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Topic: book violated my RC

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Subject: book violated my RC
Date Posted: 7/2/2011 11:53 PM ET
Member Since: 4/28/2009
Posts: 9,657
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I rec'd a WL book that violated my RC and the PBS response was that I would go back to my position in the WL line, so I think great, I'll still get a book that meets my RC. Well first sender wanted me to return book without returning my credit, I said no way and I never heard from her again.  Now that I've gotten the "good" book from another sender, I just happened to see in my transaction archive that I got charged another credit. I didn't know I'd have to "pay" another credit to get the book replaced.  Has anyone had this happen?

Scott (scalta) - ,
Date Posted: 7/3/2011 12:28 AM ET
Member Since: 2/20/2010
Posts: 723
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Last Edited on: 7/15/11 2:33 AM ET - Total times edited: 1
Date Posted: 7/3/2011 1:10 AM ET
Member Since: 8/16/2007
Posts: 15,194
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It is always up to the sender to return the credit. A credit is not automatically returned because sometimes the receiver doesn't request it and sometimes what the receiver reports isn't accurate. The site gives the credit to the person who is out the book and postage costs and expects us to be honorable in our dealings and return credits when we are supposed to.The site doesn't become involved in individual problem swaps so yes, sometimes the senders and receivers do not come to an agreeable solution and the sender does not return a credit when the receiver expects it. You can read in the Help Center about receiving problem books and the follow up on problem swaps.

Date Posted: 7/4/2011 2:47 AM ET
Member Since: 8/26/2006
Posts: 9,336
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When she asked you to return the book, it sounds as if she might not be aware of the rules at this site.  If your response was "No way," then that was kind of a conversation stopper, and she wouldn't have any reason to respond to you. 

If you quoted from the help docs about how a sender is supposed to refund the credit if the book doesn't meet the Requestor Conditions, and if she wants the book back, she should provide a self-address stamped envelope (or give you another credit to cover your postage), and  then asked her again to refund the credit, she'd be obligated to respond.  If she didn't respond within 5 days, you could let the PBS Team know.  (Bottom right side of any page: "Company" --> "Contact Us.  Use the Feedback option.)

Here's the quote from this help doc:

A requestor says there is a problem with a book I sent!

 

  • Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books.
    • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
    • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).