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Topic: Book was received by receiver wont mark it

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Subject: Book was received by receiver wont mark it
Date Posted: 9/14/2008 9:26 AM ET
Member Since: 6/7/2007
Posts: 5,334
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I mail all of my books w/ delivery confirnation. I mailed a book & it was taking a bit long to get to the member so I looked it up. USPS shows the book was delivered to them over 10 days ago. So, thinking maybe they were on vacation or something, I emailed them & just politely asked them to please mark the book received. That was several days ago & no response. Is there anything I could or should do at this point?

Date Posted: 9/14/2008 10:01 AM ET
Member Since: 8/10/2005
Posts: 4,593
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There's no guarantee the book was received by the right person, Kathy. It just means it was delivered *somewhere.* I just had one that was marked as delivered on 8/30, and I only got it yesterday! It had been mis-delivered to another building in our apartment complex and apparently the person who it was delivered to was on vacation, so had just brought it to our building's office on Friday. I've had that happen before as well, as we have an (apparently) really stupid substitute mailman. Now, it's a good thing that person who got the book was honest and brought it over--I mean, they could have just kept it and then we would never know what happened to it!

If you used the PBS DC your credit is already guaranteed--you could certainly send a pm asking them if they got it, but I'd very polite and not accusatory or anything since, as I said, there really isn't proof positive that it was the right person that it was delivered to unless you have it delivered with a signature required.

Cheryl



Last Edited on: 9/14/08 10:02 AM ET - Total times edited: 1
Date Posted: 9/14/2008 11:09 AM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 6/9/10 3:41 PM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 9/14/2008 1:48 PM ET
Member Since: 12/27/2005
Posts: 4,111
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Also, if you sent the book to someone who's abandoned their account, the system will automatically mark it received for you on the System Action Date shown on your screen.

If the book gets "lost in the mail" instead and if you haven't heard back from the requestor by the time that happens, then a brief note to the PBS Team asking them to investigate would be in order. You can use the Contact Us link at the bottom of the screen to reach them.

Date Posted: 9/15/2008 10:53 AM ET
Member Since: 7/7/2007
Posts: 4,815
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Kathy--

Per the Help Center:

USPS sometimes scans a package as "Delivered" when it reaches the requestor's local Post office

  • there may be a few days' delay before the package reaches the destination address.
  • If your package has been scanned as Delivered and has not been marked received a week later, please contact the requestor first using the PM button on the transaction.  If she or he does not respond to your PM within 3 or 4 days, please contact us, and we will look into it.

Cheers,

Catt

Date Posted: 9/17/2008 11:18 AM ET
Member Since: 6/7/2007
Posts: 5,334
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Elizabeth B - I just used the "contact us" link you provided. I appreciate your help.  I mailed the book on 8/26. It was received 9/3. I think even if it arrived at the local post office & not the home on 9/3 that 2 weeks after it shuld be there by now. I PM the requestor & have had no response. I do not use the PBS postage, I use paypal.  I appreciate the help & suggestions.  I have mailed 264 books to date & havent lost any as well as sell items on Ebay for many years and have only had 1 item lost. I guess its my turn to have a "lost" book, but then what is the use in paying for delivery confirmation? idk - we shall see.

Matt C. (mattc) - ,
Date Posted: 9/17/2008 11:25 AM ET
Member Since: 8/13/2008
Posts: 3,849
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Ah, well, like Cheryl said you're assuming the post office knows what it's doing.  I've had stuff marked 'delivered' to the neighbors, or just left vaguely near my apartment building, not at my door.  I never had anything stolen, but where I used to live it was always a possibility.  

Date Posted: 9/17/2008 11:39 AM ET
Member Since: 7/24/2005
Posts: 147
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You know, I got a little offended when I was contacted that I hadn't marked as received, when I haven't received it yet!  I quickly figured out that the delivery confirmation had shown it received for several days.... but I still didn't have it.  I really don't understand the delivery confirmation - does it get marked as delivered as soon as it hits the state or what?  Anyway, that seems to be a pattern with the post office so I don't blame the sender for being impatient.

Now I had a case of someone who ordered two books from me, I mailed them in the same package yet only marked one received.  I didn't want to be pushy, but I waited a day and messaged asking about the second book... turns out it was a mistake which was then corrected promptly.

Date Posted: 9/17/2008 9:57 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Delivery Confirmation means only that the Post Office in that zipcode received it and marked it as such.  There's a lot that can go amiss between the receiving post office and your house.   Media Mail is not a priority for the USPS.  And their load is increasing with the fuel costs rising.  So I imagine our media mail is apt to sit around the post offices for longer than usual.  You only know that the book reached the post office in question - has nothing to do with when or if you receive it.

Ruth

 

Date Posted: 9/17/2008 11:19 PM ET
Member Since: 9/18/2005
Posts: 6,952
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You know, I got a little offended when I was contacted that I hadn't marked as received, when I haven't received it yet

Oh yes, Sheryl....I know what you mean!  Happened to me just last week!  I got a PM one morning asking me to mark a book rec'd, since the DC showed it as having been delivered on the 30th of August!!  I panicked (a bit) and went searching through my house thinking I had opened it and forgotten to mark ti....nope.  Nothing.  I replied that I actually had not received it and how sorry I was that I couldn't mark it rec'd.  :(  It was one I really wanted to!  I wasn't offended, but felt bad for both of us!

Date Posted: 9/18/2008 6:08 AM ET
Member Since: 8/10/2005
Posts: 4,593
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Kathy, your comment as to "what's the use of paying for delivery confirmation" is exactly why I don't bother with it for the most part. I've traded over 1,100 books in each direction here, a great majority of them without any DC and I can count the number of lost books on one hand. I personally think the DC is an unnecessary expense. Especially since, as we've said, it's really not proof at all that the book got to the correct person.

However, IF you're going to use it, to guarantee a credit you can use the PBS DC. Yes, there's the matter of the little fee that goes with it that makes it more expensive to use than Paypal or other online postage services, but to be honest, the only reason that I occasionally use the printable postage here is to support the PBS website. The site is totally free for people to use and they use those optional fees to maintain things here, so I don't begrudge them that at all.

Cheryl

Date Posted: 9/18/2008 11:53 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I think if you're using DC from anywhere but PBS to send PBS books-it's a waste of money. Because there's nothing PBS can do even if it shows as delivered.  The PBS dc might cost more than other sites but at least you'll get your credit.  So to me it makes no sense to pay to use Paypal or another sites postage-as you're still out a credit if the book doesnt' show up.

That being said: I rarely use the dc or printed postage.  I only use DC on game books where it's required.  I"ve sent around 300 books and I have never had one go lost.  On 300 books that .18 adds up to $54.  Way more than the cost of the missing book or credit I'd be out.  I do use the DC /printed postage sometimes on multiple book orders or books over 13oz if I don't want to go to the PO.  Otherwise I just stick on stamps or go to the PO if I have a lot to mail out. 



Last Edited on: 9/18/08 11:53 AM ET - Total times edited: 1
Date Posted: 9/18/2008 10:23 PM ET
Member Since: 7/10/2007
Posts: 170
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I had a book like that, The deadline was approaching that the system was going to kick it out, and I KNEW it had been delivered. I PM'd the recipient, and she said something like " I have alot of books coming and going, but I always mark them, yours has not shown up yet." Ok...book was marked lost- upsetting, but I dealt with it. A few days ago, I got a PM " Oh, I got your book a long time ago, but it was buried under a pile of stuff and I just found it now".

Honestly, how hard would it have been to mark it there when it got there? If you have " so many coming and going" you can't take the time to process them properly- may be you shouldn't be requesting so much. At least i had credits in my account- to miss out on a WL book for her would have been really annoying.

 

Date Posted: 9/19/2008 12:10 AM ET
Member Since: 12/9/2007
Posts: 9,601
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The main reason I use the PBS DC/postage (besides the fact that it helps PBS) is I can prove I mailed it to PBS.  It's not so much about the credit.  My PO is the pits and loses mail all the time.  I could tell you stories.  Like the Christmas they "lost" the Christmas checks my mother sent to my kids (who are older and $$ is easier and more appreciated!).   What a mess.  My mom felt she had to go put a stop on the checks and that cost her $25 per check.  The checks weren't in anything obvious.  But then later we found that a theft ring had been operating within one of the distribution hubs and were stealing checks.  Her checks never came to light. 

The point is that PO's lose mail.  The DC at least proves I mailed it - if it ever gets scanned in.   That's my only protection with media mail.  Of course it doesn't prove it ever gets to the right person because the DC is only good for showing it showed up at the PO in their area.  If you want to know that mail was received by the person you have to use Return Receipt and that doesn't work on media mail.

Ruth

Date Posted: 9/19/2008 11:15 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I guess that works with getting a postage refund from the post office. But it won't get your credit from PBS unless it's purchased through PBS.