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Topic: "Was the Book Received" Button not working

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Subject: "Was the Book Received" Button not working
Date Posted: 2/5/2009 1:35 PM ET
Member Since: 12/28/2008
Posts: 8
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Long story short, I ordered a book and on the same day it arrived was the same day the PBS system marked it as "Lost in Mail". Now, I go to my transaction archive and I have went to said book to mark it as received, but when I click on the "Was the Book Received" Button, nothing happens. Is it just a broken link? Or am I going about this wrong? I know I could just buddy them and give them a credit, but that would not resolve the issue on my account. Any ideas?
Date Posted: 2/5/2009 3:14 PM ET
Member Since: 1/20/2009
Posts: 2,680
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Lots of things aren't working at the moment. I'm sure the PBS team will get them fixed soon. Just wait and try again later.

Date Posted: 2/5/2009 3:16 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Yes, as Tiffany said - the site is undergoing some maintenence.  A lot of people are having similar issues. 

Date Posted: 2/5/2009 3:24 PM ET
Member Since: 8/16/2007
Posts: 15,226
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I don't think you can buddy them a credit right now either ;P I haven't found any buttons outside of the forum that work.

Make sure that you catch any new orders produced from the book going lost, or remove it from your WL if it got placed back on there.

Date Posted: 2/5/2009 5:14 PM ET
Member Since: 7/19/2008
Posts: 15,485
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I reloaded my browser trying to get buttons to work.  Some did, some didn't.  (Wish list did, TBR didn't.)  Is the PBS server in the area with power outages?  I can't PM people but I can sent PM through the personal message page.  Maybe that is set up like the forum?

Date Posted: 2/5/2009 6:10 PM ET
Member Since: 2/19/2008
Posts: 2,007
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The PBS server (according to a trace of the IP address) is located in Suwanee, GA, which is about 20-30 miles NE of Atlanta.

There are a number of hosting companies and data centers in that area and the infrastructure in pretty good. 

Date Posted: 2/5/2009 7:15 PM ET
Member Since: 12/28/2008
Posts: 8
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Ah ok, so its not me. Just server problems. Good to know! I guess I will wait out until they work properly. Thanks all!
Date Posted: 2/5/2009 10:00 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It might be working now. Earlier I could not add a book to my RL but it just let me a few minutes ago.

Date Posted: 2/6/2009 1:24 PM ET
Member Since: 12/28/2008
Posts: 8
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Late last night I tried it again and it worked. So the sender got his credit and I got my book. Although it took forever and a day to get here, but hey, thats the Postal Service's fault, not the senders. Thanks for all the input everyone, I appreciate it!