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Topic: Book Wet

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Subject: Book Wet
Date Posted: 10/23/2012 9:10 PM ET
Member Since: 7/4/2005
Posts: 25
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I just received a book that was soaking wet. It was in the type of paper package with the felt in it. If you know what I mean. I feel the sender didn't wrap correctly by not wrapping in plastic in case this type of thing happened. I did report RWAP. She sent a response that the book had been previously wet & had water damage before she even got it. So I told her I received it wet and if she sent out a book with previous damage without asking me if I wanted it that was against the rules. She doesn't want to send me my point back. What should I do?

Date Posted: 10/23/2012 9:31 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Well, to the first half of you post - plastic wrap is not required and she would not be required to return the credit for the USPS getting a book wet. Had the USPS done their job, the book would have arrived in its perfectly unpostable condition she sent it in. 

As to the second half - she admitted to sending out a damaged book. I would tell her that the rules clearly state books cannot have ANY water damage to them to be postable and you want your credit returned by X date (give her about a week). If she does not return you will send her PM to the site admin showing that she admits she sent an unpostable book. 

If you have already been going back and forth for a while and it is clear she is just not going to return the credit then just send the PM to the Team now. They usually do not get involved with transactions. But, in this case it sounds like she freely admitted to sending an unpostable book and that they will sometimes step in to prompt the other member to do the right thing. To send the PM to the Team, send in Feedback using the Contact Us link in the lower right under Company.

Date Posted: 10/23/2012 9:35 PM ET
Member Since: 12/31/2009
Posts: 3,995
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First, wrapping in plastic is not required, unless you had a requester condition set up asking for it and they ignored it. If the boook had only been damaged by getting wet in transit, you would mark it "damaged by post office" but the sender is not responsible for the damage. I've sent out hundreds of books and I do not use plastic wrap unless it's requested. If the post office drops it in a puddle, it's their fault not mine.

The fact that the book had already been damaged before they sent it, and the sender admitted to it, is a reason to RWAP. It should have not been sent in the first place. 

What you can do is copy/paste the rules in the help docs that cover what is and is not postable and send it to them in a PM, restate that you would like your credit back, and give them a deadline. If they don't respond, refuse, or give you a runaround, you can mark the transaction as "not resolved." Since they admitted to the damage in a PM, you can choose to send a copy of the conversation to the admins using the "contact us" link, and they may (or may not) do something about it. I have heard that they will intervene if the sender admits fault, but I never tried it myself.



Last Edited on: 10/23/12 9:38 PM ET - Total times edited: 1
Date Posted: 10/23/2012 9:49 PM ET
Member Since: 12/28/2006
Posts: 14,167
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"...So I told her I received it wet and if she sent out a book with previous damage without asking me if I wanted it that was against the rules...."  The book is unpostable FIFO with existing liquid damage, whether or not she contact you first  and whether or not you agreed.  Obliging of her to admit it right up front, saves you the effort of trying to decide if the book was damaged by the sender or damaged b USPS. 

A polite pm reminder the sender that PBS swappability rules exclude books with any amount of liquid damage.  Feel free to quote the guidelines when you request a credit return.

Overall Condition:

  • No damage at all from water or other liquid
  • Not soiled
  • No stains (exception for cookbooks--see below)
  • No mold
  • no highlighting, underlining or writing on text pages (exception for Textbooks/Workbooks and travel guidebooks --see below)


Last Edited on: 10/23/12 9:49 PM ET - Total times edited: 1
Date Posted: 10/24/2012 9:48 AM ET
Member Since: 11/14/2010
Posts: 220
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I would like to take this thread to say that those padded envelopes that pad themselves with shredded paper are *TERRIBLE*  and you should just recycle any you have!

If they get wet, rather than repel water, they soak it up like a sponge.  When you open them, shreds of paper end up all over the place and you have to spend time vacuuming them up.  They may have been the cat's pajams at one time, but you're better off wrapping something in plastic wrap and plain paper than those things.

 

(Okay, they may be *acceptable* for shipping something that is already waterproof, like a piece of jewelry.  But for books they are bad, *bad*, *BAD*!)

Date Posted: 10/24/2012 12:12 PM ET
Member Since: 7/4/2005
Posts: 25
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She denied she sent it in that kind of envelope. Now she said she reported me, even though she admitted the book already had water damage before she got it so I told her it was against the rules to send it. She said it was in readable condition and so she could send it per the rules. She again admitted it had water damage before. So since SHE SAID SHE REPORTED ME FOR BOTHERING HER, I was nice in the emails, 3 total. How can I report her? I have never had to do this before in all the years here.

Date Posted: 10/24/2012 12:58 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Yes Pam, there's probably no point in attempting further discussion with this member.  At the bottom of this page (and most PBS pages) under the "Company" column you will see the "Contact Us" link. Use that window. 

The transaction ID number is handy if you have one, along with the book title and senders name (I copy and paste that with the important excerpts of one of her pm's).  The Team can research the transaction, view any attached pm's, and take action if they wish.  The type of envelope is irrelevant at this point.  Even that the book arrived wet isn't all that important just now.  Briefly point out that the book has previous liquid damage and the sender admitted that she knew it before mailing.

TPTB prefer to let members work out these things on their own.  But an admission of sending unpostables through FIFO (then refusing to return credit) is one of the few instances they sometimes step in and resolve.



Last Edited on: 10/24/12 1:03 PM ET - Total times edited: 4
Date Posted: 10/24/2012 12:59 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Click the CONTACT US link at the bottom of the page. Include the emails. Just deal with them from now on, since your sender sounds like they're acting like a 10-year-old. 

Date Posted: 10/24/2012 3:20 PM ET
Member Since: 8/16/2007
Posts: 15,185
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I always wonder if they get a good chuckle out of some of these people "She won't quit bothering me just because I sent a book that was water damaged and unpostable!" Yeesh. Her reporting you might just get your credit refunded! But yes send in Feedback using the Contact Us link in the lower right under Company.

 

If she denied sending it in that kind of envelope, just make sure to confirm the return address matches her information and you didn't get the book from someone who neglected to mark it mailed and her copy is still on the way.

Date Posted: 10/24/2012 5:03 PM ET
Member Since: 7/4/2005
Posts: 25
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My credit was refunded. If she did report me they probably did, or, she realized she was wrong & did it. Thanks everyone, now I know what to do if I ever need to. She was acting like a baby. Just her attitude in her emails was wrong. Thanks again.

Date Posted: 10/24/2012 10:28 PM ET
Member Since: 8/26/2006
Posts: 9,321
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Good to know it was resolved!

Subject: Not necessarily the USPS fault
Date Posted: 10/31/2012 2:00 PM ET
Member Since: 11/5/2009
Posts: 1,083
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Had the USPS done their job, the book would have arrived in its perfectly unpostable condition she sent it in. 

You know, it really pisses me off when people blame the USPS for wet books.  It's more than possible that the reason why the book was wet was because the recipient's mailbox leaks!  Once a books is in the mailbox, it is no longer the responsibility of the USPS.

It totally amazes me that people find it so hard or inconvenient to wrap a book in plastic wrap.  You can buy dollar store packages of zip lock lunch bags that perfectly fit a paperback book.  No muss no fuss and you will be guaranteeing that the recipient receives a dry book.

 

Date Posted: 10/31/2012 2:09 PM ET
Member Since: 1/17/2009
Posts: 9,662
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It totally amazes me that people find it so hard or inconvenient to wrap a book in plastic wrap.

Well, it may not just be a matter of hardness or inconvienence.

Maybe the person is reducing or eliminaing their use of plastic for ideological reasons. There seem to be people on our site who are doing that.

They may have just run out of plastic, and need to wrap a few more books, and after all, waterproofing is not required.  I know if I run out for some reason, in the middle of wrapping books, I just wrap the rest without plastic, even though I normally do use plastic.

They may be on a very limited income, and buying plastic bags to mail books may just not be in the budget.

Date Posted: 11/15/2012 12:24 AM ET
Member Since: 8/23/2009
Posts: 4,581
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Ok well I'm just curious what type this is: "type of paper package with the felt in it" I've never seen a packing with felt in it and I'd like to know what it is.  Has nothing to do with this girls problem so sorry for that! 

Date Posted: 11/15/2012 2:20 AM ET
Member Since: 1/17/2009
Posts: 9,662
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It's a kind of padded mailing envelope that you can buy ... instead of padding with bubble wrap, it's padded with a layer of felt between an outer and inner layer of paper. It's not waterproof.



Last Edited on: 11/15/12 2:20 AM ET - Total times edited: 1
Date Posted: 11/15/2012 5:35 PM ET
Member Since: 12/28/2006
Posts: 14,167
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The old style (before plastic air bubbles), which had a layer of padding between two layers of heavy paper.  If torn, the loose padding inside can fall out and there's no plastic or other waterproofing used.

Date Posted: 11/15/2012 5:56 PM ET
Member Since: 5/18/2007
Posts: 13,182
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 would like to take this thread to say that those padded envelopes that pad themselves with shredded paper are *TERRIBLE* 

Oh I hate those!! It makes a mess if you open it anywhere other than the top or bottom! 

ou know, it really pisses me off when people blame the USPS for wet books.  It's more than possible that the reason why the book was wet was because the recipient's mailbox leaks!  Once a books is in the mailbox, 

It shouldn't piss you off. After all, your bills and other correspondence don't come wrapped in plastic. They can get wet just as easy from a leaky mailbox. Are you asking your utility company to wrap the bill in plastic? Unfortunately you can't put in an RC with your utility company but you can with PBS. And I know you have one so others just need to follow your example, don't they?  

it is no longer the responsibility of the USPS.

No, it's now the receiver's responsibility. They can own that responsibility by doing several things such as replacing the mailbox or putting in an RC if its PBS. 

It is not the senders problem. 

Besides, I order new books from Amazon a lot --- I never get mine wrapped in plastic. They're just put in a box and sent out. Most mail isn't wrapped in plastic. I don't see why PBS should demand such from its members if the rest of the world doesn't do it. 

 

 

 

Date Posted: 11/16/2012 1:38 AM ET
Member Since: 8/23/2009
Posts: 4,581
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I have never heard of those padded envelopes, huh.

Also I don't always get stuffed wrapped in plastic and I've never seen retailers wrap thier books in plastic.  I get wet mail, and not just stuff from pbs.  I've had to mark one or two packages I think for being wet when delivered.  I know for sure my mail box does not leak because its connected to my house with part of the roof over top of it.  So there for when I get wet mail I know it wad dropped, held in the rain, or something other while in USPS hands.  You can't just say stop hating USPS its not their fault, well oh but it its.  If my mail is wet when it gets delieverd its thier fault because there is no way water can get in my box.  So by saying its was probably a leaky box you're being stupid if her book was soaked don't you think she'd check other mail before blaming USPS????? And if other mail was soaked don't you think she would replace the box??? Usually soaked books are a result of being dropped in puddles, books that get a small amount of water in the corners are a result of a leaky mail box. 

I've lived with regular mail boxes before and usually if you mail box is leaky you know its leaky and you replace it because you don't want wet mai! 

I mail with plastic or in the plastic bubblers but I don't blame others who don't because there really should be no reason why mail is gettin wet and if it is most of the time it is the post office's fault.  Do you work at a po kate or someone you know? Is there a personal reason why it pisses you off that we blame USPS for thier faults?  If so I can understand that but your take to automatically blame the customers is wrong to.  

Date Posted: 11/29/2012 7:50 AM ET
Member Since: 7/4/2005
Posts: 25
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Not really important but my mailbox doesn't leak. Its the big metal ones for apartment buildings or neighbohoods that are opened with a key like post office boxes & the back is opened with a key for the mail lady to put mail in slots.
Date Posted: 12/18/2012 9:08 AM ET
Member Since: 1/27/2009
Posts: 46
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This last summer, I got a few wet/damp books and Netflix wrappers.

 

It was from being held under my mailman's arm while he was walking the neighborhood delivering the mail. He also smokes as he does this.

 

I was super grossed out at first, but then I just started getting the books out of the envelopes as quickly as possible.

Date Posted: 12/18/2012 10:21 AM ET
Member Since: 8/18/2005
Posts: 7,977
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It's more than possible that the reason why the book was wet was because the recipient's mailbox leaks!

I've gotten wet stuff before, and I can tell you while the USPS usually does try it's best, individual people and circumstances do sometimes mean that mail got wet in their care.

I've seen carriers with those wide open bags going door to door with the rain hitting everything inside the bag.

Ours are nested boxed, which is a collection of small metal boxed where the back opens up exposing the back of all the boxes. Outdoors. When it's raining the carrier just leans out of his car to put main into the box. In between him and the box it can be pouring rain and the wind whipping rain into all the open boxes.

I had one box that came with freshly spilt coffee on it straight from the carrier's car.

I've seen them drop boxes and letters on the ground.

I had one carrier decide it was okay to put a few book deliveries under my front matt while it was raining, and the rain seep under the mat and soak the packages from the bottom up.

I had one package with a perfect boot print on the top in what smelled like car oil.

Over time, the damage is far between an minimal. Except during the rainy season when almost everything I get is damp-ish because the back of the nested boxes has to be opened to the rain to get mail. And instead of a new carrier every few weeks we've settled down to one guy who takes a lot more effort to keep things dry than the others did.

But, no, I don't think the U.S.P.S. is blameless in getting things wet. They do. It's just the chance we take when ordering anything through them.