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Topic: Book not picked up sent back

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Subject: Book not picked up sent back
Date Posted: 11/1/2016 11:24 PM ET
Member Since: 10/5/2005
Posts: 465
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Okay this is a first for me. I get an order for two books and can only find one. I contact her and wait until the last minute before sending the one book I could find. Two days after sending the book she says no problem just send her a credit for the book I couldn't find and leave it at that. No I was not offering a deal and was confused as to why I should send her a credit. I didn't reply and just let it go. Today she still has not marked the book received and it has until Nov 7th when it goes lost. I pulled up the transaction ID and I find that not only did it arrive she just didn't pick it up. So now I assume it is on it's way back to me or the lost hole where books go.  So now not only am I out a credit but if the book is returned to me I have to pay to receive my own book if I have read everything right.  Right now I am just wondering if I should report this to PBS so I can possibly get a credit for the book if it doesn't get returned to me or just forget it and make sure I never send her another book.   

November 1, 2016 , 1:30 pm

Arrived at USPS Facility

ATLANTA, GA 30369 

October 31, 2016 , 9:30 pm

In Transit to Destination

 

October 30, 2016 , 9:30 am

Arrived at USPS Facility

JERSEY CITY, NJ 07097 

October 29, 2016 , 11:12 am

Unclaimed/Max Hold Time Expired

HAVERHILL, MA 01830 

October 13, 2016 , 3:13 pm

Notice Left (No Secure Location Available)

HAVERHILL, MA 01830 

October 13, 2016 , 9:31 am

Out for Delivery

HAVERHILL, MA 01830 

October 13, 2016 , 8:00 am

Sorting Complete

HAVERHILL, MA 01830 

October 13, 2016 , 6:17 am

Arrived at Post Office

HAVERHILL, MA 01830 

October 13, 2016 , 5:32 am

Arrived at USPS Facility

HAVERHILL, MA 01830 

October 13, 2016 , 4:51 am

Departed USPS Facility

NORTH READING, MA 01889 

October 13, 2016 , 2:56 am

Arrived at USPS Destination Facility

NORTH READING, MA 01889 

October 11, 2016 , 11:19 pm

Departed USPS Facility

KNOXVILLE, TN 37950 

October 11, 2016 , 9:47 pm

Arrived at USPS Origin Facility

KNOXVILLE, TN 37950 

October 11, 2016 , 5:20 pm

Departed Post Office

KINGSPORT, TN 37660 

October 11, 2016 , 11:42 am

Acceptance

Date Posted: 11/2/2016 7:50 AM ET
Member Since: 2/13/2007
Posts: 2,272
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I would definitely report this transaction to PBS, since the member neither had a secure place to leave the book nor picked it up from the PO. Yes, it will arrive back postage due. It sounds like the member didn't realize that when you cancelled the request for the book you couldn't find, their credit was returned automatically. This member doesn't seem to understand how PBS works and needs a reprimand from PBS. I would ask PBS to return your credit since you did everything right, it was the receiver that dropped the ball.

Date Posted: 11/2/2016 9:27 AM ET
Member Since: 1/23/2014
Posts: 860
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Before reporting it to PBS, I'd wait until after you get the book back.  If you do report it, be sure to copy/paste (include) the email you received from the "receiver" so that they can better understand the situation. 

Also, depending on your local p.o. and/or regular mail carrier, you might or might not get charged for the return if media mail was used.

Date Posted: 11/2/2016 3:34 PM ET
Member Since: 1/17/2009
Posts: 9,959
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When you canceled the order for the 2nd book, her order went to the next person in FIFO line. So, she is still getting the 2nd book (as long as there were copies posted), just from a different sender. If there were no other copies posted, then she already got her credit back.

So, obviously, you don't owe her a credit back, she just doesn't understand how the system works.

Second part of the question ...

As far as the book being returned to you, did you use PBS postage? And that's how you see the tracking? If so, then you already have a credit that you are keeping for the book whether or not she marks it received. So, you actually have your credit and will keep it when the book goes lost (if you used PBS postage). You should still notify PBS about the issue since they need to talk with her about the mailing thing .. but your credits will already be OK.

If you didn't use PBS postage and just got the Tracking number by taking the book to the Post Office, then, yes, you should contact PBS once you are notified that the book comes back to you, and ask then to see about getting a credit from her.

If the book comes back to you ... don't pay to get it back unless you want to. Since you already know what it is, just refuse it. That way you won't be out any money for it. I think the chances are probably 50-50 that they won't charge you to get it back (I know they are supposed to, but they might not).

Date Posted: 11/2/2016 11:10 PM ET
Member Since: 10/5/2005
Posts: 465
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Thanks everyone.  I used the tracking provided by the post office since I had several go out that day. I will be waiting until the time runs out on this or the book arrives back to take further action.  

Date Posted: 11/9/2016 10:54 AM ET
Member Since: 10/5/2005
Posts: 465
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The book has arrived back at my post office but has not been sent to me. According to PBS if she did not get a slip it is up to me to resend the book to her and have the post office do so at no cost. How the heck am I to know whether or not she got a slip. The post office said they left one she says she never got one. All I know is I mailed a book, it was not picked up and is sitting at my post office and I have yet to get a slip telling me to pick it up. This has really irked me to no end.

So I am going to go to the PO and see if they can locate this book and remail it to her. I am also going to ask if they have proof a slip was left even though the transaction says one was I am going to ask again. We will see what happens. This has never happened to me before. 

 

 

Date Posted: 11/9/2016 11:12 AM ET
Member Since: 3/25/2014
Posts: 2,793
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If I were in your situation:

Chose to resend or not resend the book.

  1. pm the receiver the tracking number. 
  2. When delivered, pm the receiver and tell them it's delivered and they have a package to pick up. 

 

 

Date Posted: 11/9/2016 11:35 AM ET
Member Since: 10/5/2005
Posts: 465
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As long as I am not charged to resend the book I intend to have it resent and pm her. It has however timed out in the system as well. It is ridiculous that I am having to go to this length for a book credit. lol

Date Posted: 11/12/2016 10:22 AM ET
Member Since: 1/30/2010
Posts: 8,418
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So, what was the final outcome?

Date Posted: 11/22/2016 10:44 PM ET
Member Since: 10/5/2005
Posts: 465
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Up until today I didn't think the book was ever going to show up since it could not be located when I went to our main post office.   The one day I am not home the postman delivers the book. My son was home and being the wonderful young man he is took his allowance and paid for the book. :sigh: I won't be reposting the book to her again. 

Date Posted: 11/23/2016 9:40 PM ET
Member Since: 3/25/2014
Posts: 2,793
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I don't understand why you you had to pay because the book was returned to you.  Was it First Class or Media Mail? 

Date Posted: 11/24/2016 10:31 AM ET
Member Since: 10/24/2008
Posts: 1,436
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This happened to me a couple of years ago. I listed a WL book and sent it to the requester and sent to book first class. I got the book back about two weeks later and the package said that the person didn't live at that address. I sent the requester a message and was told that this happened all the time with her mail, because name of her road was similar to a road a couple of blocks away. I took the package back to the post office and told the clerk about the problem and they sent the book back with a message that it was the right address, just misdelivered. I was shocked when the book was returned to me a couple of weeks later with the same message. I just informed PBS team and they told me that everyone just have a secure way to receive their books and they would look into it. The next thing I knew was that the person's account was closed and the book was marked received.

Date Posted: 11/24/2016 11:35 AM ET
Member Since: 2/13/2007
Posts: 2,272
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Media mail charges for the return or forwarding of mail, which is why the OP had to pay.

Date Posted: 11/24/2016 12:46 PM ET
Member Since: 3/25/2014
Posts: 2,793
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I thought they did not return or forward media mail at all.  I guess all kinds of things happen at the Post Office.  

Date Posted: 11/26/2016 9:29 AM ET
Member Since: 10/5/2005
Posts: 465
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Yes it was media mail. I went to the post office and requested that the book be found and redelivered to the address on it instead it was delivered to me. Since I wasn't home my 15 year old paid for the package. So I have no plans to remail it to her again. 

Date Posted: 11/26/2016 10:42 AM ET
Member Since: 6/30/2008
Posts: 3,014
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media mail is a discounted mail rate. The charge by the  p o is only for a one way trip from your house to recipient. If package is returned the return trip is charged the same as the first trip. This is one of those things that is sort of haphazardly done by the p o. Sometimes they collect on the return and sometimes they do not.