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Topic: Book undeliverable

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Subject: Book undeliverable
Date Posted: 9/7/2010 6:21 PM ET
Member Since: 1/20/2010
Posts: 1
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I had someone request a book.  I was marked lost in the mail. by the requestor, she pm'd me she had moved.  The book was returned to me today because of undeliverable address.  As happy as I am to have the book back, I am out 2.77 on postage and the envelope and tape for wrapping and no credit!

Is this just a risk? 

Date Posted: 9/7/2010 7:13 PM ET
Member Since: 10/13/2007
Posts: 36,445
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Thats why they have address forwarding! Or at least put your shelf on hold!. That is what I have done and accept auto WL once I knew I had changed my address.

Yes it is just a risk.

Date Posted: 9/7/2010 7:23 PM ET
Member Since: 7/19/2008
Posts: 15,398
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No.  This is the receivers' responsibility to have a correct address.  Contact PBS.  They should give you the credit in cases like this.

From PBS Terms of Use.

Address
Members are required to provide a current, dependable, and secure mailing address at which items may be reliably received. In the event of a change of address, Members are responsible for updating such changes to their Site account. Failure to report change of address in a timely fashion may result in loss of Book Credit for misaddressed items.

 

You contact PBS in the bottom of the page, under Company, Contact us.  (Not Live Help, that gets you a volunteer Tour Guide.)  PBS should also be able to put the book back at the front of the FIFO list.



Last Edited on: 9/7/10 7:28 PM ET - Total times edited: 1
Date Posted: 9/7/2010 7:24 PM ET
Member Since: 2/6/2009
Posts: 1,410
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I had something similar happen to me once. I sent a book, only to have it returned to me. It was the sender's previous address and she had forgotten to update it. After some searching of the Help Documents and asking for advice, I told the sender that I would send the book to her new address if she would give me a second credit to pay for postage. She sent me a credit and I mailed the book out. It went 'lost' in the eyes of PBS but arrived to her and she marked it recieved so that I got the original credit for the book.

So I would PM your sender and tell them the same thing: if they want your copy of the book, they need to send you a second credit to cover the extra postage.

Date Posted: 9/7/2010 7:53 PM ET
Member Since: 8/23/2007
Posts: 26,510
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But then he still has no credit for the postage he spent to send it the 1st time.  The requestor should give 2 credits if they still want the book. 1 for the postage you spent already and another to send it again.  I'm surprised you weren't charged additional postage for the return route as media mail is one way onlly and not forwardable.

Date Posted: 9/7/2010 9:31 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Per the Help Center document, "A book I sent was returned to me":

If the book was returned to you through an error on the requestor's part, you can ask him or her for an extra credit (or money for the postage) to re-send the book

Also, the document titled, "What if I move or change my email address?" has some text you may find helpful.

Date Posted: 9/7/2010 10:47 PM ET
Member Since: 2/6/2009
Posts: 1,410
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Mary L > If the book has gone 'lost in the mail' in the eyes of PBS, the requestor can go in and mark that it finally arrived, which would give Wade D the original credit. That, in addition to asking for another credit to send the book, would give him to credits for sending the book twice. That's what I did when my requestor had not updated her address. I got the extra credit for sending the book a second time and the original credit when it arrived after going 'lost in the mail'.

Date Posted: 9/8/2010 1:10 AM ET
Member Since: 12/28/2006
Posts: 14,171
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You learn something new every day, if you're not careful.  I hadn't seen that address info before, thanks Emily!

Date Posted: 9/8/2010 10:09 AM ET
Member Since: 2/13/2007
Posts: 2,258
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You are lucky that you did not have to pay for the book to be returned to you! Media Mail does not get forwarded so in the same situation, I have had books returned to me postage due and since the member had marked the book received, I paod to get the book back out of sheer curiosity, since I had no books unaccounted for. It has always baffled me why members who are moving order books...they obviously are not aware that media mail does not get forwarded with their regular mail to them and I guess that is why the PBS terms of use includes, as Emily pointed out:

"Address
Members are required to provide a current, dependable, and secure mailing address at which items may be reliably received. In the event of a change of address, Members are responsible for updating such changes to their Site account. Failure to report change of address in a timely fashion may result in loss of Book Credit for misaddressed items."

Date Posted: 9/8/2010 11:52 AM ET
Member Since: 9/10/2008
Posts: 187
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Great tips and information.



Last Edited on: 9/8/10 12:02 PM ET - Total times edited: 2
Date Posted: 9/8/2010 1:43 PM ET
Member Since: 7/26/2006
Posts: 526
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Last Edited on: 4/28/11 4:17 PM ET - Total times edited: 1