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Topic: Book requester issue.

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Subject: Book requester issue.
Date Posted: 8/24/2008 10:30 PM ET
Member Since: 4/9/2008
Posts: 21
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I've got a book that has a requestor who has special requirements for the book they want. They say to PM them with any questions. But I have no idea who they are. All the site says is can I mail it? Yeah I can but I'm not going to if the person on the other end can then turn around and complain that I should have told them about the problem before sending the book.

How do we solve this?

Date Posted: 8/24/2008 10:38 PM ET
Member Since: 2/5/2007
Posts: 30,796
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You can NOT PM them before accepting to send the book.   I'd say it doesn't meet the requirements and move on.

Date Posted: 8/24/2008 10:59 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would deny it for conditions and in the remarks put that there was no way to PM the person before accepting the request.  I don't do pms with requests. What if they don't respond and the mail by date comes?  Do you mail or cancel? What if they decide they don't want the book afterall?  If it's a WL book and you cancel, when you repost it'll just offer to them again (although you can then deny for conditions).  If they cancel then they lose their place in the WL line.  If it's not a WL book, if they cancel, when the request it again-it'll come to you again.  If you cancel you lose your place in the FIFO line.  Not a big deal is there aren't a lot of copies posted but really annoying if there are and you have to wait for 100+ other copies to be requested before the book is ordered again.

If you're book meets their conditons accept, if it doesn't or you aren't sure-deny it for conditons.  If their conditions are really vague-say that in the remarks.

Date Posted: 8/25/2008 7:00 AM ET
Member Since: 5/14/2007
Posts: 881
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If you can meet the requirements why decline? You are just denying yourself a credit.

What's more, if you CAN accept you could then PM the person and tell them they should put their PBS nickname or log in name in their RC so that you CAN pm them before accepting the request.

We are a community and should at least TRY and be helpful to other members.



Last Edited on: 8/25/08 7:01 AM ET - Total times edited: 2
Date Posted: 8/25/2008 7:02 AM ET
Member Since: 8/10/2005
Posts: 4,593
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I agree--if the conditions aren't clear enough as they are stated for you to decide if your book meets their requirements, decline the request. I don't mind RC's at all, if they're clear and concise and to the point. Your book either meets that condition or it doesn't, period. But IMO, anytime you're heading into "contact me first" territory, you're heading into trouble.

Cheryl

Date Posted: 8/25/2008 9:59 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't mind RCS either but I don't PM.  Like Spuddie says: either my book meets the conditons or not. 

I love it when people put a conditon and then say but PM if yours doesn't meet them, I might want it anyway. Um no, you can't have it both ways.  Either you have conditions or you don't. Or you turn them off for the books you just want in PBS conditon.

Date Posted: 8/25/2008 10:41 AM ET
Member Since: 5/29/2007
Posts: 13,347
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If you feel your book meets their requirements, send it, if it doesn't, decline. 

Date Posted: 8/25/2008 11:30 AM ET
Member Since: 7/18/2008
Posts: 1,051
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Even if you accept it, you can still cancel the order anytime before you send.

Date Posted: 8/25/2008 11:35 AM ET
Member Since: 5/14/2007
Posts: 881
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Right.

My bet is that this person didn't even think to put their name in the RC.

Date Posted: 8/25/2008 11:50 AM ET
Member Since: 9/13/2007
Posts: 2,520
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I love it when people put a conditon and then say but PM if yours doesn't meet them, I might want it anyway. Um no, you can't have it both ways.  Either you have conditions or you don't. Or you turn them off for the books you just want in PBS conditon.

I agree 100%

I am not so desperate to get rid of books that I am willing to dither around over something like this. I don't mind RC's at all, either my book meets it or not, but anything besides that is asking a bit much I feel. Plus, I would not feel comfortable saying my book met their conditions when it didn't, even if they stated they still wanted it. That sounds like something that could come back to bite me.

Date Posted: 8/25/2008 1:45 PM ET
Member Since: 3/8/2007
Posts: 2,532
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I don't like the PM thing either.  I am happy to send books that meet RC's, but I don't PM. 

Date Posted: 8/25/2008 1:47 PM ET
Member Since: 5/3/2006
Posts: 6,436
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Even if you accept it, you can still cancel the order anytime before you send.

But isn't your book then pulled off your shelf, losing your place in FIFO?

Date Posted: 8/25/2008 2:27 PM ET
Member Since: 5/14/2007
Posts: 881
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I guess you need to decide whether it's more important to get a possible credit now or to keep your place in line.

However, if one person did accept and then PM'd the person to tell them to put their name in their RC it wouldn't have to happen in the future.

Date Posted: 8/26/2008 11:25 PM ET
Member Since: 4/9/2008
Posts: 21
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Well the issue is that this person has expressed that they will not take books without dust jackets or that have been library books.

They requested a book that Is a good condition hard back book with dust jacket and was not a library book ... but spend the last year in a truck with some clothing that smelled of moth balls. So the smell from the book is rather potent.

Other then that it's fine and after airing out for a little while it would be fine. But the requestor has already decided to be a bit picky, I'm not losing a book and spending 4 dollars to mail it if they are going to deny my points.

Date Posted: 8/26/2008 11:33 PM ET
Member Since: 7/11/2008
Posts: 649
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I'd rather be safe than sorry.   And why wouldn't someone want a book just because it doesn't have the pretty picture on the front? Maybe they are re-selling the books. (and if they ARE selling them, that is THEIR business, I was just making a statement).

Ok, everyone carry on!  Time for bed --  Hope you all have a great night!

Date Posted: 8/27/2008 12:36 AM ET
Member Since: 8/16/2007
Posts: 15,184
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 they are going to deny my points. - they cannot deny you your credit. You get it and they have to ask for it back. As long as the book meets site conditions and their RCs, you don't have to give it back. Period. If someone had RCs that request a dust jacket and no ex-library, and they complain of stink, I would tell them if they don't want certain smells, add an RC for that for future transactions, but I would not return a credit. Just because they have RCs for certain things does not mean they are going to picky and try to cheat you out of a credit and it does not mean they will compain about anything that might be wrong with a book. (As a side, PLEASE air out a mothball smelly book before you mail it. That smell can be very toxic.)

Maybe they are re-selling the books. (and if they ARE selling them, that is THEIR business, I was just making a statement). - No it is not their business, it is against site rules to systematically sell books obtained from this site. An occassional sale is OK, but if anyone is caught buying and reselling on a consistant basis, they will be kicked off the site (and it has happened since I joined). Anyone attempting to sell books for profit from here is not going to get far anyway because the cost of credits plus the length of the WL lines on the books worth something equals not very profitable.