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Topic: Book received but not marked as such

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Subject: Book received but not marked as such
Date Posted: 9/27/2008 7:02 PM ET
Member Since: 9/24/2006
Posts: 11,886
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I mailed a WL book out and my DC (from Stamps.com) says it was delivered on Sept. 23.  I've sent a polite pm asking if the book had been received but got no response.   Is there anything else I can do to get my credit?  I know if I wait it out until the expected delivery date something will happen -- not sure what.

Date Posted: 9/27/2008 7:07 PM ET
Member Since: 1/13/2008
Posts: 1,728
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just because the DC says it has been delivered doesnt necessarily mean the member has received it. the majority of the time is says that when it has been scanned at the local PO. if it is not marked received by the expected delivery date, it is considereed "lost."

PBS will send members an automated email every so many days asking if they have recieved their book yet.

Date Posted: 9/27/2008 7:20 PM ET
Member Since: 6/4/2007
Posts: 2,941
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There's some advice on what to do in the event of a book with non-PBS delivery confirmation having gone lost in the Help Center document A book I sent is lost in the mail!  Hopefully it's of at least some help.

It's a little late for this particular instance, but in the future you should consider using PBS Delivery Confirmation instead.  When you use PBS DC you're guaranteed your credit even if the book has gone lost.  It's all in the Help Center here: What is PBS Delivery Confirmation?  and here: How does PBS Delivery Confirmation work?

edited to add: Stephanie's right, btw.  The "delivered" scan just means it's been scanned at its last PO before reaching its destined address.



Last Edited on: 9/27/08 7:22 PM ET - Total times edited: 1
L. G. (L)
Date Posted: 9/27/2008 7:33 PM ET
Member Since: 9/5/2005
Posts: 12,412
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Also, it may have been delivered to the wrong person.  We get mail for our neighbors all the time.  Our house numbers are similar and when a substitute mail carrier does our route, inevitably we get the wrong mail.

 

Date Posted: 9/27/2008 7:54 PM ET
Member Since: 9/24/2006
Posts: 11,886
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I guess I'm just impatient for my credit, as I have had WL books coming available to me at a very fast rate.  Which is always a good thing :)

As to the scanning of the book delivered, I could have sworn my mail carrier was scanning books as she put them in my mailbox.  She sure takes a long time at my box -- maybe sorting mail for the rest of the route, or just watching my farm animals ??? 

You all have made me remember there are lots of reasons for a delay.  Maybe the person receiving the book is on vacation and will have a mail box full of goodies when she gets home.  Now I just hope all is well with her.

Date Posted: 9/27/2008 8:37 PM ET
Member Since: 8/16/2007
Posts: 15,183
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My mail delivery person scans at my mailbox too Cheryl. I think that is the norm, but some places (I am guessing smaller towns without enough equipment) may scan them at the PO before they go out for delivery. They shouldn't be scanning it as delivered when they receive it at the PO, thats what the "arrival at unit" scan if for, but it seems that some places do things a little weird. I'd give it a week, that way if the person is away from home or without net access they have time to get back to you.

Date Posted: 9/27/2008 8:41 PM ET
Member Since: 9/30/2006
Posts: 6,854
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If the time expires and the book is declared lost by PBS, your requestor can mark it received through their Transaction Archive, and you will get the credit.

Date Posted: 9/27/2008 9:14 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If you're paying extra for DC through stamps.com you might as well use PBS postage than you'll have the guaranteed credit. 

Sometimes books with DC never get scanned.  So at least is use it through PBS you'll get your credit.  Also if the account is deemed inactive the system will automatically mark the book as received. 



Last Edited on: 9/27/08 9:15 PM ET - Total times edited: 1
Date Posted: 9/27/2008 9:15 PM ET
Member Since: 9/24/2006
Posts: 11,886
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I've found Stamps.com much easier to use.  Plus my husband and I both use it for other sources too.  Although I do miss out on some of the benefits of using PBS DC.   Guess I'll have to check out the PBS DC again, next time I send a book.



Last Edited on: 9/27/08 9:17 PM ET - Total times edited: 1
Date Posted: 9/27/2008 10:16 PM ET
Member Since: 7/31/2007
Posts: 2,689
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Just a thought...I've had folks PM me about why haven't I marked a book received because their DC shows it as such and I haven't in all honesty received the book....while they say it nicely it is still annoying as I get emails from PBS asking if I've received a book, PMs from the sender asking if I've received the book....So, to be honest...I'd let PBS do their thing...don't PM the person unless the book has actually gone lost.

Subject: Stamps.com versus PBSpostage.
Date Posted: 9/28/2008 1:32 AM ET
Member Since: 11/18/2005
Posts: 5,415
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I'll admit I don't know anything about stamps.com.  PBS postage is such a good idea and is so simple to use.  Is there reason why you couldn't use stamps.com for some things and PBS postage for your business through PBS.

Date Posted: 9/29/2008 2:28 PM ET
Member Since: 9/24/2006
Posts: 11,886
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Thanks for everyone's input.  The book has been marked received.  Guess I'm just impatient.

Sue, Now that I'm cutting back on the # of games and therefore books I mail out, it might be more cost effective to use PBS postage and cancel my Stamps.com account. 

Subject: As above + DC comment
Date Posted: 9/29/2008 10:58 PM ET
Member Since: 9/11/2005
Posts: 905
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I hate to be a wet blanket, and I know many people swear by it, but I have sent out >3500 books and had <20 of them get lost, (counting ones coming to me, also)  so I see no reason to use DC.  The risk doesn't justify the expense---to me, anyway.

Winston

 

Date Posted: 9/29/2008 11:04 PM ET
Member Since: 9/27/2008
Posts: 339
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I'm really curious about this.....if I were to go to the post office and pay for DC, can't I use that as proof of mailing (to fight a "never received"  or "mailed late" claim, etc.)???  Or do I absolutely HAVE to pay the PBS surcharge for DC to have it be worthwhile?  I mean, no offense, but that sounds pretty wacky if that's the case.  Having a receipt in hand, with a number that corresponds to scans in all the right cities and arrival at the right zip code should be proof enough, regardless of where you bought the darn thing.  Or am I just reading this wrong?

Date Posted: 9/29/2008 11:07 PM ET
Member Since: 6/4/2007
Posts: 2,941
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I don't think it's so wacky considering this bit from the Help Center (the point is in italics)

Each time you use PBS-DC, it will cost you 45 cents:

    • 27 cents to PBS paid in PBS Money
    • 18 cents to USPS paid in postage applied to the package. 
      This is less than the 75 cents that USPS charges for regular DC purchased at the PO  (and PO DC does not grant QuickCredit or CreditAssurance!)
Date Posted: 9/29/2008 11:15 PM ET
Member Since: 9/27/2008
Posts: 339
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Ah....ok....I've waded through a zillion of the help docs, but I guess I missed that bit.  Thank you for pointing it out. :)

You are right, it does make sense then.

Date Posted: 9/30/2008 7:30 AM ET
Member Since: 8/10/2005
Posts: 4,593
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I agree with Winston...I'm not quite the old pro he is at sending books, but I've sent over 1100  and received just as many, and really the number of books gone lost is so small that DC is (IMO) an unnecessary expense. I can count the number of books I've sent that have gone lost on one hand over that 3 years' time.I used the PBS postage for awhile because it was more convenient, and I don't mind doing so occasionally to support PBS, but to use it as a credit assurance is just way, way too expensive and IMO totally unnecessary. Of course, it's your money and you can spend it any way you like--me, I'm buying more books. LOL

Cheryl

Date Posted: 10/1/2008 3:32 PM ET
Member Since: 9/24/2006
Posts: 11,886
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I agree with those not using DC.  I've lost only 1 book and no I haven't mailed nearly as many as Winston & Cheryl R.  I only use DC because I can't mail media mail through Stamps.com without it.  But it only costs me a flat 18 cents.  I know, I have my $8 monthly fee.  Using postage from PBS or elsewhere where you pay a fee is all about convienence.  Most of my books going out are game books and they require DC anyways.



Last Edited on: 10/1/08 3:33 PM ET - Total times edited: 2