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Topic: Book Received With Postage Due?

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Subject: Book Received With Postage Due?
Date Posted: 5/1/2008 3:24 PM ET
Member Since: 7/20/2007
Posts: 1,046
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I've been reading on the forums, and i hadn't received a book i had a problem with yet, but this really annoyed me.

I ordered a book for my husband. I got a card today that i had a large envelope/magazine/catalog that had postage due. I assumed it was one of the books i ordered, since the only magazine i get already arrived this month.

I owed 23 cents on a book because someone used regular first class stamps and apparantly guesstimated it's weight.

I wish it had been wrapped a little better. It came in a regular manila envelope, and it's a fairly thin paperback book, less than 200 pages and one of those oversized books, not a trade paperback or anything.

Although the book came in good condition, and the wrapping is probably standard (if a little thoughtless), what do i do about the postage due part? Accept the book and PM them about the problem? What do you do when this happens?

Date Posted: 5/1/2008 3:30 PM ET
Member Since: 4/17/2008
Posts: 211
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This post has been edited because of wrong information.  Howver, my personal opinion is listed below:

It would be a good idea to give a friendly PM to the sender to let him/her know that there was postage due.  That way, he/she can change the way he or she sends books in the future, either by adding extra postage, buying a scale or going to the post office and having the books weighed there.

 



Last Edited on: 5/1/08 3:36 PM ET - Total times edited: 2
Date Posted: 5/1/2008 3:32 PM ET
Member Since: 7/29/2005
Posts: 641
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You should not mark it RWAP..... here's what the help center says:

If you receive a book postage-due, and you have accepted the package from the mail carrier, you should contact the sender to discuss this.  Please be polite: this was probably a simple mistake.

  • You should mark the book received normally, and use the mini-survey portion of the "book received" page to make a note about the postage amount due.



Last Edited on: 5/1/08 3:32 PM ET - Total times edited: 1
Date Posted: 5/1/2008 3:33 PM ET
Member Since: 4/17/2008
Posts: 211
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I'll edit my post so that the OP doesn't act on the wrong information.  Thanks, Kristen!

Date Posted: 5/1/2008 3:54 PM ET
Member Since: 7/29/2005
Posts: 641
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I absolutely agree that a pm is in order, and you should fill in the survey portion of the "Book Received" page, so you can make a notation about the barely there wrapping as well as the postage due. 

I have received a few books postage due and I know it can be a bit irritating. 

I have also noticed quite a few times that the PBS system has an incorrect estimate for the weight of some books in the system.  For instance last week I sent out a HC Nora Roberts and the weight on the wrapper listed the book at 3 ounces..... not even close. So that may be what happened with the book you received.

Date Posted: 5/1/2008 4:04 PM ET
Member Since: 9/29/2005
Posts: 131
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I was printing out postage for a bunch of books today, using the PBS postage  (so handy, well worth the few extra cents to save a trip out....)

I've got a good postal scale & checked each of my books' weight first.   There were only maybe 3 or 4 out of the 18 that PBS had the weight *exactly* right.   Sometimes it was higher, sometimes lower.   Many times, it was only by a couple ounces, but I was glad I double-checked the weights.  Sometimes it didn't even make a difference on the postage, but sometimes it did 

If I were in your shoes, for only 23cents, I'd give the person the benefit of the doubt & figure that either she used the online weight estimate & it was slightly off, or something else along those lines.   I'd probably still drop her a polite PM, simply letting her know what happened, so she can try to avoid making the mistake in the future  - but IMO, I would assume that it was just an honest mistake, not some intentional misdeed on her part.   If the package had been a dollar or two due, that would be different, but just an ounce or so "off" on the weight she went by could account for the 23cents.

Date Posted: 5/1/2008 5:13 PM ET
Member Since: 7/20/2007
Posts: 1,046
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Thanks, gals. I wouldn't have marked it RWAP, because there's no isse with the book itself, just the annoyance factor. I worded my statement a little off, so it might have seemed like i might have, but i've been having a supremely crappy day, lol. The postage due put a whipped cream topping to it, and the day isn't even half over!

I appreciate the advice, and i'll try to word my PM to the person in a way that doesn't make me seem like a bitch, but people get sensitive over everything, so i am hoping she'll just be nice in return about it!