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Topic: Book Mixup with Order and Wish List

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Subject: Book Mixup with Order and Wish List
Date Posted: 11/13/2009 12:54 AM ET
Member Since: 10/18/2008
Posts: 24
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I requested a book on the 11th in the evening. It was sitting there waiting for the member to respond, which was fine. When I logged in tonight, I received a wish list notice, and here is a wish list fulfillment for the same book! I am not sure how that could happen, and I don't ever remember having the book on my wish list.

To make matters worse, I really messed things up. I had accepted the wish list request before I realized that I had an order for that book. THEN, I cancelled my first order, instead of the Wish List order. I double checked before I cancelled the first book, and there are 2 different senders involved.

Now I am thinking that I should have kept the first order, as it was a day earlier, because they would have been #1 on the order list. Should I cancel the Wish List order too, and then reorder the book? I hate to have 2 cancellations on my account. I don't imagine that looks too good, especially when I turn around and reorder the book.

What should I do?

Date Posted: 11/13/2009 12:58 AM ET
Member Since: 1/17/2009
Posts: 9,715
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I think if you are now receiving one copy of the book you should just leave it alone.

If the other sender has the only copy, it will get requested soon enough, and its just books! :)

Also, I wouldn't worry about the cancellations, I don't believe that PBS has any inclination to track accounts that closely ... what would be the point? They are looking for things that are truly out of the ordinary, specifically people who are sending nasty books. ... I wouldn't worry about 1 or 2 book cancellations.



Last Edited on: 11/13/09 1:01 AM ET - Total times edited: 2
Date Posted: 11/13/2009 7:51 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Are the ISBN's the same?  It sounds like you had one version on your WL (I frequently find books on mine that I Have no memory of adding) and then requested a different version. 

Date Posted: 11/13/2009 11:22 AM ET
Member Since: 10/18/2008
Posts: 24
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Yes, the ISBN is the same. I did remember to check that, but that wasn't the problem. I still don't know what happened. There are only the 2 copies of this book in the system (this version), but I still feel like I am "cheating" the first book holder. When you cancel books does it give you a bad mark on your account?

Also, I went and double checked my wish list last night after I had this problem to make sure I didn't have any other surprises. Everything else looks okay. Do I need to let the PBS team know what happened, or just let it go?

Date Posted: 11/13/2009 1:16 PM ET
Member Since: 1/17/2009
Posts: 9,715
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Do I need to let the PBS team know what happened, or just let it go?

Let it go. Not sure why they would want to go to the trouble of investigating this a lot .... when it already has a resolution ... you now are receiving one copy of the book.

When PBS messed up their programming a few weeks ago, and cancelled a lot of book orders automatically ... they fixed what they could, but for people whose orders passed to the next person in line ... those 2nd orders all stood, and the first order people were out of luck.

I "cheat" book holders all the time ... I like to order books from a series, and I often order a book, then see if that person has the rest in the series ... and if not, I order the 2nd book, then see if that 2nd person has the rest of the books ... and if they do, I order more from them and cancel the first order. This is what the 1 hour "buyer's remorse" is for ... canceling on order you change your mind on.

I don't feel bad about this because I'm doing a favor for the person with a bunch of books I want by saving them $ on postage.

Date Posted: 11/13/2009 1:35 PM ET
Member Since: 10/18/2008
Posts: 24
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Thanks for your input. I will just let it work its way through the system, and think things through a little better next time before I hit cancel!

Pamla