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Topic: Book marked received but damaged from sender.........

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Subject: Book marked received but damaged from sender.........
Date Posted: 7/22/2008 2:00 PM ET
Member Since: 7/6/2008
Posts: 2
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I just received a PM from someone I sent a Teacher's Edition to.  She stated that I violated PBS rules and I sent a book that had accessive check marks and underlining????? The only markings are the answers from the publisher..... it's a teacher's edition!!!! 

I'm a bit freaked out because I do not send damaged books, nor do my children or I write in any of our homeschool material.  She requested her credit be refunded but I don't think that is fair when I know that my Teacher's Edition was in perfect condition.   Any thoughts.... would you refund even though you know what you sent was perfect???

Wendy

Date Posted: 7/22/2008 2:03 PM ET
Member Since: 7/1/2008
Posts: 2,835
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Have you PMed her with the explanation?

Date Posted: 7/22/2008 2:06 PM ET
Member Since: 7/6/2008
Posts: 2
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Yes, I did explain that it is a Teacher's edition and the excessive checkmarks & underlining she was speaking of is from the publisher, not me.  I have not heard back.

Date Posted: 7/22/2008 2:11 PM ET
Member Since: 5/10/2005
Posts: 2,354
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Did the book list as a Teacher's Edition?

I think the first step is a calm PM back to them to take a closer look at the book--that said underlining / check marks are original to the book--point out that no person could have made such precisely identicaly check marks.

As long as you did't list the teacher's edition under the library entry for the normal version, I wouldn't return the credit.

Date Posted: 7/22/2008 3:13 PM ET
Member Since: 8/1/2007
Posts: 5,034
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I would continue to discuss the situation via PM.  Also, remember to take a deep breath and respond with facts and not respond to any slurs or accusations thrown at you by the requestor.  I suspect this can be worked out once she understands the details.

Date Posted: 7/22/2008 3:37 PM ET
Member Since: 6/15/2006
Posts: 5,751
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I agree. Calm facts are the way to go. I would not give her credit back if it was posted as a teacher's addition.