route to Me" tab
  • You will see the books that have been mailed to you and that need to be marked received. Scroll down! if you need to, to find the transaction for the book on the "En Route to Me" tab.
  • Click on the transaction for the book.
    • the normal Book Received Screens will come up.

If the book is not on the En Route to Me tab, it may be that: 

(1) the sender didn't mark the book mailed yet, and it is still on the Books I've Requested tab; or

(2) the sender didn't mark the book mailed by the deadline and the transaction canceled; or 

(3) the sender canceled by mistake but mailed the book anyway; or

(4) you have already marked the book received; or

(5) the book was declared lost in the mail at PBS; or

(6) you did not request the book in a for-credit transaction at PBS. 

To investigate this: If there is an active transaction for the book on your Books I've Requested tab:

  • Click the button on the transaction to see the sender's name in the To: field of the new Personal Message
    • If the name is the same as the name in the Return Address on the package, then this sender did not mark the book mailed yet. 
      • You should immediately send a PM to the member, telling him or her to mark the book mailed!
      • If the member does not read your PM in time, the request may cancel
      • If so, a new sender will get your request and the status will change to "Waiting for member"
      • If this happens, you can click to cancel the new request
      • Then you can mark the book received from the canceled transaction in your Transaction Archive, to give the first sender credit.
    • If the name is NOT the same as the name in the return address on the package, then the request has already been passed to a new sender.
      • If there is a button you can click it then and mark the canceled book received from the canceled transaction in your Transaction Archive, to give the first sender credit.
      • If there is no button, the new sender has already printed your address and you can no longer cancel the new request.  You will get 2 copies of this book.  You are not obligated to give credit for the extra copy you have already received; you are also not obligated to return it. 
        • In this situation you should NOT ask the new sender to click the Cancel Order button, since this will pass your request along to a third sender.  If the new sender agrees to cancel at your request, the new sender should contact us and ask us to cancel so that the request is not passed along.  Also, if we cancel in this situation, the new sender's book will stay on her bookshelf; she will not need to repost it.

If there is no active transaction for the book on your Books I've Requested tab, check your Transaction Archive. Your Transaction Archive is accessible from a link at the top of My Account.  Place your cursor over the icon to the left of each transaction to see that transaction's status.

  • First, sort the Transaction Archive by Requested by Me - All - Title - Descending
    • Then scroll down the list to see the transactions for this title
    • There may be multiple transactions for the same title if  one sender declined to send the book, or the first copy you requested was lost in the mail, to give two examples.
  • Compare the sender name on the right of the transaction(s) for the book in the list with the return-address information on the package:
  • When you find a name that matches the sender of the book you received, place your cursor over the icon to the left of that transaction to see its status pop up in a little box
    • If the status is Canceled or Lost on the transaction that matches the return address information on your package:
      • You can mark it received from the transaction  (this is mandatory for lost books, and optional for canceled books)
        • Click on that transaction.
        • The regular Book Received screens will come up.
        • Doing this will give credit to the sender of the book.
    • If the status is Completed Successfully, or Damaged, Damaged by USPS,  Requestor Condition Violation or Wrong Book  (these problem transactions have an X or red checkmark on them):
      • You have already marked this book received, and do not need to do this again.
      • The sender has already gotten credit.
      • If he or she refunded credit and you now want to return that credit, you can do so using the Buddy List.



  • This may have been a Box-O-Books swap.  If you are a Box-O-Books subscriber, check your pending Boxes in the Box-O-Books area.
  • This may have been a book from a PBS Game you are playing in the Games forum.  Check with the game host.
  • You may have obtained the book from outside PBS: from another swapping site, or from an online site such as Amazon.
  • This could be a "random act of kindness" book from another PBS member--if so, you will probably have to wait until that person reveals herself to you!

If none of these apply to your situation, I think you'll need to send in feedback using the "Contact Us" button on the bottom of each page.


Last Edited on: 12/6/07 2:03 PM ET - Total times edited: 1
Date Posted: 12/6/2007 3:02 PM ET
Member Since: 8/26/2006
Posts: 9,342
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Great suggestions!  And it won't show up in the transactions archive until it is a "completed" transaction, which includes cancelled or lost transactions.  Check again on your "en route to me" tab, under "my accounts." and see if it might be there.