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Topic: Book Printing Error--Postable?

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Subject: Book Printing Error--Postable?
Date Posted: 10/31/2014 3:14 PM ET
Member Since: 4/6/2008
Posts: 1,036
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I received a wishlisted book that had a major printing error.  It seems to me... as they were printing the book, they got to the end of the paper roll, or whatever.  There are some double pages (looks like 2 pages are glued together).  Also,  on these pages there is a green line down the page.  It reminds me of how a cash register roll looks when the paper is running out.  Or a calculator paper roll.  This was definitely not a member damaged book or USPS damaged book.  I marked as received with no problem.  But, I am wondering if I should repost the book.  When I first saw the book, my reaction was..this book is messed up.  Then I realized it had to do with the making of the book.  I have never seen a book like this before.

Date Posted: 10/31/2014 4:27 PM ET
Member Since: 1/30/2009
Posts: 5,696
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This has been discussed in the past without much resolution. Personally, I wouldn't post. But publishers are usually very good about replacing books with a printers error if you want a clean copy you can post without the worry of a RWAP.

Date Posted: 10/31/2014 5:48 PM ET
Member Since: 4/6/2008
Posts: 1,036
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The book is completely readable, so I really don't need another copy.  But, I just felt uncomfortable about the postable shape.  I personally was not going to mark the book RWAP because as I said, it was not sender damaged or damaged by USPS.

Date Posted: 10/31/2014 6:01 PM ET
Member Since: 1/17/2009
Posts: 9,725
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If it is 100% readable (all the text is there) it's fine to post.

If the printing error is such that text is missing (missing pages or misprinted so they are unreadable) then it's not postable.

By the way ... you marked it received regularly, which is OK, but if the printing mishap WAS something that made the book less than 100% readable, it's perfectly fine to mark the book RWAP - Damaged by Sender. That's the catchall category for "The sender had this book in their hands and they should have known better than to send it out in this condition (whatever the condition is)."



Last Edited on: 10/31/14 6:04 PM ET - Total times edited: 1
Date Posted: 10/31/2014 6:15 PM ET
Member Since: 4/6/2008
Posts: 1,036
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That makes sense.  I never looked at it that way.

Date Posted: 11/1/2014 9:15 AM ET
Member Since: 5/15/2005
Posts: 1,328
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PBS responded to a similar question a while back. This situation was a bit worse (IMO). The book in question was missing a bunch of pages.

http://www.paperbackswap.com/Manufacturer-Error/topic/219283/?t=219283&obd=0&l=25&ls=0

We always advise members who receive books with binding errors to contact the publisher and ask if they will replace it. This should be done by the member who has the book in hand (the requestor), not the sender. If a book is very old and out of print, it sometimes can't be replaced. Otherwise, the only publishers we know of that refuse to help with this are a few specialized book clubs which sell direct to the consumer and will only deal with their own members. We are not sure why you say that publishers often refuse to do this, as our experience is exactly the opposite.

If the requestor has tried to get the book replaced and cannot, then she can contact the sender and ask for a credit refund. With regard to marking this received with a problem, members can do whatever they feel most comfortable doing in this case. It's not important whether books with this type of issue are marked "received with a problem," since these are unusual cases and don't signify sender carelessness. We won't hold these problems against a sender unless we think she's deliberately sending problem books. A requestor can always ask for a refund on any transaction (problem or not) and a sender can always decline if she does not feel the refund is warranted.

As with all problems, we would hope both parties would apply some common sense to the resolution. A sender should not knowingly send out a defective book. We don't expect a sender to read every book she sends, or do a minute check of every page or page number, but if there's a gaping hole where 100 pages have fallen out, we think she should notice that. Likewise, a requestor who gets a problem book should not assume this was deliberate error on the part of the sender. Although we don't spell out the time period in which a requestor can ask for a refund, we don't expect senders to provide an unlimited warranty either. Going back to a sender months or years after a book was received and asking for a refund is not likely to be successful.

We hope this information is helpful,

The PaperBackSwap Team


 



Last Edited on: 11/1/14 9:17 AM ET - Total times edited: 1
Date Posted: 11/1/2014 3:46 PM ET
Member Since: 4/6/2008
Posts: 1,036
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If I received a book with 100 missing pages, I definitely would have complained.  That would not have been a readable book.  Thanks for the info.  If I ever run into this problem again, I will know what to do.

Date Posted: 11/1/2014 6:48 PM ET
Member Since: 8/16/2007
Posts: 15,186
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In the back and forth on this issue, the Team said that whoever notices the printing error with the book in hand should contact the publisher for a new book.

Since you have noticed the problem, the right thing to do would be to contact the publisher for a replacement before attempting to post the book. The more senders that just post it and pass it on to requesters to deal with it without getting it replaced, the longer it goes and lessens the likelihood of a replacement being available.

Date Posted: 11/1/2014 6:57 PM ET
Member Since: 4/6/2008
Posts: 1,036
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I will definitely not post it.  It will be an unpostable book. So, even though I don't post it, are you saying that I should contact the publisher for a replacement?

Date Posted: 11/1/2014 7:26 PM ET
Member Since: 8/16/2007
Posts: 15,186
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If you don't want a replacement for yourself, you don't have to. I have heard that replacements are usually sent without much of a fuss if you want to.  Just saying that one shouldn't just post it and say that the receiver can request a replacement if they want one.smiley Once a significant publishers defect is found, if someone wants to swap it they should seek out a replacement book before doing so.

Date Posted: 11/1/2014 8:31 PM ET
Member Since: 4/6/2008
Posts: 1,036
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Ok, thank you.

Date Posted: 11/2/2014 12:10 PM ET
Member Since: 11/22/2010
Posts: 107
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im curious about this, has anybody gotten a publisher to replace a book? Do they at least give you a label to return the book or does the shipping

come out of pocket?

Date Posted: 11/2/2014 1:56 PM ET
Member Since: 1/30/2009
Posts: 5,696
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I've received a replacement book. I just sent them a description of what the problem was and they sent out a replacement without any fuss. They didn't require me to send the book with the error back, so no need for labels, etc.

And, thank you Melody for stating with far more helpful detail what I attempted to communicate with my post!

Date Posted: 11/2/2014 1:59 PM ET
Member Since: 4/6/2008
Posts: 1,036
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That is good to know.

Date Posted: 11/2/2014 2:09 PM ET
Member Since: 5/15/2005
Posts: 1,328
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I've had two instances similar to the OP. One I had the receipt and they replaced it without me having to send the book back or even send a copy of the receipt. The other I bought used and was told there was nothing they could do.

Date Posted: 11/2/2014 2:19 PM ET
Member Since: 1/30/2009
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I think if the book isn't currently in print you're SOL.

Date Posted: 11/2/2014 2:44 PM ET
Member Since: 4/6/2008
Posts: 1,036
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Ok, I have another question.  To contact the publisher...are you able to contact them through a website, or do you have to contact them through mail?

Date Posted: 11/2/2014 2:44 PM ET
Member Since: 8/26/2006
Posts: 9,327
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I had a publisher tell me to keep the book I got, and they sent me a new copy.

Date Posted: 11/2/2014 4:19 PM ET
Member Since: 6/30/2007
Posts: 2,407
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I had a printer error book sent to me earlier this year. I just looked up the publisher online and found a link on their website to tell them about the printing error in the book. Gave the ISBN and some other data and described the problem and they responded and asked me for my mailing address. Got the replacement right away, no need to return it.

Date Posted: 11/2/2014 4:25 PM ET
Member Since: 9/22/2010
Posts: 2,984
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...has anybody gotten a publisher to replace a book?

Yes, I received a replacement for a book, which I originally got off this site actually, that was somewhat used and still in print. About 35 pages were duplicated with a corresponding 35 later pages missing.  I went to the publishers' Web site and explained the problem.  I soon received an e-mail telling me they were replacing the book.

I live in northcentral Florida.  The publisher sent the replacement book from the United Kingdom!  Nice folks, the Brits.



Last Edited on: 11/2/14 4:26 PM ET - Total times edited: 1
Date Posted: 11/2/2014 5:02 PM ET
Member Since: 4/6/2008
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Ok. That is good that it can be done online.
Date Posted: 11/3/2014 12:15 PM ET
Member Since: 5/15/2005
Posts: 1,328
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I think if the book isn't currently in print you're SOL.

I don't remember the book that wasn't replaced but that could have been the problem.

Date Posted: 11/3/2014 2:17 PM ET
Member Since: 1/17/2009
Posts: 9,725
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im curious about this, has anybody gotten a publisher to replace a book? Do they at least give you a label to return the book or does the shipping come out of pocket?

I've had books replaced by the publisher twice, and both times, they did not want the book back. Why would they?

Printing errors happen all the time, people who work at a publishing house have most likely already gotten a report just like yours about the same book, because misprints don't just happen to one copy of the book ... they happen to all of the books in that print run and the QA check just didn't catch it.