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Topic: Book weight on pre-paid postage

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Subject: Book weight on pre-paid postage
Date Posted: 1/12/2014 1:00 PM ET
Member Since: 2/17/2009
Posts: 9
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Hi Swappers,

Sorry if this has been covered, I did a search but didn't find any posts regarding this issue. Due to convenience, I almost exclusively use Paperbackswap's postage option. Today, I received a request for a book and when I printed out the postage, it occurred to me that it seemed high. Sure enough, when I looked on Amazon at the weight (by isbn number), it was significantly less than Paperbackswap had listed. The weight on Amazon was 12 oz, which is the same that my scale here said, but Paperbackswap listed the weight as 2 lbs 8.6 oz. Not even close. The problem is that I've already printed out the wrapper with the postage. Does anyone know if Paperbackswap refunds for postage where their weight is wrong? Or is it just on the swapper to check before printing? Thanks for any answer/advice. 

Allison



Last Edited on: 1/12/14 1:01 PM ET - Total times edited: 1
Date Posted: 1/12/2014 1:34 PM ET
Member Since: 7/19/2008
Posts: 15,423
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No.  It is up to the swapper to check the weight and date before printing.  The postage would have already been transferred to USPS. 

Date Posted: 1/12/2014 1:39 PM ET
Member Since: 8/16/2007
Posts: 15,187
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Though it is up to the sender to check the weight before printing, if you have just done the wrapper today it doesn't hurt to send in Feedback quickly and ask if there is anything that can be done.

Also, so it doesn't happen to anyone else, please go to the book details page and under Other Options select Edit Book Data and enter the correct weight there and submit it for correction. You can fix any other errors on the book you see while you are doing that :)

eta: to send in Feedback, use the Contact Us link in the lower right under Company.



Last Edited on: 1/12/14 1:39 PM ET - Total times edited: 1
Scott (scalta) - ,
Date Posted: 1/12/2014 2:37 PM ET
Member Since: 2/20/2010
Posts: 723
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It is a good idea to weigh the book before printing the postage.  You can change the weight on the label before printing.  Since PBS gets it's information from defferent sources, some indiscrepancies can occur.  Publishers will also reuse ISBNs for different printings of the same book.

Also, if a book is very close to the upper end of weight before the next postage level, weigh the book and packaging materials together.

Date Posted: 1/12/2014 5:23 PM ET
Member Since: 7/19/2008
Posts: 15,423
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It is really important to check the weight and mailing date when we use PBS postage.  I can't begin to tell you how often I've messed up.  We can add stamps for underweight books.  For the date, we can go to the counter and get a $0 stamp.  

But over paying?  Or canceling?  That is very difficult.

We can reprint the label as often as we need.  But we cannot change ANY selections.  Making any changes to the weight, date, or format will trigger a new label with a new charge and fee.  I did not start using PBS postage until I had been here for over a year.  I was familiar with the site and had a scale, yet still have problems.

 

Date Posted: 1/12/2014 7:03 PM ET
Member Since: 5/22/2005
Posts: 1,592
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Buy a scale......great investment. I use mine for mailing books and for cooking!!!

Date Posted: 1/12/2014 8:09 PM ET
Member Since: 4/28/2009
Posts: 9,629
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Just not worth the headaches to me......I always take my books to mail at the PO.

Subject: Resolved!
Date Posted: 1/13/2014 10:54 AM ET
Member Since: 2/17/2009
Posts: 9
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Hi Swappers,

I just thought I'd let you know that I did contact PBS and they handled it very nicely! They refunded the postage and allowed me to reprint the label with the correct weight. Very nice communication and service. Thanks for all the replies. I know I'll be keeping on eye on the weight from now on!

Regards,

Allison



Last Edited on: 1/13/14 10:55 AM ET - Total times edited: 1
Karen -
Date Posted: 1/13/2014 1:49 PM ET
Member Since: 7/24/2013
Posts: 2
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Also note that the Amazon weight isn't always correct either. I just sent a book that Amazon said was one weight, Paperback Swap said another weight, and my scale said something else entirely! My kitchen scale that goes to 4 pounds has been good enough for shipping cost estimation so far.

Date Posted: 1/13/2014 5:04 PM ET
Member Since: 9/25/2008
Posts: 3,811
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I use a food scale for my books as the weights are never correct for me, they are either way under or over. Then the estimate never includes the packaging I use.

Printable Postage is wonderful as I can avoid going into the post office.

Allison, glad they refunded the money so you could reprint a new label. I overpaid once so now am more careful so that doesn't happen again.