Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Book I sent going lost, MIA receiver

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Book I sent going lost, MIA receiver
Date Posted: 1/6/2011 6:12 PM ET
Member Since: 5/25/2009
Posts: 602
Back To Top

I just wanted to make sure I was doing this right...

I sent a book about a month ago that never got marked received. I'm pretty sure it's one I sent first class, so they definitely should have received it by now. 

About five days ago I sent them a polite PM asking them if they had received the book or not, and if not, to let me know. They have not even read the PM, nor have they replied. 

Once the book goes lost, I'm supposed to contact TPTB and let them know of the unresponsive member, right?

I'm guessing TPTB won't mark it received since I didn't use DC or anything? 

It's not a big deal, it's my first book to go lost on the site (of 216 sent) and I have no RWAPs against me or anything... it would just be nice if my first lost book here was one that actually went lost :/

I've also sent 695 books on Bookmooch and only had one go legitimately lost, so my record is pretty good :) 

Date Posted: 1/6/2011 6:16 PM ET
Member Since: 10/13/2007
Posts: 36,445
Back To Top

Actually you cannot tell if someone has read your PM or not.. I read most of my PMs in my email and they'd show up here as never read.

I'd PM them again, asking them to reply by X date please.. Unless its an RWAP book no one is required to PM you back since they have done nothing wrong.

Date Posted: 1/6/2011 6:22 PM ET
Member Since: 5/25/2009
Posts: 602
Back To Top

 

Oh that's true, I guess they could have read it through their email. I do that too. You can only tell if they have read it through the website. 
 
I did specifically ask in my PM, "If you have not received the book, please send me a PM in the next 7 days letting me know."
 
I feel like that should be enough? The whole PM was only four sentences long, it's not like it was buried in a big block of text. 
Date Posted: 1/6/2011 6:28 PM ET
Member Since: 1/20/2009
Posts: 2,680
Back To Top

Technically xen, RWAP or not, ignoring PMs about a transaction, particularly if they specifically ask for a response (whether or not they include an absolute deadline), is a big no-no regardless. This is particularly true for PMs that come at a reasonable time, such as PMs asking if a book was received that come about a week after the DC was scanned delivered, or around or just after the lost date.

ETA: But, if the receiver has gone inactive, the system should still mark it received, even without DC or anything used.



Last Edited on: 1/6/11 6:32 PM ET - Total times edited: 2
Date Posted: 1/6/2011 6:42 PM ET
Member Since: 5/25/2009
Posts: 602
Back To Top

"But, if the receiver has gone inactive, the system should still mark it received, even without DC or anything used."

It does? Automatically, or only if I contact TPTB?

Date Posted: 1/6/2011 6:49 PM ET
Member Since: 1/20/2009
Posts: 2,680
Back To Top

It should happen automatically, if the member hasn't logged in for a certain period of time (I can't remember exactly how long). They'll get an e-mail telling them to log into their account to prove they're active by such-and-such date, or the book will automatically be marked received by the system on their behalf.

I know this for a fact, because I got one such e-mail once, not long after our house burned down. I wasn't really hanging around PBS at that point. But, I was also in Alaska, and actually hadn't yet gotten the book. So, I went and logged into my account really quick. Then, when the book did arrive a few days later, I marked it received myself.

Date Posted: 1/6/2011 6:55 PM ET
Member Since: 5/25/2009
Posts: 602
Back To Top

Oh go figure... they just marked it received! I do know things get crazy this time of year, and sometimes people are away from their mail for awhile. 

But still a good thread for me so I can remember if it happens again :) 

Date Posted: 1/6/2011 11:42 PM ET
Member Since: 12/28/2006
Posts: 14,177
Back To Top

Check the help documents b/c I'm doing this from memory.  Once the book actually goes lost, the other member is required to answer your pm (same as RWAP).  Otherwise, there are not that many situations where a PM reply is required.  If you pm before the lost date, I don't think the receiver is required to reply and many become cranky if they actually haven't received the book yet (some members start nagging after a mere 5 to 7 days).

Hmmm, doesn't say the receiver is required to answer, but does state you can refer refer the matter to TPTB if the receiver hasn't replied after 7 days.  From HELP documents:

If your book has been longer than 2 weeks in transit, and has not been marked received:

  • Remember that the requestor may be away from home and unaware if the book has arrived. 

    • If this is the case, he or she can mark it received when he or she returns home. 

      • If the book transaction is still active, he or she can mark it received from the En Route to Me tab in My Account.
      • If the book has been declared lost in the mail, it can be marked received from the requestor's Transaction Archive
  • If you want to discuss the book, you can contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account. If the book has been declared Lost in the Mail, the transaction can be found in your Transaction Archive, linked from the top of your My Account main page.

    • If the member does not respond to your PM within a week, contact us and let us know.
    • Be sure your PM to the requestor specifies the title of the book.
Date Posted: 1/7/2011 12:43 AM ET
Member Since: 5/25/2009
Posts: 602
Back To Top

OK thanks for the clarification :)

 I've only had this situation once on this site and once on swapadvd, and both times, a friendly PM shortly before the book went lost got the desired result. I agree that it is annoying to get a PM within a week or two of the book being shipped. I'm well aware the post office can take its sweet time. In both cases, the items were sent first class, so I knew they should have arrived. If they had been sent media mail I would probably not PM before it was marked lost. 

If this happens again, I will make sure to also send a PM after the book goes lost (assuming I get no reply before). 

So far no lost books and no RWAPs on this site, and that's without ever using DC :)