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Topic: Book sent to an account that is suspended or closed

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Subject: Book sent to an account that is suspended or closed
Date Posted: 7/16/2009 11:55 PM ET
Member Since: 11/13/2005
Posts: 1,950
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I mailed a book that has not yet been marked recieved, but when I went to PM her account is listed as suspended or closed. What now? I've been here a long, long time and never had this happen before!

Date Posted: 7/17/2009 12:13 AM ET
Member Since: 5/14/2009
Posts: 6,852
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Samantha - Since the acct is either suspened or closed I would contact PBS.  Under normal circumstances you wait to  contact them after the lost date and no response from the requestor...but what is the difference.  I looked in the help docs and I couldn't find anything referenced....sorry.  It must be frustrating. 

Date Posted: 7/17/2009 12:22 AM ET
Member Since: 8/16/2007
Posts: 15,186
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The system will automatically mark the book as received and give you credit when it goes lost.

Date Posted: 7/17/2009 12:28 AM ET
Member Since: 11/13/2005
Posts: 1,950
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Thank you that is good to know that the credit will come through.

I don't think I would bother anyone over a single credit, but I really do like my  books to go to someone that is active!

Date Posted: 7/17/2009 9:59 AM ET
Member Since: 8/10/2005
Posts: 4,599
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It's possible that their account was closed by PBS because of problems, or they may have just become overwhelmed with PBS and not found it to be what they wanted and asked their account to be closed. In either case, as Melanie said when the book is marked lost in the system, you will get a credit if it went to an inactive or suspended account.

Cheryl

Date Posted: 7/18/2009 12:52 PM ET
Member Since: 8/31/2008
Posts: 2,608
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This happened to me once, and PBS was true to their word.  I got my credit a day or two before the book would have been considered  lost.