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Topic: Book "stalled" for 15 days now!

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Subject: Book "stalled" for 15 days now!
Date Posted: 5/16/2010 10:34 AM ET
Member Since: 10/6/2005
Posts: 10,696
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I sent out a book on 4/19 using PBS postage and DC. First scan happened in one of our state's distribution centers on 4/21. Next scan happened in a distribution center in the requester's state on 4/29. The book has not been scanned since nor has the requester received it and it got marked lost yesterday. It's an almost new, expensive, highly wish listed book and I would hate to see it disappear. After 10 days, is there much chance the book will magically "reappear" or should I just go ahead and file a lost mail form and start the search process?

Date Posted: 5/16/2010 2:31 PM ET
Member Since: 1/7/2005
Posts: 608
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On two occasions that I know of one of my books stayed in the Springfield, MA distribution center for three weeks. There could have been other delays of my books that I don't know of.

Date Posted: 5/17/2010 12:43 AM ET
Member Since: 12/28/2006
Posts: 14,167
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With a DC number, your Post Office might be able to make some calls & see if it shakes loose.

J
Date Posted: 5/18/2010 1:19 PM ET
Member Since: 3/23/2007
Posts: 2,910
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I had that happen to a book I mailed not long ago. The person finally received it ...... in pieces.

Date Posted: 5/18/2010 1:57 PM ET
Member Since: 10/6/2005
Posts: 10,696
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I had that happen to a book I mailed not long ago. The person finally received it ...... in pieces.

That's kind of what I'm afraid of. Either that or it got separated from the wrapper. Although I do always put the second page of the wrapper inside the book so as long as that doesn't fall out they will still have the shipping address if they find it as a loose book.



Last Edited on: 5/18/10 1:57 PM ET - Total times edited: 1
Date Posted: 5/18/2010 11:43 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Me too Bren, I place the second sheet (packing slip) partially in the book then wrap in plastic.  Then the outer wrapper & label are added last.  Hopefully if the label becomes defaced, or book seperated from packaging, it can still complete the journey!

Date Posted: 5/20/2010 2:11 PM ET
Member Since: 10/25/2005
Posts: 717
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Couple of things. I had one that was lost for a month and finally showed up. As the person said the package looked like a truck ran over it but the book was it great shape.  Go to the map for that book and see if the mail truck is off of the map. IF it is then it was delivered.  If the mail truck is not on the map, then what I would do is take the end date that the map said it arrived and send a pm to the person who should have gotten it. In the personal message I ask if they have gotten it yet. When they don't reply I send a second message and say that I had delivery convirmation on it and it says that it arrived on this date.  Most of the time the book is then marked as having arrived in the next 24 hours and usually I get a message saying they were on vacation, had a sick family member or something like that, but not always.   Also, usuing Pbs delivery convirmation you have already gotten the credit for it, when it was scanned the first time. I am not sure what you gain by filling out a lost mail slip?  HOpe this helps. JEan

Date Posted: 5/20/2010 10:01 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Go to the map for that book and see if the mail truck is off of the map. IF it is then it was delivered.  If the mail truck is not on the map, then what I would do is take the end date that the map said it arrived and send a pm to the person who should have gotten it.  Jean, you do know that the truck travels an estimated path and the only actual travel is reflected in the scan listed right? That truck moves along the path even if the book is never mailed.

Bren, some distribution centers are black holes. Books go in and take forever to come out. A lack of scan doesn't always mean a lack of movement though, it just means it hasn't been scanned on its additional travels. Depending on how customer oriented the receiver's PO is, a call to them inquiring what would take a book so long to get from the distribution center to her mail box might prompt them to look into it.

Date Posted: 5/27/2010 12:02 PM ET
Member Since: 3/29/2009
Posts: 196
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Definitely make a report with USPS.  Recently, I received a book with "no further updates" 20 days later.

Date Posted: 5/27/2010 8:07 PM ET
Member Since: 8/25/2009
Posts: 691
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My book has been scanned four times.  Unfortunatley, they have all been in Memphis.  I live in New York.

  • 5/20/2010 4:00 PM - Electronic Shipping Info Received - MARYLAND HTS,MO
  • 5/25/2010 10:25 PM - Enroute - MEMPHIS,TN
  • 5/25/2010 11:50 PM - Enroute - MEMPHIS,TN
  • 5/26/2010 2:00 AM - Enroute - MEMPHIS,TN
  • 5/26/2010 3:01 AM - Enroute - MEMPHIS,TN

Phooey.

Date Posted: 5/28/2010 7:36 PM ET
Member Since: 6/4/2007
Posts: 2,941
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I've got a situation similar to Diane's:

  • 5/21/2010 3:55 PM - Electronic Shipping Info Received - PORTLAND,OR
  • 5/24/2010 2:09 PM - Acceptance - BEAVERTON,OR
  • 5/25/2010 6:54 AM - Enroute - FEDERAL WAY,WA
  • 5/25/2010 10:44 AM - Enroute - FEDERAL WAY,WA
  • 5/26/2010 5:58 AM - Enroute - FEDERAL WAY,WA
  • 5/28/2010 6:27 AM - Enroute - FEDERAL WAY,WA

I suppose I should be glad they keep scanning it, rather than leaving me in the dark, but for the life of me I can't imagine why they'd keep scanning the package over and over again.  If it's just been sitting there for 4 days, why bother with it at all? 

eta: after a brief search of the forums, it appears Federal Way has quite the reputation for the way books tend to linger there.  Some folks refer to it as a "black hole", although most posts led me to believe that books routed through Federal Way are much more often delayed, rather than completely lost.  Thought it might be worthwhile to add that tidbit to my post, in case anyone else finds themselves dealing with the same location.  I've actually convinced myself that the package not having been scanned for a few days might mean it's finally been shipped in my general direction.



Last Edited on: 5/31/10 11:41 AM ET - Total times edited: 1
Date Posted: 5/28/2010 11:20 PM ET
Member Since: 8/25/2009
Posts: 691
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Oh, I can see how it happens, I just don't like it.

It is on some kind of conveyor belt system and gets scanned every time it goes by a scanner.  It's not like a human is looking at it at any point here. 

Date Posted: 6/22/2010 3:17 PM ET
Member Since: 10/6/2005
Posts: 10,696
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Well the receiver still doesn't have the book, it STILL keeps getting scanned in the same location every couple of days...I filed a lost mail claim so hopefully that will do some good. Even though I did get the credit, it was an expensive, hard to find book and I would like to make sure the recipient does end up with it.

Date Posted: 6/22/2010 6:31 PM ET
Member Since: 8/25/2009
Posts: 691
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I got an email at work with a bunch of phone numbers to call (every plant that has parcel sorters) of all the IT or Quality Control people.  So if I have a customer with an issue like this, I am supposed to call the plant where the parcel is "looping" and they can somehow ID it and have it kicked out into a bin and trap it and recode it and get it going in the right direction.  So your Postmaster should be able to help you with this, or you can PM me and I will see what I can do from here.