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Topic: Book not sent? No PMs?

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Subject: Book not sent? No PMs?
Date Posted: 3/10/2010 5:24 PM ET
Member Since: 4/18/2009
Posts: 166
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I have a book that is supposed to be mailed today in order for the member to get a credit.  We were communicating back and forth for a deal, I haven't heard from her in about 4 days and it doesn't say the book is mailed.  If it times out do I have to find another book to order from someone else?  What happens when it times out?  The account is not on hold, it just seems the member fell off the face of the earth. 

Date Posted: 3/10/2010 5:29 PM ET
Member Since: 4/7/2008
Posts: 15,690
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Rachel,

If the book is available in the system, the system will pass your request to the next person in the FIFO line that is offering the book. Of course, any deals you worked out with the first person will be null.

Date Posted: 3/10/2010 8:47 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Have they printed the label? If the label has been printed and it's about to time out-I'll PM the member to see if they just forgot to mark it mailed.  If they haven't printed the label then I assume they aren't going to mail it and then let it go on to the next person. 

If you only wanted the book as part of a deal you will have to really watch it and cancel it when it passes to the next person.

Date Posted: 3/10/2010 9:08 PM ET
Member Since: 7/31/2007
Posts: 2,690
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remember they have 2 days past the "Will Mail By" date that is listed.

Date Posted: 3/10/2010 9:59 PM ET
Member Since: 4/18/2009
Posts: 166
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The label was printed, but I haven't heard anything from her as to credits or a book she wanted from me.  I don't want to PM her too much or she might get annoyed. 

Date Posted: 3/11/2010 12:45 PM ET
Member Since: 4/18/2009
Posts: 166
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This morning the order was just canceled with no word from the person at all! 

Date Posted: 3/11/2010 1:00 PM ET
Member Since: 8/10/2005
Posts: 4,599
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That's most likely because she didn't mark the book mailed in time. She didn't necessarily cancel it, the system would do it automatically at a certain point. Perhaps she's been away from the site.

So any 'deals' you had with that person would be null and void. Now, if the book you ordered is in the system, the request likely will move on to someone else. If you still want that book for just the 1 credit you can let the order go through. If you wanted the book only because it was part of a deal, cancel the order.

Cheryl



Last Edited on: 3/11/10 1:01 PM ET - Total times edited: 1
Date Posted: 3/11/2010 1:44 PM ET
Member Since: 4/18/2009
Posts: 166
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The order was already canceled, but it wasn't WLed, it was just one I found and ordered.  If you don't mark it mailed two days after you said you would the system cancels it?  Is that correct?

Date Posted: 3/11/2010 1:58 PM ET
Member Since: 10/22/2009
Posts: 1,452
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Rachel--If there's available copies in the system, the system should automatically transfer your request to the next person in line.  If the book you ordered only had one copy available (or was a wish list book) the system will automatically put you on the wish list for that book.

Date Posted: 3/11/2010 5:25 PM ET
Member Since: 11/5/2009
Posts: 1,083
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If the system times out it will then go automatically to the next member on the fifo list.  I found this out by surprise the other day.  I had a book that was timing out because the member never responded.  So I bought the book off a used book site.  Unfortunately I didn't check my PBS account first.  Needless to say I was rather shocked to find out that the order had rolled over to the next person  who accepted it and marked it mailed within hours after receiving the order.  It seems to me that we should be able to decide whether or not we want to reorder the book from another member if the first one doesn't accept the offer.  I will now have two copies of a book instead of one.  And it wasn't a wish-listed book, it was one I ordered from through the system.

 

Date Posted: 3/11/2010 8:29 PM ET
Member Since: 8/15/2007
Posts: 3,044
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So I bought the book off a used book site.

Why? Why not wait for the other to time out and then reorder it from the next member in line? Even if you didn't know the system would do it automatically, why didn't you wait to do it yourself once it timed out?

Date Posted: 3/11/2010 8:33 PM ET
Member Since: 4/23/2007
Posts: 9,493
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just a heads up for everyone, the Help Documents clearly explain what will happen in the event of 'time outs' or canceled orders...

Date Posted: 3/11/2010 10:09 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Katie....please.  Give me a break!! How could you be "shocked" when the order rolled over to the next member in FIFO when the one order was cancelled by the system? I know for a fact I have seen at least one post from you complaining about a book you ordered rolling over to two or three people before someone accepted and sent it...so why would you think this order would behave any differently? To claim you didn't know this would happen is ludicrous. And the fact that you decided to order the book before being sure the order was resolved here isn't anyone's fault but your own!

Cheryl

Date Posted: 3/12/2010 3:44 PM ET
Member Since: 9/18/2005
Posts: 6,958
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It seems to me that we should be able to decide whether or not we want to reorder the book from another member if the first one doesn't accept the offer.

But see, to the system you did already decide that you wanted that book, and the system helped you to get that book by rolling it over to the next person who had it posted.  The decision WAS yours and you made it when you placed the order.  The system is designed to work on THAT knowledge that you DO really want a book that you've ordered...therefore it will keep working to get you that book until you have it in your hands.  The system can't just arbitrarely decide that just because a sender didn't respond that all of a sudden you now don't want that book.  Believe me, if it was set up the other way (to just cancel the order and not pass it on) there would be PLENTY of people complaining about that too.