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Topic: Book missing/repeating pages

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Subject: Book missing/repeating pages
Date Posted: 10/8/2010 4:30 PM ET
Member Since: 11/8/2009
Posts: 7
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I received a book through a swap (The Ex-Mrs. Hedgefund) that is missing about 80 pages.  It goes from page 38-page 103, then repeats page 103 again later in the book. This is clearly a publishing error, but I was really disappointed that  a member posted this book when it is unreadable.  On page 38 the lead character is married, on page 103 she is celebrating her divorce. 

I did not report the problem when I clicked that I had received the book because the book didn't show any signs of being a misprint.  I tried contacting the publisher but didn't receive a response.  I tried PM'ing the member who sent me the book to see if she had noticed the problem before sending but she has not responded.  I was on the wait list for this book for quite awhile and am miffed that I used a credit for this book.  Do I have any recourse?

Date Posted: 10/8/2010 4:38 PM ET
Member Since: 8/15/2007
Posts: 3,044
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How long has it been since you contacted the publisher? They are the ones that can help you out in this situation. Give them a while to respond and then try again.

You have no recourse for getting your credit back unless the sender takes pity on you. She may have acquired the book without reading it and didn't know there was a publishing error. I'm unsure if she'd have been required to return your credit even if you had noticed in time to mark it RWAP.

Date Posted: 10/8/2010 5:23 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 1:40 PM ET - Total times edited: 1
Date Posted: 10/8/2010 5:58 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Can you take it into a bookstore and talk to them about it? You don't need to mention where you got the book, just ask them if they can send it back to the publisher for a replacement.

IMO, had you marked it RWAP, the sender would need to return the credit. Not lookng at the book close enough to see a publishing error is not an excuse, they send an unreadable book. Since you didn't mark it RWAP, they will have to decide if they want to do the right thing or not.

Cathy A. (Cathy) - ,
Date Posted: 10/8/2010 7:59 PM ET
Member Since: 12/27/2005
Posts: 4,117
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If there's a wish list for this title and you want to get a new copy of the book, you can put it back on your wish list and then use the Contact Us link to send a feedback message explaining what happened and asking if it would be possible to get your top spot on the wish list back again.

Date Posted: 10/8/2010 8:59 PM ET
Member Since: 8/19/2007
Posts: 4,219
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Before I joined PBS I purchased a book like that for DH (used, and cheap), and I got on PBS and re-ordered it for him, but asked the sender to ensure that the book was complete and that those particular pages weren't repeated (they weren't).  It is frustrating, but didn't think it would do any good to contact the publisher as the book was several years old.  Pat

Date Posted: 10/9/2010 5:34 PM ET
Member Since: 8/26/2006
Posts: 9,321
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Hopefully you can find another way to contact the publisher, or your neighborhood book store can do it for you.  The publisher has to be aware of this printing error, and should replace the book.

Date Posted: 10/9/2010 5:48 PM ET
Member Since: 10/6/2005
Posts: 10,696
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I don't think you can blame the sender since you don't know if they ever read the book. Expecting someone to flip through EVERY SINGLE PAGE of the book looking for publisher errors is overkill, IMHO. Especially since many of them are not noticeable if you don't read the book yourself. I can't imagine taking the time to make sure every page in a book is in consecutive order!

I would also try contacting the publisher. They are the ones at fault here.

Date Posted: 10/9/2010 5:49 PM ET
Member Since: 5/3/2006
Posts: 6,436
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I really don't see how the sender can be held responsible. We aren't required to read every book we send.

Date Posted: 10/10/2010 9:33 AM ET
Member Since: 5/15/2005
Posts: 1,328
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I'm sure that's frustrating. I would think it would fall under "No loose or missing text pages" but I probably wouldn't bother contacting the member after I had already marked it received without a problem.

Date Posted: 10/10/2010 10:53 AM ET
Member Since: 2/6/2009
Posts: 1,410
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I'm with Bren and Willa: Can this really be blamed on the sender?

A lot of members post books they've never read; in fact, I'm on my way to a library book sale today. I'm not going to read every single book I buy there for my PBS shelf; I'm just going to make sure they're all postable and then post them. This is no more the sender's fault than if there was a typo in the book.

The pages weren't ripped out; they just simply weren't printed. Is this really the sender's fault? I'll be honest, if I was the sender, I wouldn't refund the credit. If one book had a publishing mistake like that, then a score of books were printed that way. I'd put it on the publisher to set things right.



Last Edited on: 10/10/10 11:27 AM ET - Total times edited: 2
Date Posted: 10/10/2010 11:11 AM ET
Member Since: 8/16/2007
Posts: 15,185
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Can this really be blamed on the sender?

Blame is not the issue. One of the two will be out a credit because of an unswappable book. The sender is the ONLY one who could have found the problem and avoided the problem swap so it is due to their error that it happened so they should bear the loss. I see no difference in printing errors and spaghetti sauce on pg 191, the book is unpostable and the sender should not have sent it. The sender not finding the problem does not transfer the loss to the receiver.

Date Posted: 10/10/2010 2:42 PM ET
Member Since: 11/14/2005
Posts: 6,421
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If there was writing or highlighting on all the pages from 83 to 103 would any of you actually question whether the sender was at fault or not???? Why do you question whether the sender would know if pages were missing? I sent a kids book once that had pgs missing from the center. Since I knew right off the bat that I had not looked at the middle of the book, I refunded their credit immediately. If it was missing pgs, I didn't disbelieve the receiver at all, I assumed they were probably being honest.

Date Posted: 10/10/2010 3:06 PM ET
Member Since: 5/25/2009
Posts: 598
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Even if the sender has not read the book, it's reasonable to expect them to flip through the pages and check for writing, stains, ripped pages, etc. I don't think it's reasonable to expect them to notice that the page numbers are off or that pages are repeated. 

Date Posted: 10/10/2010 3:56 PM ET
Member Since: 8/18/2005
Posts: 7,977
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I don't think it's reasonable to expect them to notice that the page numbers are off or that pages are repeated.

I agree.

I've picked up a lot of used books, cheap, for posting here that I've not read and had no interest in reading. And while I do flip through them to check for liquid damage, hightighting, torn pages and other marks and other things, I am not going to count pages or check page numbers.

No how, no way.

Have I got some messed up? Sure, and I took the hit because I thought it would be unsreasonable to blame the sender for it. They didn't miss-bound the book, the publisher did. If it were a newer book, I'd contact the publisher myself or take it back to the nearest store for replacement. As it was, with a book long out of print, I just took the hit.

Sometime we just have bad luck.

Date Posted: 10/10/2010 7:44 PM ET
Member Since: 2/6/2009
Posts: 1,410
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Cindy > You took the words right out of my mouth.

Date Posted: 10/10/2010 7:59 PM ET
Member Since: 4/25/2007
Posts: 11,441
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If I were the sender and I'd sent out a book like this not knowing it was a problem book, I'd be returning the credit.  The book is not postable due to the publishing error.

I don't think the sender deliberately sent it on knowing that but ultimately, they did send an unpostable book.  Just like if they didn't realize there was a page missing or writing in the book or water stains.  You can miss any of those also if you haven't read the book too.  In each case, you as the sender are responsible for sending out the unpostable book and should return the credit.

Date Posted: 10/10/2010 8:16 PM ET
Member Since: 9/8/2009
Posts: 613
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Whether the book was read before sending or not, I'm amazed that anyone would consider not refunding credit for a book with missing pages.  So, would that just fall into the "sucks to be you" category? 

Date Posted: 10/10/2010 8:23 PM ET
Member Since: 5/15/2005
Posts: 1,328
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Do bookstores take back books without receipts? I purchased a book online from B&N, waited a few months to read it and found that on a few pages the black ink had smeared during printing. The CSR I spoke with said it was too late to return even with the receipt/packing slip. I didn't try a brick and mortar store.

Date Posted: 10/10/2010 9:04 PM ET
Member Since: 1/1/2009
Posts: 1,924
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 One person looked at this book and did not notice the issue.

  One person got the book and flipped through it and did not notice the error to mark it RWAP.

  Yes, somone is out a credit, and it could have been found by the first person. It does not however fall under Damaged by Sender. I look at this like Damaged by USPS, as it was not something the sender DID to the book. They gave it the good college try, just as the reciever did when looking the book over and marking it recieved with no problems.

  -shrug-

 I do hope the publisher gets back about this and makes it right as they did do this!

Date Posted: 10/10/2010 9:52 PM ET
Member Since: 7/18/2009
Posts: 60
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Do bookstores take back books without receipts? I purchased a book online from B&N, waited a few months to read it and found that on a few pages the black ink had smeared during printing. The CSR I spoke with said it was too late to return even with the receipt/packing slip. I didn't try a brick and mortar store.

I think if you talk to the B&N in-store and show your receipt, they would still honor an exchange. You can tell the difference between someone smearing it themselves or a printing issue. At least, the B&N's that I've been to have been managed by nice people...

Date Posted: 10/10/2010 10:51 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I'm in the not returning a credit camp. It's not a matter of not believing the receiver, but the fact that it is not a damaged by sender issue, which makes it wrong to mark it RWAP, IMHO. I agree with whoever said it would be like blaming the sender for a typo in the book.

Do bookstores take back books without receipts? I purchased a book online from B&N, waited a few months to read it and found that on a few pages the black ink had smeared during printing. The CSR I spoke with said it was too late to return even with the receipt/packing slip. I didn't try a brick and mortar store.

I know Borders would. Bookstores can send damaged products back to publishers and get full credit for the damaged book. There is no reason for them not to. I work at Borders and we once took a book back 6 months after it was purchased because of misnumbered pages.

Date Posted: 10/10/2010 11:54 PM ET
Member Since: 5/15/2005
Posts: 1,328
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Since the OP didn't mark this RWAP, it's probably a moot point, but I don't understand comparing missing pages to typos. The rules state no missing pages. They don't mention typos. If the OP re-posted the book and sent it to another member, that would be OK?

Thanks for the information on returns. I ended up taking the book I had with ink smears to a local used bookstore and showed them the damage. They didn't have a problem accepting it for trade, maybe because it was a popular new release and only a few paragraphs were affected.

Anyway, to the OP - that particular book is currently available through PBS marketplace, so if you put it back on your wishlist, you may find that it becomes available faster than it had the first time around. You'll still be out your credit but hopefully, you won't have to wait too long for another copy.

Subject: Contact the Publisher Again
Date Posted: 10/11/2010 7:18 AM ET
Member Since: 5/24/2010
Posts: 288
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I'm not sure who you contacted at Penguin, but if you email a general "info" email rather than a specific person, publishers can take weeks to respond. I'd go to the author's site, email both the author's adult rep at Penguin and copy the author too. Both emails are online at her site.

 

Authors never like hearing about major publishing errors in their books, in the long run that costs them sales. I would be that she'll promptly get them to send a corrected version to you ASAP.

Date Posted: 10/11/2010 10:25 AM ET
Member Since: 8/18/2005
Posts: 7,977
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Authors never like hearing about major publishing errors in their books, in the long run that costs them sales. I would be that she'll promptly get them to send a corrected version to you ASAP.

I even got a good response from the author of an ebook.

The copy I purchased from Amazon was full of weird spacing, scanning artifacts and weird symbol replacements for quotes. Complaints to Amazon only led to an offer of a refund. (And yes, you can get a refund for bad ebooks from Amazon.) But I contacted the publisher (who blamed Amazon's convertion process for the mess) and they sent me a clean copy through email. They kept their sale and I got a beautiful copy.

I have returned books without receipts to Borders and Barnes and Noble in the past, when I found blank pages and once some missing pages. Without receipt.

The rules state no missing pages.

Which means no torn out missing pages, although pages that just included ads or coupons aren't considered 'missing'. A torn page with text is not the way the book came, so someone has damaged it. A misprint is not damage done by the sender, so shouldn't they shouldn't be held responsible for the mistake if they didn't know about it.

 

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