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Topic: Book reported as "Undeliverable"

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Subject: Book reported as "Undeliverable"
Date Posted: 3/25/2009 9:59 AM ET
Member Since: 4/21/2007
Posts: 304
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I printed out the label from PBS and now the book is reported:

 

3/24/2009 11:09 AM - Undeliverable as Addressed - SALT LAKE CITY,UT

 

The address information was, obviously, provided by the other member. I don't think I should have to return the credit until my shipping costs are refunded. I also don't believe I should have to pay again to ship it. I think it is the responsiblity of the member requesting the book to provide accurate address information. I don't want a bad mark on my trading record though. I have been trading online for over 4 years and have a perfect record here and at all the other sites I use. What do you all think?

Date Posted: 3/25/2009 10:06 AM ET
Member Since: 8/23/2007
Posts: 26,510
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It could be a post office mistake as well.  I'm assuming you used PBS DC since you were able to obtain this info: which means it was scanned and you ahve your credit. PM the sender and ask them to varify that their address is correct in PBS. If they say it is then take the book back to the PO and see what the problem was.  THey might be able to resend it without charging you again.  If it's the senders fault then they need to send you another credit before you resend the book.

Date Posted: 3/25/2009 11:27 AM ET
Member Since: 2/13/2007
Posts: 2,249
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I had that happen once -- checked with the member to confirm their address and the system here at PBS was printing out the wrong zip code! I contacted PBS, explained the situation. They were glad it was reported because it was a glitch in the system they were not aware of AND they refunded the postage to me so that I could resend it with the correct zip code at no additional cost to me. I am sure every situation is different but check with PBS -- "Contact Us" link at the bottom of the page -- and explain your situation.

Date Posted: 3/25/2009 12:51 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 10/4/10 8:43 PM ET - Total times edited: 1
Date Posted: 3/25/2009 1:32 PM ET
Member Since: 7/19/2008
Posts: 15,384
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Once, my roommate filled out a change of address form when she moved.  Everyone in the house had mail returned. 

Cathy A. (Cathy) - ,
Date Posted: 3/25/2009 3:19 PM ET
Member Since: 12/27/2005
Posts: 4,120
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I assume the item hasn't been returned to you, since this scan was yesterday. Do nothing until it is returned.

At that point, follow the directions in the Help Center: A book I sent was returned to me!

Date Posted: 3/25/2009 3:21 PM ET
Member Since: 4/21/2007
Posts: 304
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Great advice! Thank you. I will follow your suggestions.