I'm fairly new to PBS and still learning the ropes.

I recently had some books going out through credit request and BOB. Well they were packaged and heading to the post office, errand day and all, I come out and find my daughter's dog who goes with me everywhere and has never done this... she's chewed up the packages.

Thus some of the books were chewed at the corners. I didn't know what else to do, other than screaming and hollaring at the dog. *smirk* I put the bad ones in envelopes and mailed them.

I sent PM's to the affected people warning them.

If they feel that they are not repostable.... what do I do???

What CAN I do to make sure they don't feel cheated???

All you can do is offer them their credit back.

Okay. That's what I figured.

I just was so upset. I screamed and hollared a good deal. I'm a bit of a book nut... NO ONE touches Mama's books!!!! ;)

You should have PM'd them before sending them off in the mail.  You might have saved yourself some postage and having the mark against your account record.  If you had already marked the books mailed, PBS could  have cancelled the transaction.  If they hadn't been marked mailed yet then you can cancel the request even if you've printed the label.   (this is why I don't mark books as mailed until they are actually in the PO's hands).  Now every dmg book that you got a credit for has to be marked as Received with a Problem if it's not postable.  I don't know how it works with BOB but I know there is a feedback thing.  So it would depend on how the person fills it out.

I guess it's in the receiver's hands now. I know one pm'd me and told me they'd let me knwo if they think it's too bad. I pm'd them... I think that was better than not mailing the books. they are still readable... I can return credit OR send them another postable book.

i would honestly just refund the credits if you know which ones were chewed on. its cheaper (IMHO) than sending another book and paying additional postage. 

but i agree..i would have probably gone through to see which ones were bad and just had those transactions cancelled by teh requester (or however that is done).  

that just bites though (yes, pun intended). :)

alex

ha ha Just bites :)

Books that are chewed or gnawed on are not postable. R&R thankfully added that to the help center.