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Topic: Book not up to snuff.

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Subject: Book not up to snuff.
Date Posted: 2/6/2014 12:28 PM ET
Member Since: 1/24/2014
Posts: 72
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this is just our of curiousity and ive checked the help section and i couldnt find an answer. say somebody mails me a book and its not in great condition. i know i can request a refund and get my credit back but what do i do with the book? do i keep it? mail it back to them? whats to stop folks from doing this all the time and getting a free book?

Subject: Not a great book?
Date Posted: 2/6/2014 12:33 PM ET
Member Since: 11/18/2005
Posts: 5,426
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You can request a credit refund, but that isn't to say you will get one! As long as the book meets PBS guidelines, all is good. If you want more, you can have requestor conditions! When you get the book, you can do what you want with it. We all want to stop that!!

Check out the help docs. You will find it informational!

Date Posted: 2/6/2014 12:36 PM ET
Member Since: 7/12/2010
Posts: 4,177
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If someone RWAP's the sender has the option to return the credit or decline.  This is covered in detailed here

-RD
 

Date Posted: 2/6/2014 1:04 PM ET
Member Since: 1/17/2009
Posts: 9,859
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this is just our of curiousity and ive checked the help section and i couldnt find an answer. say somebody mails me a book and its not in great condition. i know i can request a refund and get my credit back but what do i do with the book? do i keep it? mail it back to them?

You keep the book. The sender of the book may request it back from you, and if they want it back, they need to compensate you for the postage back to them (in addition to the credit refund). Typically, that compensation is in the form of a second credit, although maybe they would mail you a stamp or a check for postage or some other mutually acceptable way of covering the postage back to them. You are never required to mail books back to senders at your own expense.

whats to stop folks from doing this all the time and getting a free book?

The site monitors accounts that have unusual numbers or percentages of RWAPs (both giving RWAPs and receiving RWAPs). If an account gets flagged, someone goes and looks at the history and determines if that member needs to be kicked off the site.

In any case, if you send a book and you KNOW it was postable when you mailed it, you are not required to give a refund. If someone tells you your book was a RWAP and the damage that is described is something that you believe must have happened in the mail you are not required to give a refund. If you think someone is trying to scam you, you are not required to give a refund.

Having said that, remember the person on the other end of any transaction is 1. most likely a perfectly normal person who 2. probably did receive a damaged book and that it is always entirely possible that 3. you missed an issue in the book when it was mailed out.

I've been RWAP'd twice, and once I believe it was something I missed and once it was kind of questionable but I refunded the credit both times anyway.

That would make 2 RWAPs out of more than 1600 books mailed ... so RWAP scams are obviously not a common issue.



Last Edited on: 2/6/14 1:24 PM ET - Total times edited: 2
Date Posted: 2/6/2014 1:32 PM ET
Member Since: 7/19/2008
Posts: 15,446
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PBS asks us if we think the damage was by USPS or by the sender.  The theory being that the receiver should eat the credit for post office damage, and the sender asked to refund the credit for prior damage.

Date Posted: 2/6/2014 2:18 PM ET
Member Since: 6/15/2006
Posts: 5,751
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You keep the book but make sure not to post it back on PBS. You can read it then: give it to a friend or donate it to an organization or throw it away.

Date Posted: 2/6/2014 3:55 PM ET
Member Since: 2/23/2008
Posts: 170
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What was the damage to the book?  A well used book is postable, but one with rips, tears, stains, pages falling out are not postable.

Date Posted: 2/6/2014 4:01 PM ET
Member Since: 1/17/2009
Posts: 9,859
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What was the damage to the book? A well used book is postable, but one with rips, tears, stains, pages falling out are not postable.

The OPs question is hypothetical, he has no real book.



Last Edited on: 2/6/14 4:02 PM ET - Total times edited: 1
Date Posted: 2/6/2014 5:22 PM ET
Member Since: 8/26/2006
Posts: 9,336
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When you mark it received, you would follow the directions in the help doc Rob linked to above, and would cite the specific way(s) the book didn't meet the Book Condition Criteria for 'Swappability' at PBS.  Sara pretty much covered everything else :-)

Date Posted: 2/6/2014 7:38 PM ET
Member Since: 5/31/2009
Posts: 2,930
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Last Edited on: 2/20/15 10:04 AM ET - Total times edited: 1
Date Posted: 2/7/2014 5:23 PM ET
Member Since: 2/13/2007
Posts: 2,271
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I just wanted to add that sometimes you will get a book that is on it's "last read". As mentioned in the Help Center:

There is a category of "problem" book that is really no one's fault - for example, the pages are all attached when you begin reading but they come loose as you read. That means the book was postable when it was mailed to you but it becomes unpostable when you are done.  We consider this the "last read" and every book will get there eventually (some sooner than later).  Most members will not get a book on its "last read" but it can happen once or twice during a membership.  In this case, the book is not marked received with a problem, and it is retired (= not posted again) after reading.

This is something that just happens, it is no one's fault and we all have to accept that now and then you will get one of these books and accept it. I know some members are angered when they receive a "last read" but I see it as just a price to pay for all the other, like-new books that I receive. Since I joined in 2007 I have received 3,679 books. I have only had to mark about a dozen of them as RWAP, and perhaps another dozen were "last reads" and I retired them. That's not bad!

Date Posted: 2/8/2014 1:46 AM ET
Member Since: 2/26/2013
Posts: 741
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This is a used book site and I'm guessing not all books will be in "great" condition.  I try to purchase books in good to better condition, but they have been read, and are going to reflect that.  Unless you're requesting gift quality or along those lines, you probably will get the occasional book that looks like several people have read it.  This is not, in my opinion, a reason to ask for your credit back.  

Date Posted: 2/8/2014 6:15 AM ET
Member Since: 8/20/2007
Posts: 1,020
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I just wanted to add that sometimes you will get a book that is on it's "last read". As mentioned in the Help Center:
There is a category of "problem" book that is really no one's fault
... . We consider this the "last read" and every book will get there eventually ...

This can be found in the Help Center doc There is a problem with a book I received !, about 3/4 down the page under the heading "If you feel the available "problem options" don't match your situation exactly".

The entire page in this Help Center doc is well worth reading!

ETA:
There seems to be a problem with the above link to the Help Center doc. I you click on it and get a list of search results for "received with a problem", the document I am referring to above is the first one. It's good to read both, however, as well as the other topics in the list !



Last Edited on: 2/8/14 6:28 AM ET - Total times edited: 4