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Topic: Book returned, postage due saying prob. w/ address

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Subject: Book returned, postage due saying prob. w/ address
Date Posted: 3/28/2011 9:54 PM ET
Member Since: 3/30/2008
Posts: 28
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Hey to any who can shed light,

Just recveived back a book I sent out last week  at the PO with PO postage sticker and printed address from PBS label.  The notation is rather vague, indicating the address may be incorrect or incomplete and charging me for return postage (the postage due part). The address is a printed label, and is correct according to PBS.  I have PM'ed the (eventual) receiver, but haven't received any answer yet.  How do I let PBS know there is a problem with either the person's address, or that the book wasn't "lost" but has been returned indicating a p[roblem on the receiving end (so it doesn't become an issue against my account.)

Cathy A. (Cathy) - ,
Date Posted: 3/28/2011 10:43 PM ET
Member Since: 12/27/2005
Posts: 4,132
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You were charged for the return postage because you sent the book Media Mail and that postage rate does not include forwarding or return service.

You can contact PBS by clicking on Contact Us at the bottom of this page.

Date Posted: 3/28/2011 10:43 PM ET
Member Since: 12/31/2009
Posts: 3,995
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You don't have to resend it. And you can also refuse the returned package if you don't want to pay the return postage fee. 

From the docs:

 

If the book has NOT been declared lost in the mail yet, you should contact the requestor using the button on the active request, to let him/her know that the book was returned, and to confirm the address. 

  • You cannot re-send the book if it is damaged.  If it is damaged, contact us to cancel the transaction.

    • If the book has already been declared Lost in the Mail, you do not need to contact us to cancel.
  • You are not obligated to re-send the book to the requestor if this happened due to a problem with the requestor's address.   If the book was not damaged when it came back to you, and you do not want to re-send the book to the previous requestor, you can simply repost it. 

    • If you do not get a reply message from the requestor within 5 days of your PM,contact us.



Last Edited on: 3/28/11 10:44 PM ET - Total times edited: 1
Date Posted: 3/29/2011 12:39 AM ET
Member Since: 3/30/2008
Posts: 28
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Thank you! Both responses were quite helpful-- I couldn't find the pertinent info before.

Date Posted: 3/29/2011 8:41 AM ET
Member Since: 7/31/2007
Posts: 2,690
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but, keep in mind that IF the address is correct and is verified by the recipient then you can take the package back to the post office and they should resend it for free as it would have been a post office error.

Date Posted: 3/29/2011 9:19 AM ET
Member Since: 1/10/2009
Posts: 332
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I had one of those a couple of weeks ago. The postal persons at the receiver's end had made such a big, flourishing X on the Reasons for Return label that I couldn't tell why it was coming back to me. Unfortunately, it took five weeks to get back from California to New Mexico, by which time the requestor had, strangely enough, already requested and received anotrher copy. Post office, grr! Fortunately, my regular mail carrier apparently thinks it's too much trouble to collect on postage-dues and just left it in my mailbox, so I'm only out the original postage.
Date Posted: 4/5/2011 7:16 PM ET
Member Since: 11/25/2009
Posts: 86
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i had a book recently returned, how do i mark it as lost? or do i have to wait for PBS to mark it lost?

 

i didnt use PBS confirmation to send the book so i dont get the credit, right? i did PM the receiver, if they say they still want this and give me a better address, can i demand for them to give me 2 credits before mailing?

Date Posted: 4/5/2011 7:45 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Yes Ann. If they caused the book to be returned to you, they'll owe you another credit for it if they still want it. In fact, I believe they owe you a credit for the first delivery attempt, but I can't seem to find it in the help docs at the moment. The rules state that it is their responsibility to give a working address in order to avoid this problem. You are owed a credit because you paid postage, possibly twice: Did the post office make you pay for the returned package? Media mail does not offer return shipping and they usually want you to pay for it.

Date Posted: 4/5/2011 8:40 PM ET
Member Since: 7/19/2008
Posts: 15,424
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You cannot mark a book as lost.  PBS can mark as lost or can cancel orders IF the sender requests it.  They will not do it for the receiver, only the sender.

Date Posted: 4/5/2011 9:20 PM ET
Member Since: 11/25/2009
Posts: 86
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i did not have to pay for return postage, which really surprised me.  thank you everyone for your responses.  everyone here is very sweet.

Date Posted: 4/5/2011 10:47 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Ann, by any chance . . . was your book small enough to travel First Class?  If so, return postage is included in that rate.  It's just Media Mail that does not include return postage.

Date Posted: 4/6/2011 5:49 AM ET
Member Since: 11/25/2009
Posts: 86
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i dont think so, when i did the postage at work i selected media mail since it said medica mail on the label i printed off. i never even thought to check first class. can you tell i am still new at this?  haha!