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Topic: Book showed up after it was listed lost

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Subject: Book showed up after it was listed lost
Date Posted: 8/23/2011 8:25 PM ET
Member Since: 4/21/2011
Posts: 23
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A book that I ordered arrived today, the day after it was reported lost because I had not marked it received.  I am not sure what to do about it.  I was given back a credit.

The book was in good shape.  It was just late.

 

DM

Date Posted: 8/23/2011 8:30 PM ET
Member Since: 10/30/2009
Posts: 962
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You can go to your Transaction Archive and mark it received.  This will take the credit back from you and give it to the sender.  No biggie because you can still mark it received from there.

Edited to add Help doc info:

 

When a lost book arrives, you must mark it received.

To do so:

  • Go to your Transaction Archive:

    • From My Account: click the link "Transaction Archive" in the yellow bar at the top of the page
    • From anywhere on the site: place your cursor over My Account in the toolbar at the top of any page on the site and choose Transaction Archive from the menu that drops down
  • Sort the Transaction Archive by "Requested by me" - "Lost in mail" - "Title" - "Descending"
  • Locate the Lost transaction for this book in the list.
    • If there is more than one Lost transaction for this title, check the sender's name on the right of the transaction against the name of the sender in the return address on the package you received.
    • Click  on the transaction.
    • The next pages are the regular Book Received pages:
      Click  on the next page 
      Provide more information about the swap on the next page
      • you will also have the option to send a message to the sender of the book
      • you will also have the option to provide comments on the swap that only we will see
  • Both your account and the sender's will be updated when you have done this.

The book will have been placed on your Wish List when it was declared Lost, so you should remove it from there if you do not wish to be offered another copy when it becomes available.


Lost books must be marked received when/if they arrive, to keep your account in good standing.

If the book has a very late postmark on it and you have re-requested it and you will end up with (or have already ended up with) 2 copies, see My requested book arrived with a late postmark! for information.



Last Edited on: 8/23/11 8:31 PM ET - Total times edited: 1
Subject: Thank You
Date Posted: 8/23/2011 8:39 PM ET
Member Since: 4/21/2011
Posts: 23
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I followed your directions and now the problem is solved.

Many thanks,

DM

Subject: Couldn't find a post mark date
Date Posted: 8/23/2011 8:43 PM ET
Member Since: 4/21/2011
Posts: 23
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Odd that I couldn't find a post mark any where on the package. It looked as though it just appeared in my mail box, which was impossible considering it came from several states away. There was printable postage but just no date that I could see.

Oh well, another reason why PBS is so much fun.

DM

Date Posted: 8/23/2011 9:12 PM ET
Member Since: 11/21/2010
Posts: 457
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Last Edited on: 3/23/12 12:11 AM ET - Total times edited: 1
Date Posted: 8/23/2011 9:14 PM ET
Member Since: 10/30/2009
Posts: 962
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Glad it all worked out for you!

Date Posted: 8/24/2011 1:42 AM ET
Member Since: 12/28/2006
Posts: 14,171
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As Marc mentioned, electronic postage is not postmarked by PO.  Depending on where the postage is purchased from, some have dates and amounts and other venders have one or the other (or neither).

Subject: Thanks!
Date Posted: 8/24/2011 9:55 PM ET
Member Since: 4/21/2011
Posts: 23
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Thanks to all.  I didn't know that about the electronic postage but then I never used electronic postage until I joined PBS. My daughters and I have really been enjoying be a part of PBS.  My girls especially enjoy finding their books in the mail box. 

Subject: To Marc
Date Posted: 8/24/2011 9:57 PM ET
Member Since: 4/21/2011
Posts: 23
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Thanks! My teenage daughter actually chose my username so I will have to give her the credit.

Donna