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Topic: book requests are cancelled

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Amy L. - ,
Subject: book requests are cancelled
Date Posted: 11/5/2007 3:23 PM ET
Member Since: 10/24/2006
Posts: 1
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I'm getting alot of book requests that are cancelled later the same day or next day.  Is this happening to alot of people?  I don't understand.  Any thoughts?  

geeknana

 

Date Posted: 11/5/2007 4:04 PM ET
Member Since: 2/11/2007
Posts: 38,893
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Maybe it is some of the newer members?  I always give at least 3 days for the person to respond, and if I don't hear from them by that time, I usually cancel my order.  I figure, if they wanted the credit, they would respond to me in a timely fashion.  I haven't had any complaints so far. =)

~Keri

Date Posted: 11/5/2007 4:49 PM ET
Member Since: 5/29/2007
Posts: 13,347
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As soon as I accept an order, I print the wrapper.  Unless something has changed, once you print the wrapper the requestor can't cancel. 

I think some people wait until the last day to respond, then pick the last day to mail, for various reasons, using the maximum allowable time to get a book out.  I have heard comments like that before where one will say that they cancelled after 2 or 3 days since the sender didn't respond.  And then I have heard comments on the other side of the coin where folks say they wait until just before the request times out because they were waiting on payday to pay for postage or some other reason.  So I guess it's just a take a chance kind of thing.  You may have a very conscientious swapper who just needs to use all the time allowable, but OTOH, not responding right away is taking a chance too.  Just because PBS allows X amount of time doesn't mean the requestor will.  *shrug*

But to directly answer your question, no that has not happened to me.  Once you request a book, it sits for one hour to allow for "buyers remorse".  One can cancel the order within that hour and the request never makes it to you (general).  So if the request has made it to you then the buyers remorse hour has elapsed.  I can't understand why one would cancel a few hours later tho.  Makes no sense.  I'm sure it'll pick up soon for you.

Date Posted: 11/5/2007 4:52 PM ET
Member Since: 5/10/2007
Posts: 5,526
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the buyer's remorse is only if a book is on autorequest for a wishlist.  So it won't happen every time someone requests a book.

Date Posted: 11/5/2007 5:48 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Once the label has been "printed" the request can no longer be cancelled. So if you access the address right away they cannot cancel the request.   This doesn't mean you have to actuall print if you aren't ready to mail. You just have to look at it.

Date Posted: 11/5/2007 7:39 PM ET
Member Since: 6/3/2007
Posts: 63
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>>the buyer's remorse is only if a book is on autorequest for a wishlist. 

>>So it won't happen every time someone requests a book.

 

Are you sure about this?  I always thought it applied to every request. 



Last Edited on: 11/5/07 7:40 PM ET - Total times edited: 1
Date Posted: 11/5/2007 8:58 PM ET
Member Since: 5/18/2007
Posts: 13,192
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As far as I know buyers remorse is with every requested book. It is for me, anyhow.

Date Posted: 11/6/2007 12:24 PM ET
Member Since: 11/17/2006
Posts: 182
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I just had someone cancel my order, so it moved on to the next person in the queue, and they waited almost the entire 5 days before cancelling!  Grrrrr!  What really puzzles me about this one is that they just joined two days before I ordered. 

 

Date Posted: 11/6/2007 1:22 PM ET
Member Since: 11/14/2005
Posts: 6,421
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The buyers' remorse is still there on all requests, not just WL, I just saw it the other day on one of mine, nothing's changed with that, if the request reaches your front page, the buyer's remorse period has already happened.

As for people cancelling within a few hours, my guess is they are new and don't even realize that they have caused this to appear on your page (or caused you frustration for that matter) once they learn the system better, and it gets done to them a time or two, they will quit it! hahaha

As for people that have just joined cancelling requests, my guess is they didn't realize they had such good books, and suddenly have 20 requests and not enough money to pay for mailing them all!! So, they have to cancel something. Just guessing here, but based on times past, it's happened before.

Date Posted: 11/6/2007 6:03 PM ET
Member Since: 7/31/2006
Posts: 189
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"As for people that have just joined cancelling requests, my guess is they didn't realize they had such good books, and suddenly have 20 requests and not enough money to pay for mailing them all!!"

Or they post their books on multiple sites and have several simultaneous requests.  I suspect that explains many of the immediate requests.

Date Posted: 11/6/2007 6:32 PM ET
Member Since: 8/2/2005
Posts: 367
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I just now posted a book that was wishlisted, but not on auto-request.  It showed up on my home page immediately, with a notice that the wisher has 48 hrs. to accept or cancel. 

The one-hour limit is only used on auto-request books.

Date Posted: 11/6/2007 6:37 PM ET
Member Since: 2/5/2007
Posts: 30,800
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OR sometimes a person simply makes a big mistake.   I posted a set of books to a friends wish list.   When I learned she was out of credits, I told her to cancel the order and I'd just send her the books and she could buddy credit me when she got the credit.  And I mailed off the books to her.

WRONG - BIG MISTAKE  - I SHOULD HAVE KNOWN BETTER!!!!!!!!!!  Of course, as soon as she cancelled, the books rolled over to the next requestor with them on her wish list.   SIGH - I PM the person, explain the whole mess,  they never answer and they let the books time out.   SIGH  Of course, that caused the books to roll over to yet another wisher.   Drats!   This time not only did the requestor accept but she send me a PM saying how THRILLED she was to get three books for one credit.  <insert very bad word here> 

I could have cancelled.  Then THAT person would be here saying WHY OH WHY did she list these books if she had no intention of sending them????    BECAUSE I made a mistake  - that is why.

I offered my friend the books in the first place because I had two copies of them.   So I accepted the wishers order and mailed her my second set.   I now have SIX brand new books that I haven't read, that I have passed along to others.  LOL  Oh well - one of these days I'll reput them on MY wish list.

I only told this story to point this out:  People make mistakes!  Some forget to send a book, some forget to mark it mailed, some forget to mark it received, but the MAJORITY of the people on here are honest, caring people who just do the best they can.

Date Posted: 11/7/2007 4:00 AM ET
Member Since: 8/26/2006
Posts: 9,333
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When you post a book, it shows up right away.  -- There's no "poster's remorse!  :-)  -- But when someone clicks on "order this book," the order will not show up on your request page for about an hour. 

From the help center:

Who Can Cancel a Request and When:
  • The REQUESTOR can cancel a request up until the time the wrapper is printed by the sender.
    • In fact, there is approximately 1 hour's delay between the time a book is first ordered and the time that the request is submitted to the sender.
    • This allows for "buyer's remorse," so that the requestor can easily cancel if she changes her mind, without the sender ever knowing about the request.
    • If the requestor sends a Personal Message to the sender by clicking on the request, however, that 1-hr delay will be eliminated, and the book request will be submitted immediately at the time the PM is sent.
Date Posted: 11/7/2007 6:25 AM ET
Member Since: 3/13/2006
Posts: 2,024
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Thanks for your story, Cozette.  Mistakes do happen!

Date Posted: 11/7/2007 10:36 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I had to cancel a WL book I posted once.  I posted the book and it didn't show up anywhere. I knew it was WL but it wasn't on WL hold, it wasn't on my shelf w/the ! showing it was in the 1hr buyer's remorse hold-no where.  I figured I must have hit the wrong button and post the book again. It immediately shows up twice on 2 dif WL holds. Ugh.  I had to accept the first and cancel the 2nd.  Luckily w/me cancelling the 2nd person didn't lose their place in line.  I PM'd them to explain what happened. 

I have cancelled 1 book request. It timed out on the 1st person then after 2 days no response from the 2nd person.  I looked up their shelf and 3 books on the shelf, none recently posted and no transaction history.  No WL books, reviews, forum posts, no numbers listed for the # of the books they sent out or anything. I should have let it time out again but it was already on it's 2nd person.  I found someone w/the book on their shelf and ordered it direct from them.  Yeah I should have let it time out again and go to the 3rd person. But I was tired of waiting. 

I had a WL I was having trouble getting into. I posted it when I noticed it had one person on WL.  Since I wasn't liking the book I decided to pass it on while it was still WL. The person let the request time out and so I said well, might as well try and read the book again. Took it off my shelf.  Notice the next day it's back on WL.  Post it again, same thing happens-same person lets it time out.  This time I let it stay on the shelf and someone else ordered it the same day. 

Date Posted: 11/7/2007 10:50 AM ET
Member Since: 4/17/2006
Posts: 47
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I have certianly used my rights to cancel an order for a lesser-wanted book when a wish listed book came available and I had no more credits.  I've had requests cancel as well and I figure we are all human and subject to change our minds.  It's no big deal to me.