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Topic: Book not marked received?--Update Happy Ending

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Subject: Book not marked received?--Update Happy Ending
Date Posted: 5/12/2010 9:39 PM ET
Member Since: 3/31/2006
Posts: 28,505
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I'm not sure if I can do anything more but I thought I'd run this buy folks.  I sent out a book using paypal postage (not through PBS, but through paypal.com), so it has delivery tracking. 

I noticed that it's been 3 weeks since I sent it and thought I'd check the tracking number to see where it was.  The books shows that it was scanned as received on April 29th.  That's 13 days ago.

I PMed the person a friendly "hey, can you see if this book is laying around.  It shows through the post office tracking as recieved."  That was 3 days ago.

The person might not have read the PM.  They are an older member so they do understand the process of marking books.

I guess I'll just have to wait.  Not much else I can do since I didn't use PBS to buy the postage and delivery confirmation, right?

Thanks!



Last Edited on: 5/14/10 1:51 PM ET - Total times edited: 1
Date Posted: 5/12/2010 9:56 PM ET
Member Since: 11/14/2008
Posts: 745
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I think you did the right thing.  A friendly PM is just about all you can do to the best of my knowledge.  Maybe there was some emergency and she hasn't been home for two weeks? 

Date Posted: 5/12/2010 10:06 PM ET
Member Since: 3/31/2006
Posts: 28,505
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Erika, that's what I am hoping.  Perhaps an apartment manager or neighbor received the book.  Or she put it aside and forgot about it.  Hopefully, it will be marked soon.

Date Posted: 5/12/2010 10:32 PM ET
Member Since: 11/5/2009
Posts: 1,083
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It's also possible that they spaced and forgot to mark it received.  I noticed, to my horror, that I had received a book more than a week ago that I had not marked as received.  I noticed it because I had read the book and was re-listing it.  You did the right thing by sending them a PM asking if they received the book.  Hopefully they will read their e-mail, notice that they have received the book and will mark it received. 

Also, people here will tell you that just because it was marked as received in the DC that doesn't necessarily mean that it was received.  Don't let that intimidate you from PM'ing people to ask if they received the book.  I have  been using DC for shipments from E-bay and PBS for years and have, as yet, found one instance where the item was recorded as having delivered where the person didn't actually receive the shipment.  I'm sure that it happens, in rare instances, but for the most part my experience is that DC showing something was delivered has been more than accurate.



Last Edited on: 5/12/10 10:35 PM ET - Total times edited: 1
Date Posted: 5/12/2010 10:43 PM ET
Member Since: 11/5/2009
Posts: 1,083
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Maybe there was some emergency and she hasn't been home for two weeks?

I had a book in a similar circumstance once, where my PM ended with a very chigrined member apologizing because she had gone on her honeymoon not realizing that the book would arrive while she was gone.  I have traded over 100 books here and have, as yet, had one gone missing.  There were a few close calls, but in the end they were all marked as received.  Send a friendly PM and wait and see what happens.

Date Posted: 5/13/2010 12:43 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Good choice with the friendly reminder Melody, as that seems to resolve most of these situations! 

Although not 100% accurate, there is a way to check if pm's have been read.  Go to My Messages, and choose From Me tab.  On the blue control bar, choose Mark:   Read.  A green check mark should then appear next to all your sent messages that have been opened by the receiver.

Date Posted: 5/13/2010 6:34 AM ET
Member Since: 4/7/2008
Posts: 15,690
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Also, people here will tell you that just because it was marked as received in the DC that doesn't necessarily mean that it was received.  Don't let that intimidate you from PM'ing people to ask if they received the book. 

The general advice in the forums is not that you sholdn't PM, but that you shouldn't assume the person received the book and she's trying to 'scam' you but not marking it received. A lot of us would advice you to send a friendly PM after enough time has passed (which you did) instead of 'I see you got the book; mark it mailed.' (yes, people send PMs like this based on DC info...as a TG, I can tell you they do!)



Last Edited on: 5/14/10 4:07 PM ET - Total times edited: 1
Date Posted: 5/13/2010 7:32 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Also if she doesn't respond to your PM and her account isn't on hold-if you contact PBS when the book goes lost-they may mark it received if the account looks abandoned.  Also just becasue someone is a long term member doesn't mean they know all the rules and how to use the site. The worst books I have gotten have been from long time members.  And I frequently see long time members post here asking about really basic stuff.  Some people never read the help docs or navigate the site beyond sending and receiving books and then some probably only do the ocassional transaction.   But if she hasn't logged on since she orderd the book, has missed any other transactions and didn't put herself on vacation-they might mark it received for you.

Where did the book go?  There are some areas that are flooded right now (Nashvile and surrounding areas) and if she's in one of those areas-she may be without power.

Date Posted: 5/13/2010 11:36 AM ET
Member Since: 10/25/2009
Posts: 886
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I have had two books go lost . . . one was marked as lost in mail by PBS just today.  Both were oversized paperbacks.  The most recent was shown on the map as hovering somewhere near the Illinois/Indiana border.  I am still hoping that these books arrive.  When I get the "lost in the mail" notice from PBS, I pm the sender to let them know that I am still looking for the book to arrive.  Hopefully, one (or both, fingers crossed) will show up soon. Then I can mark it as received.  I feel bad for the senders.  Hopefully, the books will show up soon.

BTW, when the first book went lost, I checked with my DH to make sure he hadn't collected the mail and set the book aside.  Also, spoke with my neighbors (I live in a rural area and mail sometimes gets mixed up) but they all state they didn't get a book for me by accident.  

Date Posted: 5/13/2010 1:42 PM ET
Member Since: 3/31/2006
Posts: 28,505
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Mary, the book went to Washington, DC.  So it's been sitting somewhere in DC since April 29th. 

I do understand that life interferes.  If I had any books ordered that arrived last week, they could still be sitting in my mail box my brain is so scattered.

Date Posted: 5/13/2010 7:50 PM ET
Member Since: 12/8/2007
Posts: 1,011
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I am having a situation with the DC showing that the book was received in my town over 10 days ago, BUT I still have not received it at my home! It will soon be going as "lost" by the PBS time and it makes it look bad to see that DC thingie showing it has been delivered. I have not had a book go lost yet, whether sending or receiving. I hope that PBS or the sender doesn't think I am just scamming to get a free book  :-(

Date Posted: 5/14/2010 1:51 PM ET
Member Since: 3/31/2006
Posts: 28,505
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Update:

This has been resolved.  The person was out on vacation.  So, no harm no fowl.  Book marked received, me get credit :D

Date Posted: 5/15/2010 7:48 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Awesome Melody, we  heart  a happy resolution!

Date Posted: 5/16/2010 2:01 PM ET
Member Since: 11/5/2009
Posts: 1,083
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This has been resolved.  The person was out on vacation.  So, no harm no fowl.  Book marked received, me get credit

I just wish that people wouldn't order books when they know that they are going to be gone around the time that the book may arrive.  It just makes sense to me.  I wouldn't order a new laptop computer that could be delivered while I was on vacation.  I know that a book isn't as expensive as a laptop, but the situation is the same anyway.

Date Posted: 5/16/2010 2:51 PM ET
Member Since: 2/21/2009
Posts: 2,925
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I just wish that people wouldn't order books when they know that they are going to be gone around the time that the book may arrive.  It just makes sense to me.  I wouldn't order a new laptop computer that could be delivered while I was on vacation.  I know that a book isn't as expensive as a laptop, but the situation is the same anyway.

That would be pretty impossible, "may arrive" being the key. Books can take from 2 days to 3 weeks (or more). In fact, if you order a book and the sender takes the maximum time to accept and maximum time to mail, it can be longer. For some books, you could go on vacation for a week or so (and return) before someone mails it. I almost always have books in transit that I think, "Those should have arrived by now." I'm sure the recipients feel the same way.

Date Posted: 5/16/2010 10:52 PM ET
Member Since: 11/14/2008
Posts: 745
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Plus, it could've been auto-request:)

Date Posted: 5/17/2010 2:15 AM ET
Member Since: 2/5/2007
Posts: 30,800
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I see NO problem with ordering a book and going on vacation, as long as you'll be back before it goes lost in the mail.   I NEVER let a book go lost when I'm on vacation, but sometimes they get here before I actually get home.  Is a day or two one way or another actually THAT big a deal?  I mean I might have to wait an extra day IF you decide to mail it on the last day you can.  We all make these decisions every time we mail or receive a book.  I travel a lot - and I order books a LOT.  I had 7 books come while I was on vacation this past 5 weeks.  No one had to wait weeks but one person did have to wait three days. 

Date Posted: 5/17/2010 2:18 AM ET
Member Since: 1/17/2009
Posts: 9,944
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People who are very concerned about getting their credit right away use PBS postage and / or DC.

I am not going to take myself off the Wish List for books when I am planning to go on vacation (or frequent business trips, which I also have to go on). If the books arrive when I am gone, so be it. I try to mark all my books within a day or so of when I receive them, but if they arrive when I am away, then it just takes longer for them to get marked, and that's how it is.

If I had to figure out when to stop ordering books every time I go on a business trip, that would be insane. I'd never be able to order any books. Anyway, when DO you stop ordering books if you know you are going on a vacation or a business trip? Two weeks ahead? Three weeks ahead? A month ahead?