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Topic: Book shows as cancelled but now has been received

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Subject: Book shows as cancelled but now has been received
Date Posted: 10/28/2011 7:32 PM ET
Member Since: 12/21/2007
Posts: 1,642
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I need help knowing what to do. I received a book today that shows as cancelled in my transaction archive--I think the person never marked it mailed. Either that or let it time out and then mailed it anyway. It was a wishlisted book and now is enroute from another sender in another state. My WL is all set to Auto request and I think I was one of only 2 wishers (or maybe the only wisher and it was just reordered automatically when the first offer timed out). Do I mark the first book received and note that the person mailed it late (it had metered postage from a week after it timed out from the first sender)? I'm confused--this is the first time this has ever happened to me.

Date Posted: 10/28/2011 7:42 PM ET
Member Since: 10/30/2009
Posts: 962
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Since the book was not marked as mailed by the 1st person and mailed by a 2nd, you are not required to mark the 1st as received.  Only mark the copy from the new sender as received once you get it.

Date Posted: 10/28/2011 8:20 PM ET
Member Since: 2/5/2007
Posts: 30,800
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From the ever helpful Help center:

I received 2 copies of the same book!

These are the possibilities:

  1. You submitted one request, and the first sender did not mark the book mailed, but did mail the book.

  2. You submitted one request, and the first sender canceled it by mistake, but still mailed it.

  3. You submitted two requests for the book, to two different senders

Scenario #1 (the most common scenario):

  • You submit a request, which goes to Sender #1

  • Sender #1 does not mark the book mailed before the deadline, but still mails the book.

  • Then the request cancels and gets passed to Sender #2, who also sends the book.

  • You end up with two copies.

    This situation (the requestor ending up with 2 copies of the book) is part of why marking a book mailed before the deadline is such an important part of the swapping process.

    The bottom line here: always mark your books mailed, so you don't become Sender #1!

 

Scenario #2:

  • You submit a request, which goes to Sender #1

  • Sender #1 clicks on the transaction by mistake after (or before) mailing the book.
  • When she does that, the request cancels and gets passed to Sender #2, who also sends the book.
  • You end up with two copies.


In both Scenarios #1 and #2: When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy.  You are obligated to mark the properly sent copy received.

  • When you mark the book received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit. 
    • Sender #2's transaction is the only active transaction for the book on your account page.
    • The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.
  • You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
    • You are also not obligated to send the book back (although this is a nice thing to do if the sender is a new member).
    • You are obligated to mark the book received that is on your En Route to Me tab on My Account.
  • If you do wish to give credit to Sender #1, you can mark that copy of the book received from the canceled transaction:
    • Go to  your Transaction Archive:
      • place your cursor over My Account in the toolbar at the top of the site
      • Click Transaction Archive in the menu that drops down
      • you can also click the link 'Transaction Archive" from the My Account page
    • Scroll down to see the canceled transaction for this book.
      • Check the sender name and Details to be sure it is the correct transaction
      • There are sometimes several canceled transactions for one title
    • Click on the transaction
    • The usual Book Received screens will come up from there.
    • When you mark a canceled book received, the credit is taken from your account and given to that sender.
  • Again,  you do not have to mark the canceled copy received.
    • If you like, you may Post the extra copy of the book into the system for others to request.


 

Date Posted: 10/28/2011 9:06 PM ET
Member Since: 7/19/2008
Posts: 15,471
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This is one of the rare times that you do not have to mark a book received.  It is your choice.  If you do mark it, in your transaction archive, then a credit will be taken from your account.  You MUST mark the second copy received when it arrives.

I use several considerations to decide.  Was it not marked due to problems like health or power?  Did they contact you about it?  Will it be an easy book to re-post, with a wish list?   How new is the member?

On the other hand, it is a good lesson about how important it is to mark books mailed.  

Date Posted: 10/28/2011 9:46 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I totally agree with Emily, "...I use several considerations to decide.  Was it not marked due to problems like health or power?  Did they contact you about it?  Will it be an easy book to re-post, with a wish list?   How new is the member?..."

It's difficult as a receiver to feel we are being fair, if the sender has not communicated if there has been a problem or delay in mailing.  sad  Without knowing the circumstances, all you can really do is follow the PBS guidelines.