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Topic: Book I sent , lost in mail ?

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Subject: Book I sent , lost in mail ?
Date Posted: 2/3/2008 6:44 PM ET
Member Since: 12/30/2007
Posts: 1,739
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I sent a book to someone and they said only the packaging arrived, no book.  I tape all my packages very well and securely but I feel bad about this. Is there common way to handle this, or is it just what it is ? I said I would send them another book, or do I do something else. Just need some feedback on this.

 

TIA

Date Posted: 2/3/2008 7:02 PM ET
Member Since: 8/27/2005
Posts: 4,121
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Here's the relevant help center info:

I received an empty wrapper--no book inside!

If this is a book you requested, you should not mark the book received, since you did not get the book.  You should contact the sender to let him or her know what happened.  

  • The sender should call 800-ASK-USPS or go to https://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx  and input the information online there. This will help USPS try to recover the book.

    • The form is titled "mail Theft"; this does not mean that you can use it only if you think the book was stolen.  "Received without contents" is an option on the page.
    • The choice to make under "Class" on the form if Media Mail was used is "Parcel Post".
  • If you think that the Wrapping method may have contributed to the loss of the book, please do give (gentle) feedback to the sender; you can refer to All Help documents about bookwrapping if you like. 

  • If you have marked the book received by mistake (or if the system marked the book received for you while you were absent from PBS), you can also discuss this with the sender, who got credit when that happened.

If you have not marked the book received yet, do not do so.  You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within. 

If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back.  If the book does arrive after that, you should mark it received from your Transaction Archive.  

 

Date Posted: 2/3/2008 7:24 PM ET
Member Since: 12/30/2007
Posts: 1,739
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Thank You. She reported it and I refunded a credit to her.

Date Posted: 2/3/2008 7:56 PM ET
Member Since: 8/27/2005
Posts: 4,121
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Sara--when you say she reported it, do you mean she marked it received to PBS?  If she didn't mark it received, the book will be declared lost and she will receive her original credit back from PBS.  You didn't have to return her credit unless she marked it received and you got a credit for sending the book.  (Just want to be sure you're not losing out on the book AND a credit.)