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Topic: Book not yet marked received

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Subject: Book not yet marked received
Date Posted: 2/27/2013 7:53 AM ET
Member Since: 7/20/2012
Posts: 38
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Hi, I purchased the dc tracking from PBS and my book that I sent shows delivered on 2/13. I tried to PM the member to see if they received book and no response yet. I already received the credit, but I just want to make sure they received the book and it comes off my list of sent items. Is there anything I can do at this point. The contact PBS date I believe is 3/8. Do I just wait to contact PBS and they would take it off my list?

Thanks,

Heather

 

Date Posted: 2/27/2013 10:34 AM ET
Member Since: 5/29/2011
Posts: 634
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From the help Docs

 

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the  button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, or has not marked the book received by a week after the delivery scan (whichever is the later date), contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in .
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed Postage, you will already have gotten your credit for sending the book.

 

Date Posted: 2/27/2013 1:34 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Yes Heather, if the book is not marked received within 3-5 days of a delivery scan and the receiver has not responded to a polite inquiry - you should refer the matter to PBS admin. 



Last Edited on: 2/27/13 1:35 PM ET - Total times edited: 1