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Topic: Book seems to be lost in the mail...question...

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Subject: Book seems to be lost in the mail...question...
Date Posted: 3/16/2010 11:16 PM ET
Member Since: 1/4/2008
Posts: 389
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A book was mailed to me with Delivery Confirmation.  It was coming from North Carolina and got as far as St. Paul when the little van disappeared from the screen.  The "Delivery Confirmation Events" says that it arrived in my town on 3/8 and "Notice Left" on 3/8.  I still haven't received the book in my mailbox. 

Reading the help questions it looks like 25 days after being mailed this will be declared lost.  That would be the 29th.  I would receive my credit back.  Then it says that if the book arrives later I have to go to the transaction archive and mark it received and then I will have to give the sender a credit!  What if I spent that one and only credit again after they returned it to me?  I only have one credit at a time, so what happens if I have no credits for them to give to the sender?  Do I have to hang onto that credit forever? Sheesh! =0/

Cathy A. (Cathy) - ,
Date Posted: 3/16/2010 11:39 PM ET
Member Since: 12/27/2005
Posts: 4,132
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If you mark a book received from your Transaction Archive, a credit will be subtracted from your account at that time. If you have 0 credits, you'll just go to -1. Then the next time you send out a book you'll go back to 0.

However, since the system says "Notice Left", and you know the DC # (it's on the same page where you see the Notice Left info), you can go to your Post Office with that number and ask them about it.

Date Posted: 3/16/2010 11:51 PM ET
Member Since: 1/17/2009
Posts: 9,774
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I would definitely check with the Post Office.

Date Posted: 3/16/2010 11:59 PM ET
Member Since: 1/4/2008
Posts: 389
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Okee dokee, will check with the PO.  Thanks! (I didn't realize we could have negative credits, LOL!)

Date Posted: 3/17/2010 2:14 PM ET
Member Since: 1/4/2008
Posts: 389
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Yup, it was at the PO.  They had left a postage due envelope in our box a few days ago, and I didn't make the connection.  This was sent Delivery Confirmation with a printed label, but was 66 cents short on postage.  I guess, all's well that ends well!

Date Posted: 3/17/2010 2:22 PM ET
Member Since: 2/13/2007
Posts: 2,269
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I would let the other member know that it was short on postage -- I wouldn't ask them for reimbursement, but I would let them know that the weights shown by PSB are just approximates and should be confirmed. Also I would note that in the comments box at the bottom of the survery page, just in case they have a pattern of sending books without enough postage.

Date Posted: 3/17/2010 2:58 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Also if it happens again where a book goes lost like that you might want to hang on to the credit for a couple of weeks incase it shows up.  If the book was mailed within a week of going lost you still owe them a credit. A book going lost doesn't mean you get to the kepp the credit and the book if it shows up.  And maybe get in the habit of keeping more than 1 credit at a time for mulitple WL offers and such.