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Topic: Book Marked Mailed----But Was Not Actually Mailed

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Subject: Book Marked Mailed----But Was Not Actually Mailed
Date Posted: 4/21/2011 5:47 PM ET
Member Since: 12/9/2010
Posts: 691
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I looked through the "help documents" and found that a member has until 48 hours to mail the book, after he or she marked it mailed. I requested a book April 7th (and it was actually a WL book I had been waiting awhile for) and the member marked it mailed six days later.

I know it is only the 21st so please do not think I am impatient. It is just that this person used printable postage...so I click the little check mark and all it says is "Electronic Shipping Info Received" I know the book has not been into a mail room yet, otherwise it should say "Acceptance (in location of member)"

The person hasn't messaged me saying anything about mailing it later, nor have I messaged them.

I guess I am just frustrated because I know the book hasn't been mailed yet....and I've been waiting awhile for this WL book.

What if a member doesn't follow the 48 hours rules??? Is there anyway a member could let PBS know?? Would I just leave a comment for PBS when I go to mark the book received???


Thanks so much!!

Date Posted: 4/21/2011 5:58 PM ET
Member Since: 12/10/2009
Posts: 2,580
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I wish I could give you some encouragement. I know that feeling of frustration. Hopefully they are just busy and will get it in the box soon.

Date Posted: 4/21/2011 6:00 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It could still have been mailed. It just hasn't been scanned yet.  Any scans before delivery are bonus scans. The only required scan is at delivery. The post office is closing more and more sorting centers.  So books will start to have fewer scans enroute.

Date Posted: 4/21/2011 6:11 PM ET
Member Since: 1/17/2009
Posts: 10,173
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The only time I have ever seen an acceptance scan is buying postage at the PO counter. The PO scans the DC as an "acceptance".

On the rare occasions that I use DC, I usually use the APC machine to buy postage, so it does not get scanned at the counter. I NEVER get an "acceptance" scan on those.

You book has most likely been mailed.

It's not unknown for packages to only have a "delivered" scan, although in my experience, they usually get scanned along the way too.

Date Posted: 4/21/2011 6:12 PM ET
Member Since: 1/2/2011
Posts: 212
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Last Edited on: 8/3/14 4:54 PM ET - Total times edited: 1
Lori - ,
Date Posted: 4/21/2011 6:21 PM ET
Member Since: 7/1/2009
Posts: 79
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I ship my books with PBS postage and DC, but, as others have said, it's hit and miss, so DON'T give up yet! 

Here's a perfect example of two books I shipped out last week -- one has NO information and the other has every detail possible (and both books dropped off at the same post office at the same time):

Request Date: 4/12/2011 4:53 PM ET
Date Accepted: 4/12/2011 6:18 PM ET 
Label Print Date(s): 4/12/2011 6:23 PM ET
Date Mailed: 4/13/2011 12:29 PM ET 
Estimated Arrival: 5/10/2011 ET 

Delivery Confirmation Events
USPS DC#: xxxxxxxxxxxxxxxxxxxxxx
4/13/2011 10:26 PM - Electronic Shipping Info Received - PLANO,TX


Request Date: 4/12/2011 8:01 PM ET
Date Accepted: 4/12/2011 8:49 PM ET 
Label Print Date(s): 4/12/2011 8:51 PM ET
Date Mailed: 4/13/2011 12:29 PM ET 
Estimated Arrival: 5/10/2011 ET 

Delivery Confirmation Events
USPS DC#: xxxxxxxxxxxxxxxxxxxxxx
4/12/2011 10:28 PM - Electronic Shipping Info Received - PLANO,TX
4/14/2011 6:35 AM - Enroute - DALLAS,TX
4/17/2011 11:48 AM - Enroute - SPRINGFIELD,MA
4/17/2011 11:52 AM - Enroute - SPRINGFIELD,MA
4/18/2011 9:18 AM - Arrival at Unit - CUMMAQUID,MA
4/18/2011 9:19 AM - Notice Left - CUMMAQUID,MA

(edited to fix typos...)

Last Edited on: 4/21/11 6:25 PM ET - Total times edited: 3
Date Posted: 4/21/2011 6:29 PM ET
Member Since: 8/16/2007
Posts: 15,225
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I know the book has not been into a mail room yet, otherwise it should say "Acceptance (in location of member)" - This assumption is incorrect. MANY books will go until delivery without a scan. Books mailed with PBS postage are more likely to go without an Acceptance scan than to get one. Very few places will do an acceptance scan on online paid postage packages.  Book going to the east coast were never scanned for me if I dropped them in a bluebox until our sorting center for outgoing was changed to IA instead of MN.  For the first time since joining PBS, I see acceptance scans on the last books I put in my mail box, but they were all stamps, not the PBS postage.

Don't worry, your book is probably on its way and will show up shortly. If it was mailed late, when you fill in the postage date on the survey when marking it received PBS will be notified and the member will get an email that they need to promptly mail their books.

Last Edited on: 4/21/11 6:30 PM ET - Total times edited: 1
Date Posted: 4/21/2011 6:37 PM ET
Member Since: 1/21/2009
Posts: 11,920
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Usually books with printed postage do not get an acceptance scan. But that does not mean they did or did not mail it yet.  Look to see if there are any postmarks or read the scans after it is delivered. 

Last Edited on: 4/21/11 6:38 PM ET - Total times edited: 1
Date Posted: 4/21/2011 6:55 PM ET
Member Since: 11/28/2010
Posts: 754
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I would take the scans or lack of scans with a grain of salt and nothing more.   A couple of months ago I had a bunch of books that were delivered to me and not a single scan showed up on the transaction archive.  I think DC was having problems then.

Just like you cannot believe when it says it's delivered as well.  It could have went to the wrong person. 

 A couple of weeks ago I had a package delivered to me with DC on it.   I am the wrong address. All I was thinking was, that this package is showing to someone that it is "delivered".  And I can assure you that I am not the right person.  

All we can really see with DC is that it is delivered to "someone" somewhere.  *Maybe.  Or maybe it says nothing at all.

Date Posted: 4/21/2011 7:16 PM ET
Member Since: 7/31/2007
Posts: 2,695
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This does not only effect Media Mail...case in point as follows: 

Class: First-Class Mail®
Service(s): Delivery Confirmation
Status: Processed through Sort Facility

Detailed Results:

Bullet Processed through Sort Facility, April 21, 2011, 4:10 am, COPPELL, TX 75099
Bullet Processed through Sort Facility, April 18, 2011, 7:10 pm, SHREWSBURY, MA 01546
Bullet Electronic Shipping Info Received, April 13, 2011

The sender had this package along with a host of other picked up on the 14th...note it was not processed through the first Sort Facility until the 18th....and this is First Class Mail.

Date Posted: 4/21/2011 8:08 PM ET
Member Since: 5/15/2005
Posts: 1,328
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My local post office never scanned packages with electronic postage until a few months ago. Then just stopped scanning them a few weeks ago. I know there have been cut backs and I think they just don't have the manpower. Usually mine are scanned at the processing center, but even that doesn't always happen. You really have to give the sender the benefit of the doubt because you don't know for sure. If you don't receive your book, you'll get your credit back. It's frustrating to wait but unfortunately, that's how things work. This site is one of the few trading sites that actually does have reasonable time requirements for mailing and receiving books.

Date Posted: 4/21/2011 9:11 PM ET
Member Since: 3/8/2007
Posts: 2,550
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I use printable postage and dc all the time.   I put them in the blue box.  Sometimes- about 50% of the time it doesnt get scanned for days.  Til it gets to some place called Bell California.  There have been several instances that it has not been scanned at all. 

AND I recently had a package with 3 wishlisted books go lost after they were marked "delivered" in the DC.   

  I  personally would not advise PBS because the scans are unreliable.

Date Posted: 4/21/2011 10:40 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Like Shannon says, many 'printable postage' members blue box their books.  In the last year or so USPS has been streamlining, and we're seeing fewer and fewer enroute scans.  An increasing number of these packages are only receiving the 'delivered' stamp.

So don't give up hope Amanda, it's most likely in the mail.  When the book arrives you can carefully check the postage/postmarks, and if there's evidence that the book really was mailed late you should note it when logging in.

Date Posted: 4/21/2011 10:53 PM ET
Member Since: 12/9/2010
Posts: 691
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Wow, I cannot believe that not all packages are scanned!! Never knew. I guess I assumed they would be scanned cause in my mind I though printable postage would be similar to delivery confirmation.


I am glad I asked this question. I just found it odd because all the other books that have printable postage...at least say something...like a destination or a sorting facility.


It is scary to imagine that the scan could actually read delivered...but when in actuality it was delivered to the wrong address. YIKES!

Date Posted: 4/21/2011 11:05 PM ET
Member Since: 11/28/2010
Posts: 754
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I think the best thing about PBS postage is getting the instant credit.  Because DC seems to be touch and go and not always reliable.  It can be subject to human error, and facilities not scanning the packages.   The thing that seems to be fail proof is the credit assurance.  It's just whether you think it's worth it for that.

Date Posted: 4/22/2011 10:00 AM ET
Member Since: 5/15/2008
Posts: 193
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Any scans before delivery are bonus scans. The only required scan is at delivery.


Not true, according to my local PO.  About a few weeks ago, it was sent down from above that all packages must have Acceptance scans -- and they are being scored on it, just like they are for delivery scans.  My postmaster has been getting annoyed with the 1-day-a-week clerk, who never remembers to scan my outgoing packages.

Date Posted: 4/22/2011 11:45 AM ET
Member Since: 5/15/2005
Posts: 1,328
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The problem is that each post office or district interprets the rules and regs differently. Delivery confirmation in the DMM claims only to be confirmation of delivery, no mention of tracking when it's mailed or even along the way, until delivery is either made or attempted.  

I'd be interested to know what level sent instructions on acceptance scans - district, state, federal?  If it was federal, it might give those of us whose branches can't or won't scan on acceptance a reason to complain. I've gotten one or two late mailing warnings from PBS because the requestor put down the first scan date as the postmarked date.  It is frustrating when I know I mailed a package on a certain date and the requestor says I didn't.   

Last Edited on: 4/22/11 11:47 AM ET - Total times edited: 1
Date Posted: 4/22/2011 12:03 PM ET
Member Since: 8/16/2007
Posts: 15,225
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I'm pretty sure that that was not a federal directive or it means only those packages that get paid for across the counter. When the last change on Endicia caused the printed postage to not scan correctly, I did a bit of reading on the USPS site and one of the changes being made at the time was that they actually put it in writing that prepaid labels were not to be scanned Accepted. I wonder if I saved that link somewhere. ...

Date Posted: 4/22/2011 12:42 PM ET
Member Since: 10/6/2005
Posts: 10,741
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Yeah it seems like it would really slow down a route if a mailman had  to stop and scan all the packages they took out of the blue bins with one of those portable hand-held scanners they use...

Our post office never scans outgoing packages. With only one employee on at any given time, and only open 6 hours a day, 5 days a week, they don't have time to do things that aren't really necessary.

Date Posted: 4/22/2011 1:19 PM ET
Member Since: 2/9/2011
Posts: 126
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I've noticed that often the delivery confirmation events listed on PBS don't have everything, or they don't get added for a while, compared to the listing of DC events by the USPS. For example, I currently have a book that I mailed and on PBS the only DC event listed is "electronic shipping info received", whereas if I take the DC# and plug it into usps.com Track & Confirm, it also lists a "processed through sort facility" event.

Date Posted: 4/22/2011 2:03 PM ET
Member Since: 10/30/2009
Posts: 962
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Yes.  Don't assume that it hasn't been mailed.  I recently had a book that used printable postage.  It was supposedly mailed on 4/5/2011.  It arrived 4/20/2011.  During that time, it never showed a scan.  It only showed the "Electronic Info Received" on 4/5/2011.  When I checked the postmark, the PO had used an ink stamp and was mark 4/6/2011.  Sometimes PBS just doesn't show the scans.

Do what Valerie suggested and plug the DC# into the actual PO website.  That is usually updated.

Good luck!


Date Posted: 4/22/2011 3:32 PM ET
Member Since: 2/13/2007
Posts: 2,276
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I just wanted to chime in to say that I have received many, many books with DC that have never been scanned at all (according to PBS) at the time I receive them. Do not make any hasty judgements about what the sending member may or may not have done -- your book is most likely in transit and you will receive it.

Date Posted: 4/22/2011 11:05 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Michael, we've heard information the contradicts your PO.  Last year USPS begin enforcing 'no gratuitious' scanning guidelines.  Unless postage is purchased at the counter, local postal clerks are heavily discoraged from scanning DC packages.  They may pick up 'automated' scans at sorting centers.  But the only required scan is upon delivery.  Considering that USPS is attempting to handle mail less (and therefore cut costs) I seriously doubt they are demanding additional scans. 

And yes, sometimes USPS website has different/updated scans than appearing at PBS.

Date Posted: 4/23/2011 2:00 AM ET
Member Since: 7/28/2006
Posts: 4,984
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Actually, my local PO is scanning more often than it did.  I sometimes print postage through PayPal for stuff I've sold and I drop my packages off at the window before going to check my PO Box.  Two weeks ago when I dropped my stuff off I stopped to talk to the mail clerk for a few minutes and she told me the local postmaster is making them do acceptance scans for all packages that come across the counter, prepaid or not.  I have no idea what they do for the prepaid stuff that gets dropped in the blueboxes or APC though. 

Just another instance of differing interpretation of policy.  *shrug*

Date Posted: 4/23/2011 12:29 PM ET
Member Since: 8/10/2005
Posts: 4,602
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I am with the others--no scan does not necessarily mean 'not mailed.' Just to demonstrate, I looked at the details of five books I mailed on Thursday morning. I use the PBS printable postage and dropped them in the blue box in front of my work, same as I always do. Three of those books already have 'enroute' scans. Two are only showing the initial 'electronic shipping info received' information. Yet I assure you, I did mail them all at the same time from the same mailbox. This happens frequently. Sometimes the books aren't scanned at all til delivery. Very rarely they are even marked received before they get a scan.