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Topic: Book Not Recieved

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Subject: Book Not Recieved
Date Posted: 7/1/2009 1:43 PM ET
Member Since: 5/26/2009
Posts: 6
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I have a book on order that was supposedly mailed on June 11th. I have indicated to PBS that I have not recieved the book. What should I do now, just wait? Any help would be appreciated.

Date Posted: 7/1/2009 1:49 PM ET
Member Since: 7/10/2007
Posts: 170
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If a book was mailed on June 11th, I do not believe it has gone lost officially yet. TPTB will not take action at this point. You just have to be patient and wait . Chances are, it will get there.

Date Posted: 7/1/2009 2:25 PM ET
Member Since: 1/17/2009
Posts: 9,662
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At the bottom of the book request, you will see a date where PBS will take action. If your book was mailed on June 11th, then the date is 26 days later. 

They will do nothing before this date. The action that will occur on that date is that the book will go "lost" and you will get your credit back. This happens automatically, you don't need to do anything.

If the book was a Wish Listed book, you will go back into the Wish List at your previous position. If the book is posted on PBS, I believe it will be listed in your Reminder List.

If you receive it after it goes lost, you should mark it received by going to the Transaction Archive.



Last Edited on: 7/1/09 2:32 PM ET - Total times edited: 2
Date Posted: 7/1/2009 7:10 PM ET
Member Since: 8/10/2005
Posts: 4,597
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Did you just respond to an e-mail asking if you got the book yet? They send those periodically as auto-sends until they officially mark the book lost, whcch happens I think 26 days after it was marked mailed. If you respond to the email, nothing happens, they don't even get the response. (I think it says "do not respond to this email.") It's more or less a reminder to mark the book received if you DID get it. If you don't get it by the system action date, the system marks it lost, you get your credit back.

Cheryl