Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Book sent, returned for incorrect address,no answer from receiving member

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Book sent, returned for incorrect address,no answer from receiving member
Date Posted: 7/9/2017 6:42 PM ET
Member Since: 9/14/2007
Posts: 486
Back To Top

Last week I had a book returned due to an incorrect address. I contacted the intended receiver a week ago.So far, there's been no reply to my PM. It was a WL  book with a number of folks in line.

Do I report this PBS? Am I 'out' a credit even though I mailed the book? I've been a member for nearly 10 years and nothing like this has happened to me before now.

Thanks, Patrice

 

Date Posted: 7/9/2017 6:53 PM ET
Member Since: 8/26/2008
Posts: 798
Back To Top

Think your best ption is to contact PBS to receive your credit.

Date Posted: 7/9/2017 7:46 PM ET
Member Since: 6/2/2014
Posts: 9,956
Back To Top

Contact PBS. They'll handle it.



Last Edited on: 7/9/17 7:47 PM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 7/9/2017 7:48 PM ET
Member Since: 12/27/2005
Posts: 4,145
Back To Top

Contact PBS by using the Contact Us link at the bottom of this page. They will suspend the other member's account, cancel the transaction, and give you a credit for sending the book (if you didn't already get one for using printable postage). Then you can just repost the book and offer it to the next person on the wish list.

Date Posted: 7/9/2017 8:01 PM ET
Member Since: 9/25/2008
Posts: 4,149
Back To Top

I had a wishlist returned to be Saturday. It was headed to Maine but in Virginia someone decided to return it to sender. It had the yellow sticker with cannot forward. But the woman who requested my book confirmed the address I mailed to was correct. So I need to figure out how to get to the post office this week as the post office is to send it back without additional fee. The book was marked postage due to me but I wasn't charged. My post office wrote all over it so I'm not sure how it can go back out with it that way.

Cathy A. (Cathy) - ,
Date Posted: 7/10/2017 11:02 AM ET
Member Since: 12/27/2005
Posts: 4,145
Back To Top

Rebecca -- if you still have the active transaction, print out another clean copy of the label and take it with you. A few years ago I had a package returned to me after someone spilled cafe mocha on it and made the to address illegible (I was sure glad to smell coffee and chocolate when I opened the plastic bag and not something worse!) The clerk at the PO put a new sticker over my printed postage barcode and resent it with no problem. In your case they may do something different, but it can't hurt to have a new label ready if it's needed.

Date Posted: 7/10/2017 11:08 AM ET
Member Since: 6/30/2008
Posts: 3,021
Back To Top

as a side note you can go to the usps web site and use their database of addresses in the zip code look up feature. Put what you have for an address and see if there is some obvious problem with the address. One common problem is that people forget to put their apt # on the address.

For the cannot forward thing. media mail cannot be forwarded. Whether it was supposed to be forwarded of not media mail may have been the problem.

Date Posted: 7/10/2017 11:44 AM ET
Member Since: 9/25/2008
Posts: 4,149
Back To Top

The post office in Maine is looking into this but Maine didn't initiate the return to sender as the book was turned around in Virginia. I took it back to my post office this morning and he took it back with all the writing on it. I can't print the mailer again as it is illegal to print the postage label twice that has been used. I did what the help center on PBS said to do, and just took it back to the post office. The guy threw out the yellow sticker about being unable to forward as I told him that was the correct address in Maine. Then he wrote on a white sticker that the address was correct.

The whole situation was bizarre. There was no forwarding address to send the book to as the address on the label is the correct address. They just need to deliver it to the correct house in Maine. Then why would someone in Virginia decide to mail the book return to sender when the book was to go to Maine. Hopefully the book makes it to Maine this time without u-turning in Virginia.

 

Date Posted: 7/10/2017 11:58 AM ET
Member Since: 6/2/2014
Posts: 9,956
Back To Top

That is an odd situation..hopefully it never happens again :-)

 

Date Posted: 7/10/2017 2:40 PM ET
Member Since: 4/28/2009
Posts: 9,756
Back To Top

There is a member here in FL that I have mailed to a bunch of times and occasionally I get it returned to me as 'address not found'.  Each time I have confirmed that it is the correct address, taken it back to PO and mail it again w/o me paying any additional postage.  Glitches happen at the PO a lot!

Another member here that I have mailed  a bunch of stuff to in PA is in a small town that doesn't have its own zip code so often when I take something to the PO they try to say it's the wrong zip but I explain it to the clerk and they discover that yes that same zip covers the small town.

Cathy A. (Cathy) - ,
Date Posted: 7/10/2017 3:37 PM ET
Member Since: 12/27/2005
Posts: 4,145
Back To Top

it is illegal to print the postage label twice that has been used

It is not illegal to print postage twice, it's only illegal to use the same printed postage for two different packages. In any case, I'm glad that you were able to get it taken care of, and I hope it goes through this time.

Date Posted: 7/14/2017 4:41 PM ET
Member Since: 9/25/2008
Posts: 4,149
Back To Top

This is what is stated on the help center:

If you mailed with Printable Postage and you need to generate a new wrapper:

  • Since you can't print postage again - it's illegal to use printed postage twice - you need to use the "mail to a friend" option to create a new postage-paid wrapper.
    • If the return was USPS's fault, you can mail "under cover" to the other PO for no additional postage, so you should take the package to your local PO and explain what happened.

The book in question made it to Maine today. I couldn't see any of the tracking as that stopped after it said it was delivered to original sender.

The Maine post office did contact me but never answered the phone when I called back. I'm just glad the other member received her book.

Date Posted: 7/18/2017 9:57 PM ET
Member Since: 8/26/2006
Posts: 9,339
Back To Top

Yes, what Rebecca said. If the first postage wasn't used (never mailed) then it's okay to print it again. But since you had mailed the book using the postage, even though there was a problem with the shipment, it would have been illegal to use it again. You did the right thing to take it to the Post Office. Since it was their mistake, they can resend it "under separate cover" at no charge to you.