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Topic: Book was posted wrong

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Subject: Book was posted wrong
Date Posted: 10/25/2012 9:27 AM ET
Member Since: 10/5/2012
Posts: 13
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I posted a paperback book on my shelf and when the person ordered it, it was listed as a hardback.. I sent her a message and told her about it, but havent heard back yet.. is there anything I need to do in this situation?

Date Posted: 10/25/2012 9:41 AM ET
Member Since: 6/29/2007
Posts: 17,050
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Hi Beth,

It is best if you cancel the transaction.  When you post a book at PBS, make sure that the binding type (Hardback/Paperback), Title, Author and ISBN match the PBS listing.  If one of those doesn't match, in your case, the binding type, it shouldn't be posted using the ISBN.  It can be posted on the Post Books page using the Post a Book Without an ISBN option. 

Date Posted: 10/25/2012 12:43 PM ET
Member Since: 8/26/2006
Posts: 9,322
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Sometimes, too, when a paperback has the same ISBN as the hardcover listing, the paperback is an Advanced Reader Copy or ARC.  ARCs aren't postable on our bookshelves but can be offered in the Book Bazaar discussion forum.

This help doc has more info on possible causes and solutions:

When I enter the ISBN on my paperback, the listing shows a hardcover!

As Mary said, it would be best to cancel the transaction.

Date Posted: 10/25/2012 2:07 PM ET
Member Since: 4/28/2009
Posts: 9,508
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This situation does not necessarily mean you did anything wrong-- I have had at least 6 mass market paperbacks with the same ISBN as the hardcover-- it is something that publishers sometimes choose to do.

Date Posted: 10/25/2012 6:17 PM ET
Member Since: 10/5/2012
Posts: 13
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Thank you all.. I went ahead and cancelled the order. I hated to do that but was afraid to leave it as it was. I sent a message to the person that ordered it but I haven't heard from her. I hope she isn't upset over it... :(

Date Posted: 10/25/2012 11:11 PM ET
Member Since: 5/25/2010
Posts: 262
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You were right to cancel - it's definitely against the rules to send the wrong binding. You can go ahead and repost with an ISBN, as Mary said, and if appropriate (depending on the PMs that have already been sent between the two of you) you could PM the requestor and let her know that it's relisted, in case she wants it in paperback.

These things happen. Everyone who's been active on this site for long has had books canceled on them, and has had to cancel books for various reasons.  Good for you, for being alert and catching this problem, and for following the rules!

Welcome to PBS!

Date Posted: 10/27/2012 7:36 PM ET
Member Since: 1/22/2008
Posts: 688
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I know it's easy to miss the binding type when I'm posting 20 or 30 books.  I have to make a concious effort to check the binding on each one.

Date Posted: 10/27/2012 11:33 PM ET
Member Since: 12/28/2006
Posts: 14,167
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You may also wish to do some research on the book you posted.  Once in a great while, it's an error in the data base.  If you find the book wasn't issued as hardcover, or the ISBN only refers to your edition, you can submit a correction request to the Book Data Team.

Most often tho, a publisher issued both HC and PB with the same ISBN.  Whichever is picked up first by the PBS data base becomes the standard, and the other edition must be posted with a short ISBN.

Date Posted: 10/28/2012 9:26 AM ET
Member Since: 10/5/2012
Posts: 13
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Thank you all!! :)

Date Posted: 10/28/2012 12:02 PM ET
Member Since: 11/30/2007
Posts: 4,953
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Most often tho, a publisher issued both HC and PB with the same ISBN.  Whichever is picked up first by the PBS data base becomes the standard, and the other edition must be posted with a short ISBN.

Last week, I had a paperback book that I was ready to post. When I went to post it, it showed as a hardcover. At that time there were no wishers, so I sent a message to the Editing team asking them if they could change the Hardcover to a paperback. They said they couldn't but sent the info to the PBS team to decide. The TPTB changed it, most likely because there were no wishers at that time.

Date Posted: 10/28/2012 2:30 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Last week, I had a paperback book that I was ready to post. When I went to post it, it showed as a hardcover. At that time there were no wishers, so I sent a message to the Editing team asking them if they could change the Hardcover to a paperback. They said they couldn't but sent the info to the PBS team to decide. The TPTB changed it, most likely because there were no wishers at that time.

It is very rare that they will change a book in the system. Usually there will need to be no wishers, no books posted, and little to no history for the book in PBS. If there had been 200 books that had already gone through the system and they changed it, those books could be on someone's Bookshelf on Hold and be posted with a click of a button, getting posted incorrectly if the system was suddenly changed between when they got the book and when they posted it.  So it usually pretty rare that they will change a binding listing of a book.

Date Posted: 10/28/2012 2:46 PM ET
Member Since: 11/30/2007
Posts: 4,953
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Thanks Melanie, I think it was a book that was rarely posted. A matter of fact, I forgot it was also a Large Print book, which could explain why.