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Topic: Book not really lost in mail

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Subject: Book not really lost in mail
Date Posted: 8/18/2008 2:26 PM ET
Member Since: 3/10/2008
Posts: 34
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What do you think, is this right!,  

I received a book today 18 Aug 08, that I requested 15 July 08

PBS showed the book lost in mail 15 Aug 08

Book was never shipped until 15 Aug 08

Now PBS took a credit from me because I received this book that was never lost,  but shipped 30 days after  they said it  shipped.

I was never notified at all that there would be a change in shipping or anything.

 

Date Posted: 8/18/2008 2:28 PM ET
Member Since: 8/13/2008
Posts: 13,147
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No. I don't think that's right. I am sorry! :(

Sianeka - ,
Date Posted: 8/18/2008 2:31 PM ET
Member Since: 2/8/2007
Posts: 6,630
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I hope you noted this when you marked the book received.  It's only by reporting the transactions accurately that the site works best, and bad members can be weeded out.  Your sending member might've had a perfectly good reason for the delay (although they should've contacted you about it) and one "ding" isn't going to hurt them much.  But if your sender has a habit of sending out books late like this, your "ding" will help alert the PBS admins and they can take the appropriate steps.

Date Posted: 8/18/2008 2:33 PM ET
Member Since: 3/10/2008
Posts: 34
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 Thank you so much, Colleen.

I'm still waiting for a reply from PBS

Date Posted: 8/18/2008 2:35 PM ET
Member Since: 3/10/2008
Posts: 34
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Thanks Robin

When I received the book I hit the "problem with book button" and let PBS know that it was not lost.

Date Posted: 8/18/2008 2:43 PM ET
Member Since: 9/18/2007
Posts: 2,651
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Its not right that the sender waited so long to send the book especially without explanation but since you did receive the book it makes sense that the site took the credit you used for it.

Date Posted: 8/18/2008 2:48 PM ET
Member Since: 5/10/2007
Posts: 5,526
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was it postage that was dated 8/15 or was it a stamp that they cancelled postage?  If it is a stamp to cancel the postage it is possible that it wasn't stamped on the package until much later.  Sometimes media mail does take a long time.  I have heard of stories on here where it took 6 months.

There might be a good reason for sending it late but they should have contacted you to let you know.

Date Posted: 8/18/2008 2:53 PM ET
Member Since: 3/10/2008
Posts: 34
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Leslie,

The date is a printed postage label from the post office, no cancel stamp or handwriting.

The label date states 15 Aug 08 and arrived at my home 18 Aug 08.

It only took 3 days from SC to get here not 30 days.



Last Edited on: 8/18/08 2:55 PM ET - Total times edited: 1
Date Posted: 8/18/2008 3:16 PM ET
Member Since: 2/28/2007
Posts: 2,164
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You actually should NOT mark this received with a problem.  You only do that if the book was damgaged in some way.  What you should do is just note the postmark date in the survey you fill out after marking the book received.  You won't get a reply from PBS in any instance, just so you know.  They just make a note of the issue on the person's record.  To correct your "received with a problem," go into your transaction archive and note that the "problem" was resolved (again, because you should not have marked it this way).

ETA:  Here's some info on this from the Help Center:

If you receive a book with an "official" problem as listed below, you should mark it received with a problem to note this on the sender's record and contact the sender for your credit refund. 

Unofficial problems are noted during the process of marking a book received (on the survey portion of the Book Received page).

If a pattern of "official" or "unofficial" problems (especially official problems that are not resolved according to requestor follow-up) emerges on a sender's account, we will take action.

  • "Official" problems (Wrong books/Inappropriate items, Damaged books, Damaged by USPS books, and books that violate Requestor Conditions) are marked as such during the process of marking the book received (see below for instructions)

     

    • "Unofficial" problems (books that are postmarked late, that arrive postage-due) are marked received normally, and the problem(s) can be described in the optional "survey" portion on the lower part of the Book Received page. 

     

    Books that arrive after having been declared lost, or that arrive after having been canceled, are not considered "problem swaps".



Last Edited on: 8/18/08 3:20 PM ET - Total times edited: 2
Date Posted: 8/18/2008 3:48 PM ET
Member Since: 2/13/2007
Posts: 8,411
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Hey, that's what I was gonna say, Lisa!  :)

Date Posted: 8/18/2008 7:10 PM ET
Member Since: 3/10/2008
Posts: 34
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Thanks for all the advice and comments.

Now I'll  know what to do,  if there is a next time.