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Topic: Book Returned - "Undeliverable Address". What now?

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Subject: Book Returned - "Undeliverable Address". What now?
Date Posted: 6/23/2015 4:34 PM ET
Member Since: 1/24/2015
Posts: 123
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I just received a book back in the mail. At first I though it was a postage issue - there's a little yellow "postage due" label on it. But the postage due spot is blank and there is a new forwarding address listed for the receiver directly underneath. Under the new address it then says return to sender.

I just checked tracking and sure enough, the USPS states "Undeliverable As Addressed, Moved, Left No Address".

So now what? lol.  I did PM the requestor and asked her about both addresses listed. But do I need to pay postage again when she responds? I don't feel that that is my responsibility now, I've already paid once. Will I keep the credit if she marks it lost without responding to my PM?

Cathy A. (Cathy) - ,
Date Posted: 6/23/2015 5:52 PM ET
Member Since: 12/27/2005
Posts: 4,135
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The Help doc that describes what to do next is titled "A book I sent was returned to me!"

Here is the link: http://www.paperbackswap.com/help/help_item.php?id=252

Date Posted: 6/23/2015 7:35 PM ET
Member Since: 10/24/2008
Posts: 1,411
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This happened to me a couple of months ago. The book was returned and I sent the member a PM and she told me that it happens all the time and that she didn't move. Since the address was correct I was able to just go to the post office and tell them what happened. They resent it and I didn't have to pay again. The book was then marked as received.

Date Posted: 6/24/2015 12:59 PM ET
Member Since: 1/24/2015
Posts: 123
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I received a response from her last night. Apparently she moved to another state and thought she cancelled her PBS account. She offered to send me 2 credits and advised to repost the book. Super glad that went so smoothly! :) 

Date Posted: 6/24/2015 1:01 PM ET
Member Since: 1/24/2015
Posts: 123
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Thanks for that help link Cathy! For some reason I just could not find it yesterday - it was probably right in front of my face too LOL.

Date Posted: 6/25/2015 6:54 PM ET
Member Since: 10/24/2008
Posts: 1,411
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Please let the team know about this problem. We certainly don't want someone else to have to go through this.