I just received a PM from someone I sent a Teacher's Edition to.  She stated that I violated PBS rules and I sent a book that had accessive check marks and underlining????? The only markings are the answers from the publisher..... it's a teacher's edition!!!! 

I'm a bit freaked out because I do not send damaged books, nor do my children or I write in any of our homeschool material.  She requested her credit be refunded but I don't think that is fair when I know that my Teacher's Edition was in perfect condition.   Any thoughts.... would you refund even though you know what you sent was perfect???

Wendy

Have you PMed her with the explanation?

Yes, I did explain that it is a Teacher's edition and the excessive checkmarks & underlining she was speaking of is from the publisher, not me.  I have not heard back.

Did the book list as a Teacher's Edition?

I think the first step is a calm PM back to them to take a closer look at the book--that said underlining / check marks are original to the book--point out that no person could have made such precisely identicaly check marks.

As long as you did't list the teacher's edition under the library entry for the normal version, I wouldn't return the credit.

I would continue to discuss the situation via PM.  Also, remember to take a deep breath and respond with facts and not respond to any slurs or accusations thrown at you by the requestor.  I suspect this can be worked out once she understands the details.

I agree. Calm facts are the way to go. I would not give her credit back if it was posted as a teacher's addition.