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Topic: Book stolen

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Subject: Book stolen
Date Posted: 12/15/2015 1:35 PM ET
Member Since: 10/9/2013
Posts: 136
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I believe a thief is targeting our street and removing parcels.  It appears that a PBS book was stolen from our mailbox last Friday.  What is the process to report this via PBS acceptance system?  I have already changed my shipping address and the thread about this is HUGE so I am just looking for a compact answer so the sender gets his/her point.  I will be reporting this book and an Amazon gift for my daughter stolen via usps.com per my local post office.

Thank you in advance!

Date Posted: 12/15/2015 2:45 PM ET
Member Since: 8/26/2008
Posts: 822
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If you know the book was stolen, you shou.d give the shipper the credit. PBS has nothing to do with local thefts. If you have changed your address for shipping not much more you can do. Perhap request hold mail and pick it up at the post office? This really should not be wither the shippers of PBS's problem.

Date Posted: 12/15/2015 3:15 PM ET
Member Since: 1/17/2009
Posts: 10,175
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Just mark it received. There is nothing for the sender of the book to do, they should get the credit. There is also nothing that PBS can do about it either, so don't worry about "marking the book wrong" or needing to notify them that it was really stolen instead of being received normally.

Unfortunately it's an issue you will have to take up at your local PO.

Date Posted: 12/15/2015 3:52 PM ET
Member Since: 8/26/2006
Posts: 9,354
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Nasty! It must make you feel invaded!

I'd like to offer another possibility. If the sender used PBS Postage (if there are delivery scans for the transaction), then she has already received her credit, and her credit is guaranteed if the book goes lost in the mail. In that case, please send in Feedback and let the Admin Team know. They can cancel the transaction while allowing her to keep her credit. They can also make sure you keep your spot on the Wish List, if it's a WL book. Also, let them know that you've taken the step already of changing your mailing address.

(If it were a book you were mailing out, you'd send in feedback and ask the Admin Team to cancel the transaction for you.)

So sorry you're having to deal with this!

Last Edited on: 12/15/15 3:53 PM ET - Total times edited: 1
Date Posted: 12/15/2015 8:15 PM ET
Member Since: 1/23/2014
Posts: 889
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Sorry this happened to you.  Tis the season for package thieves unfortunately.

Last Edited on: 5/9/16 10:35 AM ET - Total times edited: 1
Date Posted: 12/15/2015 10:41 PM ET
Member Since: 10/13/2009
Posts: 61
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I worry about mine also especally now at christmas. I ask my mail man to hide mine, and he does. I always give him a candy treat at christmas time. bribe him if ya have to. I agree mark it as mailed. Good luck with things.

Date Posted: 12/16/2015 2:28 AM ET
Member Since: 8/20/2007
Posts: 1,020
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Getting a PO box may be a partial solution in this case, but this costs money in addition to the inconvenience of having to go to the Post Office to retrieve packages and possibly other mail. I am sorry you are having this trouble!

You may also consider reporting theft to your local Post Office because tampering with mail is a Federal crime, but there might not be much they can acutally do about it. If others in your neighborhood are also having problems with mail theft and report it, this could initiate an investigation and possibly find the culprit.

Date Posted: 12/16/2015 9:27 AM ET
Member Since: 6/20/2007
Posts: 5,052
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I will add to file a police report. This happened one town over from me a few years back. Police reports were filed by the residents (If your town has an online reporting system this would be an excellent way of making a report), and the officers stepped up their patrols in the area. Reporting it to the post office is also important, but the police are in general already patrolling the area; if they know this is an issue they can step up the frequency of patrols, and even coordinate with the post office on the delivery times of the most impacted routes. The mail thief one town over from us was actually apprehended that way.

I am very fortunate that we haven't had this issue in my neighborhood, likely because we are on a small street that no one really goes on unless they live here. We also have several retirees and stay at home parents on the block who are home all day and would notice a car that doesn't belong. Even so, I still have most packages shipped to my office. (Shipping ot my office also has the added benefit of making it super easy to hide gifts for the family).

Date Posted: 12/28/2015 11:10 PM ET
Member Since: 5/10/2007
Posts: 5,526
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I had a book I shipped get stolen from the requestor.  I felt bad for her because it was stolen but she was kind enough to mark the book received.  We got a box at a postal center because of things like this and now have anything of value sent there.  Sad times where you have to do that to not have items stolen

Ms K. (MsK) -
Subject: po box
Date Posted: 1/2/2016 10:11 AM ET
Member Since: 10/1/2005
Posts: 127
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I had two packages of two books stolen one Christmas about 8 years ago and I got a post office box after that. Each time I've moved, I've gotten a box and it has the double benefit that I can order stuff online and have it delivered to the box without giving out my physical address to anyone. I've belonged to a few online forums/groups and having the po box is just another level of protection (IMHO) in a world with a few crazies.