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Topic: Book sent but not marked and timed out.

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Subject: Book sent but not marked and timed out.
Date Posted: 10/5/2011 9:17 PM ET
Member Since: 2/2/2010
Posts: 1,206
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I rec'd a PM from a member that said she sent my book but didn't mark it mailed in time, and it timed out, and would I try to cancel next book.  By the time she PMed me, another member had mailed me one too (yesterday).  My question is - If I receive hers and mark it rec'd in transaction archive will I pay her a credit?  I don't want two of them and don't want to pay two credits. Thanks.

Date Posted: 10/5/2011 9:40 PM ET
Member Since: 6/4/2007
Posts: 2,941
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Margaret, because the second copy has already been mailed, you are not required to mark the book from the cancelled transaction as having been received. Per the Help Center:

 

When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy.  You are obligated to mark the properly sent copy received.You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request

 

  • You are also not obligated to send the book back (although this is a nice thing to do if the sender is a new member).
  • You are obligated to mark the book received that is on your En Route to Me tab on My Account.
Date Posted: 10/5/2011 10:19 PM ET
Member Since: 7/19/2008
Posts: 15,398
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If you mark it received in your transaction archive, a credit will be deducted from your account. Automatically.

Not marking it received is a good thing. We need our members to be aware that marking a book mailed is a VERY IMPORTANT STEP. They should risk losing their credit. The system depends on this step being done.

(That said, I will mark it received when there is a good reason, like power outages or health issues.)



Last Edited on: 10/5/11 11:23 PM ET - Total times edited: 1
Date Posted: 10/5/2011 11:16 PM ET
Member Since: 1/1/2009
Posts: 1,924
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Everyone has been helpful.  Second copy is on the way, don't mark the first one received. Kindly let the first sender know the situation.

Date Posted: 10/6/2011 1:48 AM ET
Member Since: 8/26/2006
Posts: 9,325
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If you choose to mark the canceled one received too, you would do that from your transaction archive.  Sometimes that's a nice thing to do if it's a new member, or if there was a power outage or something.  But as everyone has said, you are only obligated to mark the one received that was marked mailed, if you receive two copies after ordering only one book.

Date Posted: 10/6/2011 7:19 AM ET
Member Since: 8/10/2005
Posts: 4,599
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I had this happen once when the first sender PM'd a few days after the fact, explaining that she had a sick family member in hospital. Given the circumstances, and since it was a wishlisted book, I went ahead and marked hers received when it arrived and then once the second copy arrived marked it received too and posted one immediately back to the system and recouped my credit right away. I probably would have marked both received in that case anyway since the first sender was very apologetic and had been in a rough situation and I'm not credit-poor.

I have also refused to mark the first book sent received two or three times when the first sender either didn't PM or PM'd with a bad attitude, more or less insisting I mark the book received. I don't respond well to people telling me what I *have to* do, especially when I don't *have to* do anything, according to the rules. LOL

Cheryl

 

Date Posted: 10/6/2011 8:44 AM ET
Member Since: 6/4/2007
Posts: 2,941
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To clarify (for the benefit of anyone with a similar problem reading this thread), IF you manage to cancel the second request in time, or if no second copy is forthcoming, then you are obligated to mark the book from the cancelled transaction as having been received, by way of the Transaction Archive. However, any time a second copy is either en route or has already arrived, members are only required to mark that second copy as received. Whether or not the copy from the cnacelled transactio should be marked received is at the requestor's discretion.

Date Posted: 10/6/2011 1:19 PM ET
Member Since: 10/22/2009
Posts: 1,452
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This happened to me on the very first book I ordered here.  I ended up with two copies because the first sender had forgotten to mark the book mailed.  I PM'ed her to let her know what the situation was and offered to send her book back to her if she would order a book off of my shelf.  That way, I could wrap both the duplicate book and the book off of my shelf and mail them together.  The postage was probably a little more for the two books, but I got a credit to cover the mailing, and hopefully the original sender got another book that she hopefully wanted to read!

Date Posted: 10/6/2011 1:36 PM ET
Member Since: 8/26/2006
Posts: 9,325
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That was a creative solution, Laura!!  yes

Date Posted: 10/10/2011 10:06 AM ET
Member Since: 2/2/2010
Posts: 1,206
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You know - for all my worrying about what to do, I don’t think that person ever actually mailed that book.  Or if they did they mailed it late – probably after the transaction timed out.  I received the book last week, and was feeling guilty and planning to give them the credit from the transaction archive, but when I checked the details, it was the 2nd book that I had received.  And that one came from CA to NC.  The original book that the PM claims to have mailed, (telling me to be sure to mark it received from my transaction archive) still hasn’t come.

Date Posted: 10/10/2011 11:42 AM ET
Member Since: 4/25/2007
Posts: 11,458
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Margaret, Media Mail is unpredictable.  The first sender very well could have mailed the book when they said and it's just taking a slow route to get to you.  You won't know until that first book arrives and you can see the postmark.

Sometimes books coming from across the country to you come much faster than a book just going a few towns away.  I once had a book take a year to make it to California!  Well, from the processing center in CA to the receiver.