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Topic: book marked recieved damged

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Subject: book marked recieved damged
Date Posted: 8/19/2010 7:28 AM ET
Member Since: 6/13/2009
Posts: 503
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Yesterday I had a reciever of a book I sent mark it "recieved damaged". I was quite surprisd by this as I am a "over-wrapper"  so I quickly read their message about the book.  This is what they wrote:

I just received this in the mail today. The envelope was hand addressed with the wrong address. I suggest using the printed labels from PBW from now on so this doesn't happen.

No mention of any damge to the book at all! And considering they got the book six days after I mailed it (by media mail)....it wasn't even significantly delayed

in its shipping time.

What do I do now?

Date Posted: 8/19/2010 8:12 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I would just politely explain to them that this isn't a reason to RWP.  If they were charged postage for forwarding then you should give them a credit to cover the postage. 

Date Posted: 8/19/2010 8:56 AM ET
Member Since: 6/13/2009
Posts: 503
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This is what I wrote back...I hope I made it as friendly and polite as possible!

Thank you very much for letting me know there was a problem with the writing of the address. I always handwrite them and this is a first for me! I am glad the book still made its way to you and I will triple check in the future I have correctly copied the address. I suggest that you also double check you address info at PBS just to make sure it isn't listed wrong for those of us that do hand copy the info . I hope you enjoy the book.

I see you marked the book as recieved damaged...yet I assume because you haven't mentioned anything else you are referring to the "wrong address" issue? This is not a reason to RWAP and I would please appreciate it if you could correct this.  Thanks so much and have a great day!!

Date Posted: 8/19/2010 11:34 AM ET
Member Since: 1/17/2009
Posts: 9,959
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They may not know how to correct it. You might have to tell them. (They should go to Transaction Archive and mark the book "marked RWAP by mistake" (or whatever the button is labeled).

I would have probably left off the instructions to double check their address ...  presumably they have received other books and would have already noticed if their address was wrong. It is much more likely that you just copied it wrong. It sounds like you are trying to say that it might have been their fault.



Last Edited on: 8/19/10 11:34 AM ET - Total times edited: 1
Date Posted: 8/19/2010 7:47 PM ET
Member Since: 6/13/2009
Posts: 503
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Yes Sara...I guess you are right. I should have left off that last part about suggesting she check that the info was correct at PBS. Though I really wasn't trying to push the bame back to her at all. I tried to be as polite and friendly as possible but well  she is extremely angry now...I have pasted the last message from her below. I think at this point it would be better if I didn't respond though ...would it be wrong to foward the messages to PBS to have them help get the book unmarked as damage as its not on my account?

Just so you understand - I consider it a problem when the address is copied wrong and my name was spelled wrong. I live in a small community and it is by grace the mail carrier put it all together. I made sure you got your credit. My name is correct in the system as well as my address. I receive books all the time. By using the tools PBS provides, you can avoid situations like this. Yes, there was a problem. I don't appreciate your attitude, considering it was something you did wrong.

Date Posted: 8/19/2010 8:07 PM ET
Member Since: 2/5/2007
Posts: 30,800
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Yikes!  Personally, I'd just let it be.  One RWAP on your record won't hurt you.  For me, it just wouldn't be worth the effort and TPTB don't get involved in individual swaps.  She was wrong to mark it RWAP, but there isn't much more you can do about it.

Date Posted: 8/19/2010 8:35 PM ET
Member Since: 12/10/2009
Posts: 2,512
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I hand print my addresses as well. So I hope that trader puts an RC on her requests that she only accepts PBS printed wrappers, so that I will know to turn down the request. 

Date Posted: 8/19/2010 8:55 PM ET
Member Since: 4/25/2009
Posts: 245
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Last Edited on: 9/16/14 11:49 PM ET - Total times edited: 1
Date Posted: 8/19/2010 8:57 PM ET
Member Since: 5/25/2009
Posts: 602
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That's an absolutely ridiculous reason to mark a book RWAP, especially since she marked it received damaged when it wasn't.

Date Posted: 8/19/2010 9:27 PM ET
Member Since: 4/6/2007
Posts: 1,412
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Last Edited on: 6/5/11 3:30 PM ET - Total times edited: 2
Date Posted: 8/19/2010 9:32 PM ET
Member Since: 9/13/2007
Posts: 2,520
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While it is true that the team does not get involved in disputes, they do tend to be willing to get involved when RWAP is being used incorrectly. Last time I checked, writing the wrong address was not grounds to mark a book RWAP. It would likely be considered an "unofficial" problem:

"Unofficial" problems (books that are postmarked late, or that arrive postage-due) are marked received normally, and the problem(s) can be described in the optional "survey" portion on the lower part of the Book Received page. 

I know one RWAP wont get you booted, but if it were me I would go to the team about it. She doesn't even make it clear if this resulted in extra postage charges. From what I can tell the book arrived just fine and she has her undies in a twist because there could have been a problem or that the book might have taken an extra day or two in transit. She needs to know that it isn't ok to mark a book RWAP just because she feels like it.

This isn't to say that you shouldn't take some extra care when writing out the address if you do choose to handwrite. Had the book been returned to sender you would have been out the credit in addition to having to pay the postage again to get the book back from the post office. You don't deserve a RWAP, but you did get very lucky.



Last Edited on: 8/19/10 9:36 PM ET - Total times edited: 1
Date Posted: 8/19/2010 10:21 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't PM anymore.  The unresolved won't count against you because the team will see the reason and that it was not a legitament reason for an RWP.  I personally would probably not report it to PBS because they'll probably send a message to her and I wouldn't want to get further PMs from her. I'd just let it go.  If she has a habit of making false RWP complaints like this, they'll close her down.

Date Posted: 8/19/2010 10:22 PM ET
Member Since: 1/19/2009
Posts: 154
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As much as I understand everyone saying to let it go...IDK if I could.  But I'd TRY real hard to let it be, I just don't know if it's in me, I detest arguments, but I cannot stand being talked down to when I'm not wrong :)  From the info given here, the book was marked RWAP wrongfully.  The member recieved their book (assumingly) in good condition and "on time".  As long as it didn't cost her $.......

Sounds like the member is being vindictive, because of "WHAT IF it didn't come"...well, WHAT IF the book I recieved today was in shreds? Well, IF it was, it'd be a RWAP,  but it wasn't so it's fine.  See what I'm saying? I get handwritten addys all the time, and to be honest, as long as they show up, I have no clue if they wrote it rigt or not.

I'd PM them and politely apologize (again) for the accidental mistake you made, and try to maybe post a bit of the help docs re: RWAP's, surely she can understand that you can't RWAP just because you don't like the way a transaction went,  thats why there are guidelines and the option of RC's.  If it was me, I'd also like to politely remind them that it is perfectly acceptable by this site to handwrite addresses.  And maybe tell them how lucky they are to have such an efficent postal worker :)

 

I know leaving it alone is probably the "safest" choice re: the transaction, but this kind of stuff bugs me, as a member who tries so hard to follow the rules of the site and has more than once given people the benefit of the doubt on stuff like this,  I just don't get people picking at the little things and fighting with strangers when the rules are so simply laid out here.  This site is fabulous, no need to complicate it, lol!

* This is of course assuming that there were no "real" problems with this transactions.



Last Edited on: 8/19/10 10:24 PM ET - Total times edited: 1
Date Posted: 8/20/2010 7:29 AM ET
Member Since: 6/13/2009
Posts: 503
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I think I am just going to let it go..............there is no way for me to know whether I made an error in both her name and address as she mentions. Though I keep a notebook with all the info in it of where I shipped a book to and when ....her name and address were very common and not hard to spell. ...her first and last name each have only five letters in them....and her street name again has only five letters in it (the name of a tree or something you put on pancakes!!).  I am a teacher and while I am not saying mistakes in writing don't happen, I am always extremely careful in writing clearly and proper spelling in all that I do. I think her attitude was way rude and over the top. Also, that the book should not have been marked damaged. A simple (even politely firm) message letting me know I made an error in spelling would have been sufficient.....some people really get bothered when their names are mis-spelled and I understand that.

I did pass along the info to PBS  as I think there is a big difference in "getting an address wrong" and mis-spelling it (especially being that the book made it from Ct. to Or. in six days by media mail).

Date Posted: 8/20/2010 7:46 AM ET
Member Since: 6/13/2009
Posts: 503
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this is what PBS wrote back to me.....basically what I have already done. So........I think I will just leave it be and enjoy my day. Something tells me this member has bigger issues (or was having a bad day) than recieving mail with her name mis-spelled.   I wonder how she deals with junk mail or telemarketers that pronounce her name wrong on the phone??? I definitely won't be sending her anymore books in the future if she appears on my request list.

 

good day all!!

Date Posted: 8/20/2010 5:10 PM ET
Member Since: 9/13/2007
Posts: 2,520
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That is really strange. I'm sorry they wouldn't remove the RWAP, that really surprises me.

Date Posted: 8/21/2010 7:42 AM ET
Member Since: 6/13/2009
Posts: 503
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I am not really surprised...........PBS doesn't really seem supportive with problems

Date Posted: 8/21/2010 8:36 AM ET
Member Since: 8/25/2007
Posts: 13,134
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I am not really surprised...........PBS doesn't really seem supportive with problems

And you base this on what?   I personally have found them to be v. helpful in the few situations where I've needed to contact them.

Date Posted: 8/21/2010 9:21 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 2:02 PM ET - Total times edited: 1
Date Posted: 8/21/2010 12:38 PM ET
Member Since: 2/5/2007
Posts: 30,800
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TPTB are very upfront about the fact that they won't get involved with a swapping dispute.  There are exceptions but as a general rule, they don't. 

Date Posted: 8/21/2010 2:45 PM ET
Member Since: 5/3/2006
Posts: 6,436
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It probably doesn't seem important to them, because they know it will not count against you. I understand being irked, though.

Date Posted: 8/21/2010 7:04 PM ET
Member Since: 10/6/2005
Posts: 10,718
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I would be upset that they wouldn't remove an RWAP that seems to have been done out of pure spite. The receiver could have put her message in the regular PM field that comes up, she didn't have to use the RWAP button to communicate with the sender. She sounds like a real piece of work. I'm afraid I would have been incapable of being polite with her. If someone had made the comment to me about "suggesting you use the PBS printed labels from now on" I would have come back with something like "so are you going to buy me the new printer I can't afford?"

Date Posted: 8/21/2010 7:22 PM ET
Member Since: 6/13/2009
Posts: 503
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Dawn...

  I base this response on the two issue...the one here.....................and once when I fowarded them a message from a sender that wouldn't return a credit to me. She had intentially sent me a book that smelled of cigarette smoke because she is a smoker and despite my very clear RC against this smell she sent it to me anyhow "thinking I would enjoy the book once I started reading it".

PBS basically told me how to "de-smoke" the book and that perhaps if smoke bothered me so much that maybe PBS wasn't the place for me as some people don't know the history  of where the book has come from .  ***I am fine with that if someone honestly doesn't know if a book smells or where it has been...just not one that is obviously going to stink.

Its ok...I have been  here about a year now(???I would have to double check that !) and it has for the most part been a wonderful experiences with awesome trades. I find most of the books I recieve are near new. I love passing my books along to others to enjoy and as an avid reader I have lots of new and old books to share. ***smoke free of course!

Date Posted: 8/24/2010 12:11 AM ET
Member Since: 4/20/2009
Posts: 519
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A little off subject here, but how do you remove the smoke odor from books. I have boxes of books that were my Mother's. She didn't smoke but they have been stored at my sister's and everyone in her house smokes. She gave them to me about four months ago and they still smell awful when you open them. It's a shame too, because most of them are like new and some of them are new.

Kate

Date Posted: 8/24/2010 12:21 AM ET
Member Since: 8/16/2007
Posts: 15,201
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I am not really surprised...........PBS doesn't really seem supportive with problems

PBS is very clear that they won't become involved in individual swap problems unless a member becomes abusive or clearly admits they are not following the rules (smell is subjective so I don't think they would get involved in a smell RC issue). Removing a RWAP really is a non-issue and I can see why they wouldn't waste their time - all of the discussion is right there for them to see if the amount of RWAP on your account ever got looked at. People get a bit too worried about black marks on their account.

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