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Topic: Book Requests Question

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Subject: Book Requests Question
Date Posted: 1/6/2011 9:06 AM ET
Member Since: 4/24/2008
Posts: 310
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Early Monday morning in the wee hours I receive a request for a book.  I don't immediately accept it because first off I need to find it and second I may to double check the book to make sure I did not make any mistakes in posting.  I had a lot to do that day and then it is the afternoon before I get around to accepting but before I do I get an email that the requestor has cancelled the book.  My question is if I had went ahead and accepted the book request does the requestor still have the option to cancel.  Do I have to go ahead and print the address before the requestor has the option to cancel?  At what stage does the requestor lose the option to cancel?

 

Kay

 

Date Posted: 1/6/2011 9:09 AM ET
Member Since: 2/20/2008
Posts: 1,658
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The requestor can cancel up until the wrapper is printed.

Date Posted: 1/6/2011 11:23 AM ET
Member Since: 5/10/2007
Posts: 5,526
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as Shannon said, the requestor can cancel until you print the wrapper.  It is possible that they found the book at the library or elsewhere or changed their mind (perhaps they had it on auto-request).

but don't worry, you still went back to the front of the line for that book so the next time it is requested you should get that request

Date Posted: 1/8/2011 1:22 AM ET
Member Since: 4/24/2008
Posts: 310
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It all worked out. A couple of days later someone else requested the book. 

Date Posted: 1/8/2011 9:38 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Some people accept and print right away to prevent this.  I personally am ok with someone changing their mind and so don't print untl I'm ready to mail.

Date Posted: 1/8/2011 11:03 AM ET
Member Since: 8/27/2005
Posts: 4,130
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I personally am ok with someone changing their mind

I agree with you Mary, if someone decides they didn't want the book after all I'd rather they cancel than be disappointed that they're getting a book they really didn't want.  I usually print the label the day I'm planning to package and mail.

Diane

Date Posted: 1/8/2011 11:09 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Yeah that's how I feel.  If it's been requested from FIFO, that means it's likely to be requested again soon anyway.  I don't need a credit that desperately to force a book on someone who has decided they don't want it afterall.

Date Posted: 1/8/2011 1:15 PM ET
Member Since: 11/14/2008
Posts: 745
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How about if I click on the "Cannot get wrapper to print" and then "hand write address"?  Even though I haven't "printed" a wrapper does it then lock us in the transaction?  This is the reason why I usually mark my books mailed as I am heading OUT to the post office.  I was always scared of coming back to find a "cancelled request" after I mailed it. 

Cathy A. (Cathy) - ,
Date Posted: 1/8/2011 4:24 PM ET
Member Since: 12/27/2005
Posts: 4,135
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If you've seen the address, then the requestor can no longer cancel. Everybody says "print the wrapper", but it's really "viewed the address". PBS has no idea if you've ever printed a wrapper on paper or not. Once the PDF file is downloaded, or the address is shown in your browser, they don't get any further information from your computer about what you do with it.